We are on the look out for a person of many talents to join a fantastic team, as a Client Services Associate, who are continually on the up and are really going places! Our client prides themselves on their values and delivering an exceptional client experience, which is why they have introduced a new special role to provide exactly that. Working along side the sales account manager team you will be the support that makes sure every client interaction is as valuable as it can be.
The Role as Client Services Associate
You’ll act as an extension to one of the Sales Account Managers providing the extra support they need; from initial discovery calls through to proposal submissions. You’ll collaborate with the production and finance teams to make sure the client moves smoothly through the sales process and their every expectation is met. Most importantly you’ll build a trusted, valued relationship with clients, so they know they’ve always got a person to hand with their best interests at heart. Your days will be busy, hectic and challenging but always varied, fun and rewarding.
The ideal person for this role is someone who thrives off providing an outstanding client experience. Some who can ‘wear many hats’, remains cool, calm and collected through busy periods and most importantly is a team player who wants to see the success of the business as a whole. Your outlook should always be positive and even when times get tricky you’ll ride through it with a smile. The team are all welcoming, supportive and lovely so cultural fit here is really important.
We are looking for someone who has a history in a B2B customer facing role and has an attitude to take on anything. You should be a great communicator, eloquent and professional under pressure. The role will be full on from the get go so you need to be ready to take on a challenge and can’t be afraid to get stuck in.
– Really competitive salary
– Free breakfast every morning!
– Day off for your birthday
– Warm and friendly environment
– Regular team building and social events
– The opportunity to work for a multi award winning company
If this sounds like the role for you apply now or get in touch with Robyn to find out more!
Are you looking for a varied Finance Assistant role, with a great, award winning company in Exeter? Yes? Read on, and make sure you apply quickly!
The company are based on the outskirts of Exeter and really do look after their employees with a great team environment. We are looking g for someone who has experience in either purchase and/ or sales ledger and comfortable working with Excel.
The role of Finance Assistant will include:
Process all direct debit mandates and correspondence
Process direct debit runs
Process and post all credit card and cheque receipts
Correspond with members to ensure they are fully informed of direct debit payments that will be taken
Correspond with members concerning any problems with receipt of payment including returned direct debits and rejected credit card collections
To process any refunds due to members
To post standing orders from daily bank statements
Distribute premium arrears letters to members and copy to relevant brokers
To maintain suppliers bank details
To continue the drive to convert suppliers paid by cheque to BACS
To process all payments to members, brokers and management expenses either by cheque, BACS or other means in time with their agreed payment terms
To ensure that all suppliers receive timely and accurate remittance advices detailing which invoices have been settled
Process and distribute supplier debt chasing letters periodically
To ensure that customer / supplier queries are dealt with accurately, in line with the company’s procedures and within the timescales set in the company’s published service standards
To assist the Head of Finance and Finance Manager in the general financial control function and in the day-to-day running of the department
Sales Advisor – part time Exeter (outskirts) £16k – £18k + commission
If you’re looking for a part time Sales Advisor job on the outskirts of Exeter – read on! The suggested hours are 9.30am – 2.30pm, Monday – Friday, although there’s some flexibility for the right person.
You’ll be joining a fabulous award winning company at their head office that’s full of friendly and ambitious people!
A major part of this role will be to call potential customers and talk to them about the creative services this company offers. While you won’t necessarily have spoken to the customers before, you’ll be provided with a list of contacts to get in touch with. Through the CRM system, you easily be able to manage and track the whole process from beginning to end.
You’ll also be using social media to build and manage relationships with existing and potential customers and be happy to follow up using email to provide updates and proposal information. You’ll be someone who ultimately becomes a trusted advisor on all the things that this company does – you certainly won’t be expected to be pushy!
Who are we looking for?
While it would be fantastic if you have experience in a similar role – we’d also like to hear from you. If you are confident on the phone and all about delivering a great service, full training will be given so you’ll easily be able to pick up the process and get to grips with everything this company does.
What’s on offer?
As well as the basic salary, you’ll receive a pension, complimentary tea and coffee, cake and chocolate!
There’ll also be great commission if you meet your targets!
Customer Service Advisor – New Business Exeter £18,000 – £20,000 + great package + bonus!!!
As a Customer Service Advisor you will be someone who is naturally confident on the phone and has the ability to deal with many and varied questions. You like to be busy at work and look forward to dealing with keeping up to date with policies, helping others, giving 1st class customer service and be a team player.
What experience is required for the role of Customer Service Advisor?
Previous customer service experience within a busy service centre environment
Great communications skills
Ability to keep up to date with legislative / policy changes
Previous medical insurance / financial services knowledge would be an advantage
Minimum of 4 GCSE’s or equivalent, including grade A*-C in English and Maths (essential).
Monday to Friday, 35 hour working week
Starting salary of £18k – £20k
Annual Company bonus scheme
24 days holiday plus bank holidays per annum
An extra day off for your birthday
Generous Company Pension Scheme
Private Medical Insurance, Income Protection Insurance & Death in Service cover
Head of Fundraising and Communications Exeter (plus travel) £competitive
This is an exciting new role for a well established charity that provides opportunities for young people from around the country. You’ll be working closely with the CEO and have overall responsibility for generating the income the charity needs to support their current and future needs.
First and foremost they are looking for someone who has previous experience in a similar fundraising role. You’ll also be able to demonstrate a real passion for the service the charity provides, be ambitious and share the vision for long term growth.
What will the role involve?
To support the charity’s growth plans you’ll lead, plan and manage the fundraising strategy for each of the different income streams. You’ll be someone who can demonstrate previous experience of growing a sustainable funding base that’ll include nurturing existing relationships with key supporters and sponsors.
A big part of this role will also be to identify and develop new fundraising sources that support the charity’s growth aspirations. Therefore having a successful track record of being able to do this from start to finish will be a big plus – particularly through high value relationships and partnerships. Putting in place a compelling fundraising calendar will be second nature to you!
Regular reporting to the Board will also be an important part of this role. As will making sure that the charity is well positioned to pitch for and win other funding opportunities.
You’ll also make sure existing and future supporters are kept up to date with the charity’s plans, successes and any other relevant updates.
The head office for the charity is based in Exeter and it’s envisaged you’ll spend a couple of days a week there. As well as another location in the South West, there are two others in the UK and having done a similar role, you’ll be someone who understands that travel is part and parcel of this job.
Who we’re looking for
You’ll be someone who’s able to show a true passion for the work this charity does!
It goes without saying that you’ll be a great people person. You’ll be working with a large number of stakeholders that’ll include the Board of Trustees, major donors and corporate supporters for example. Equally you’ll be happy to manage relationships at a more local level and be happy to roll your sleeves up and get stuck in!
As the charity continues to grow, you’ll manage a small team that’ll include other fundraisers and an event manager who’ll be there to support you in your role too.
If you’d like to know more about this role, get in touch with Sarah who’ll be able to give you the details!
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Events and Fundraising Manager Exeter (plus travel) £25k – £28k
This is an exciting new role for a well established charity that provides opportunities for young people from around the UK.
In an ideal world, we’re looking for someone who’s done a similar role in a charity before however what’s more important is having a strong track record of managing a wide range of events from start to finish – with a variety of stakeholders.
You’ll be well versed in managing external suppliers that may include agencies and other venues. You’ll also be able to demonstrate the ability to get buy in and support from the team internally as well.
There’s an existing calendar of planned activity that you’ll manage. Events can range from those aimed at high net worth individuals and corporates to those at a more local, community level so you’ll need to be someone who’s happy to roll their sleeves up and get stuck in! As well as managing the existing events, you’ll be someone who can identify other opportunities to generate additional income too – you really will be given the opportunity to get creative in this role and make it your own.
There’s no standard or defined processes for event management currently so this is something you’ll put together for everyone to use who’s involved with the charity.
The head office is based in Exeter. As well as another location in the South West, there are two others in the UK as well.
Who we’re looking for
You’ll be someone who’s able to show a true passion for the work this charity does!
It goes without saying that you’ll be a great people person. You’ll be working with a large number of stakeholders that’ll include the Board of Trustees, major donors and corporate supporters. You’ll also be actively engaging with those who deliver the charity’s services, service users and community fundraisers.
Being someone with event management experience, you’ll understand that this role won’t always be 9 -5. Travel will be involved, possibly evening and weekend work too. But that’s something you’ll thoroughly enjoy!
If you’d like to know more about this role, get in touch with Sarah who’ll be able to give you the details!
PA/ Assistant to Production Director – Part time Crediton £21,000 (pro rata)
We have an exciting opportunity for someone who is highly organised, a great decision maker and enjoys responsibility to work for a thriving and growing events company, as a PA/ Assistant to Production Director. This role is key in the communication internally, allowing tenders and proposals to be completed and the associated organising for team members when the jobs become live.
The role is part time with the working hours of 10.00am – 2.00pm, Monday – Friday. There may be some flexibility on this, which we can talk through.
What will the role involve?
Prioritising workload and information required – for self and director
Booking of travel and accommodation
Collating information and updating production schedules
Checking availability and booking of crews
Pulling together packs and checklists
Adapting/ introducing best practice and associated documents
Booking of equipment with 3rd parties.
Skills/ experience that we are looking for in Assistant to Production Director:
This is brand new role for someone who’ll support the Director of Sales and Sales Account Manager for this globally successful company. While similar experience would be great, this company would equally like to hear from those who are starting out in their career too.
More than anything, you’ll be someone who wants to deliver top notch service to customers and the sales team as you’ll be the one to help the department run like clock work! You’ll be pulling together and sending out customer proposals and other documents, as well as tracking and monitoring sales activity. Setting up calls and demonstrations for the team will also be part of your role.
You’ll be the main contact for customers if they have questions about their contracts, proposals or any other general queries. Providing updates to customers – for example by email – will also be an important part of your job.
We’re looking for someone with incredible attention to detail and organisational skills. You’ll be confident and happy dealing with customers, coupled with a desire to learn.
You’ll be based in central Exeter, although this company has other locations globally and the customers you’ll deal with will be largely based in Europe, the Middle East and Africa.
What will you get in return?
A basic salary of up to £18k
A bonus based on team performance – paid quarterly
This is brand new role for someone who has experience of or an interest IT communications – although this isn’t essential as comprehensive training will be part of the great induction programme.
Reporting in to the Director of Sales, your job will be to talk to large corporates and other similar sized organisations throughout Europe, the Middle East and Africa about this company’s product. While you’ll primarily be nurturing and developing relationships with the existing client base, you’ll also be expected to bring in new business – so you’ll be someone who’s equally comfortable seeking out, targeting and closing new sales opportunities.
You’ll be joining a team based in central Exeter and although the role will be predominantly office based, this company has other locations globally. You’ll also get the opportunity to travel to international conferences and seminars to help further your knowledge and understanding of the market and develop relationships face to face. The travel’s not intended to be massively intensive – around 6 conferences a year that last year included the US, Dubai, Europe and South Africa.
What will you get in return?
A basic salary of £20k- £25k depending on your experience
Uncapped commission – your realistic OTE is between £42k – £47k and commission’s paid monthly
Comprehensive training on the company’s product (2-3 months)
A Group health plan
We have an amazing opportunity for someone who is looking to become a Trainee Underwriter with real opportunities to develop. The company are based on the outskirts of Exeter and not only have a great office, but you will be working with a friendly supportive team.
Ultimately, your role will be to manually assess new business proposals. You do not have to have industry specific experience but the need and want to research with meticulous detail is a must. You will be reviewing proposal forms, company searches, personal credit searches, land registry searches, bank statements, financial accounts and any other information to help make a lending decision.
Key skills required for a Trainee Underwriter
Analytically minded with high attention to detail and accuracy
An ability to work independently as well as within a small team
Confident to make pragmatic decisions in an effective, efficient and consistent manner
Ability to work under pressure
Excellent communication skills
Good prioritisation skills
Strong problem solving skills
Computer literate with a good working knowledge of MS Office
You will receive full training and support to allow you to develop. As well as the great basic salary, there is also a great benefits package, free parking with hours of 9.00am – 5.00pm – Monday to Friday!
Our international client has created this new role within the Marketing Team to focus on looking after the German speaking side of their business. You’ll help manage the end to end process of briefing, delivering and assessing a wide range of campaigns (UK and international events, print, email marketing/digital marketing) for the organisation and very much be the central point between the marketing team and internal departments. You’ll help ensure communications retain consistency and are delivered on time and to the highest standards possible.
It is essential that you are fluent in spoken and written German, are very customer focused and service orientated, helpful and eager to resolve issues efficiently, well organised and able to manage multiple projects within a complex and diverse environment, highly IT literate and have strong time management skills.
It would be great if you had previous experience of working within a multi-channel marketing department with an understanding of a range of promotional channels such as, e-mail, video, print, events and onsite – and had experience of an eCommerce platform such as Magento – however – this role could suit a recent graduate or someone who can demonstrate a real passion to get into marketing!
You’ll be joining a professional, solid, team who are doing some fantastic and innovative work. Your line manager is good humoured and very supportive and you’d get some excellent training and development. The company are a leader in their field, successful year on year, and offer a great working environment and benefits package.
This is an administrative role based within a sub team of the marketing department that’s responsible for data analysis that drives business decision within the sales and marketing departments. You’ll work closely with the analysts and the department lead. Your role will be to provide support to the team in relation to day to day cost and selling price changes, making suitable recommendations to ensure minimum margins are delivered and sales opportunities are exploited.
In this role there will be some important, but repetitive, tasks. It’s possible you’ll automate some of these processes! You’ll be looking at data that is generated from different markets relating to pricing and you’ll be making logical decisions and then processing relevant changes based on the data you have before you.
All communication relating to pricing will be directed to you in the first instance.
The company is looking for someone who is a real team player, a natural problem solver and someone who will question in order to make improvements. You may be a recent graduate or someone who has just finished A Levels in a data related subject and has used SQL.
You need to be someone who is efficient, accurate and diligent who will enjoy playing a key role in this small team. You’ll need to have good communication skills, be a competent Excel user (intermediate level) working knowledge of SQL (experience manipulating or managing data, coding and dealing with associated reporting) and have a passion for problem solving.
Our client is a growing IT/Technical/Communications company who are keen to add to their sales team with a Junior Account Manager who can look after a number of existing clients, with a view to growing the accounts. You’ll be in regular contact with your clients to solve any issues, discuss new technology, give guidance on strategy and be their point of contact for any enquiries or to manage any orders/subsequent works. You’ll liaise with the technical team on behalf of clients.
The company are growing and there’s very much scope for development. Working for a focused and dedicated management team you’ll have great training and support. It’s a fun working environment and you’ll be rewarded for your hard work.
This is a trainee role and for the right person an opportunity to study an industry qualification that will give you the technical knowledge you need to be able to be successful in the role – in addition to some sales training and all the support and guidance you need from the management team.
We are looking for someone professional who has a passion for sales and excellent customer service and a passion for technology. You will be expected to work hard, have fun and quickly move into a more senior role with additional opportunities and responsibilities. Additional accounts will be given to you as you progress.
The successful candidate will be offered a competitive base wage with an excellent commission structure as well as additional benefits (longer term) including; Company Car, Laptop and a Mobile Phone.
If you’re looking for a Sales Administrator job for a well established and successful company – read on!
We’re looking for someone with bags of enthusiasm, who’s outgoing and friendly, with previous administration experience too. Great communication skills – written and on the phone – are a must have, as is being computer literate.
What will the job involve?
Answering incoming calls
Logging and allocating sales enquiries
Diary management for sales team
Booking out demonstration rooms
Putting together quotes, letters and sales proposals/orders
Providing admin/secretarial support to the sales team
£18-22k (poss negotiation for someone with strong experience)
We are currently recruiting for an eCommerce Assistant to work on a 12 month Fixed Term for an organisation that’s been established for almost 20 years. They’re recognised globally as a market leader in their field.
The successful candidate will fully support the eCommerce Manager with automated and sophisticated email marketing campaigns, be responsible for the support of clients stores (currently both UK and Australia) and the ongoing management of Magento 2 segmentation, including configuration.
The role will also include customer data management so it’s GDPR compliant. On the creative front you’ll be developing copy for their eCommerce site. You’ll support any investigations that are needed if problems with the site arise and part of this will mean that you’re the first port of call from technical support.
Ideally you will have at least 12 month’s experience of working within eCommerce with hands on experience of website administration, email marketing and excellent written English in order to write exciting and clear copy – however this role could suit a graduate who has studied something relevant too.
You’ll need to be someone who is highly accurate and has great organisational skills. You’ll be able to prioritise your workload, be upbeat and motivated and happy to work on your own or as part of the team.
This is an ideal opportunity for someone to develop their eCommerce career and gain amazing experience at a very exciting time within this fast growing, hugely successful company. Expect friendly staff, a great working environment and an excellent perk package too!
eCommerce Assistant/Executive - Exeter - Sarah West Recruitment
As Finance Officer you’ll be working for a globally successful company who continue to go from strength to strength. You’ll be supporting the Head of Finance to prepare monthly management accounts, performance KPI’s, business reports and associated control procedures to the Strategic Board.
You’ll also be responsible for the recording, management and reporting for other companies that sit within the Group.
You’ll be someone who’s naturally inquisitive and looks beyond the figures and £ signs. You’ll be keen to understand the business, is enthusiastic and has a positive attitude.
The office is one that is fast paced, fun, quite lively, all while being hugely professional. You’ll like nothing more than providing a great service to both your colleagues in head office and to those in the franchise network.
What will you do as Finance Officer?
You’ll be directly responsible for recording, managing and reporting on a portfolio of companies within the Group
Prepare monthly trial balance, profit & loss account, balance sheet, cashflow and variance analysis notes for the Head of Finance
Make sure that all the companies that are part of the Group operate within the financial control procedures. This includes making sure that monthly reconciliations and control balances are prepared and signed off
Work with the wider finance team to produce data and analysis that support the senior management team
Assist the Head of Finance and business stream managers with the annual budget and objective setting process
Work with business stream managers to provide KPI’s and financial support to ensure that budgeted targets are met (at a minimum) and provide a detailed full year reforecast
Monitor accounting and reporting developments and make recommendations to process change to ensure everything remains compliant
Update & maintain the fixed asset registers for each company in the Group calculating monthly depreciation and amortisation
Ensure compliance at all times with relevant regulatory bodies
Work with the Head of Finance and other team members to maintain and improve internal financial controls and ensure that procedures are appropriate and efficient
Work with team members to create and maintain a procedures manual for the Finance Team at head office
What experience should you have?
Preferably AAT qualified / ACCA part qualified
Ability to prepare management accounts with excellent reconciliation and analytical skills
Good working knowledge of MS Office packages
The ability to work in an accurate, organised and structured way that others can follow
Experience of working on your own and as part of a team
Strong communication skills
Good sense of humour
A UK driving licence is required
If you’d like to know more about this role then Lisa would love to hear from you!
Finance Officer - Honiton - Sarah West Recruitment
This is an exciting opportunity for a talented client relationship manager to join a successful, high quality events company. As well as managing the delivery of the events themselves, this company’s all about delivering exceptional service to their clients at the same time.
They are looking for someone exceptional to come on board and support their incredibly busy sales department. You’ll be managing your own client/partner accounts and building relationships in order to grow and develop them.
As well as being the main point of contact for these clients you will also be responsible for supporting the wider team and the Head of Commercial with any large projects. This will involve going to meetings and events to ensure the process runs smoothly from beginning to end. You’ll be someone with a great deal of ‘get up and go’, bags of initiative, who’s highly organised and has a friendly approachable nature. You’ll inspire confidence and be able to demonstrate that you can handle all aspects of a sales process.
As every day will be different, you must be able to ‘wear many hats’! The head office is on the outskirts of Exeter but you’ll be happy to travel to support and run events when it’s needed. You’ll be joining a small and dynamic team who dive in to help and support each other – you’ll know how good it feels to help contribute to the team’s success.
A background in events is essential as you’ll need industry knowledge and you’ll be expected to hit the ground running. There will of course however be specific training when you join. You’ll have great customer service skills and have a background in account management too. The ideal candidate will be bubbly, approachable, dedicated, have a strong attention to detail and is keen to succeed.
The benefits include a great base salary for the right candidate, company phone and laptop, the opportunity to travel across the UK and Ireland and plenty of development opportunities.
If you think this is the role for you please get in touch with Robyn!