​Customer Relationship Manager

Exeter – onsite

Up to £30k

FTC until Jan 2025 (potential to go perm)

We’re looking for a dedicated, customer-orientated, people manager to join this well-established consultancy, to lead and mentor the support team and maintain strong relationships with existing customers to provide them with support and guidance.

This role is a maternity cover position, but if all goes to plan and you are a great fit for the company there is potential that this role may become permanent.

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The role:-

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• Provide support to set base of accounts, ensuring they are happy with their service, support with any issues that arise and spot any opportunities to develop or add additional services.

• Manage a small team of dedicated customer support specialists, with their own accounts to look after and nurture.

• Full management responsibilities including 121, absence management, holiday/leave, appraisals, and development.

• Working alongside the Relationship Managers to provide insight into any upsell/cross-sell opportunities, capitalising on any feedback from your customer base.

• Support the Support Director with efficient running of the department.

• Be a key presence in the company, being a true representative of company values and processes.

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What we’re looking for:-

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• Previous people management experience is a must.

• Experience in a customer support environment.

• Someone happy to come into a FTC Maternity cover and confident to hit the ground running.

• A people person, able to build relationships quickly both externally and internally.

• Passionate about customer support and providing exceptional service.

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Interested to know more? Apply now or get in touch with Robyn for more information.