Retail and Operations Manager

Location Exeter
Discipline: Sales
Job type: Permanent: Full Time
Salary: ​Up to £40,000pa (If you’re exceptional it could go higher)
Contact name: Toni Kemble

Contact email: careers@sarahwest.co.uk
Job ref: VR/133
Published: 18 days ago
  • Up to £40,000pa (If you’re exceptional it could go higher)

  • Real career progression opportunities

Are you a retail professional who is looking for their next career move? Do you have a genuine flair for sales? are you known for being a people person?

We’re ‘over the moon’ to be supporting this truly unique, family-owned business with their next important hire. That is not only vital to the operational success, but also, for the right person could be a contributor to the growth of such a well - respected and trusted retail brand based on the outskirts of the city of Exeter. 

Some of what you’ll be doing

This role will primarily be overseeing all of the daily operations of the store. You will be responsible for managing the store’s retail team, including hiring, performance, assigning duties and developing the team. Driving a successful sales culture and striving to meet and exceed retail sales targets. All the while, implementing a continuous improvement mentality within the team and working in partnership with the wider Design Team, B2B, WEB and Marketing manager.

Unleashing your creativity, you’ll be responsible for all visual merchandising in the store and ensuring displays are current, relevant and include bestselling lines. Monitor slow selling or discontinued lines and reduce to clear as necessary. Handling customer complaints and issues as they arise. Reporting clear sales data to the MD and Finance Manager. Ensuring Store opening and closing procedures are followed, along with H&S and GDPR compliance.

You’ll be someone who has:

  • Management experience in a similar retail role

  • A real passion for sales and delivering exceptional customer service, ideally within interiors but not essential.

  • A natural ability to build high-performing teams 

  • Commercial awareness – A sensible, logical thinker

  • Real gravitas and a high achiever (Someone who can deliver against plan!)

  • A friendly and authentic approach to leadership – An inspirational character who brings the best out in people

  • Continuous improvement at the forefront of your mind

  • Good standard of numerical and written skills and ability to interpret data

  • Intermediate MS Excel capabilities

  • Demonstratable understanding of effective project management (Desirable)  

  • The ability to multitask and work under pressure (You’ll thrive in a fast-paced environment)

  • A flexible approach to working hours, including weekend work

    If you’re interested in finding out more, get in touch with Toni on 01392 873813. If you know someone who you think could be a good fit, feel free to share this job advert with them too.