We’re recruiting for an IT Support Analyst to join a growing technology team based in Exeter. Using specialised technologies and integrated systems, they support clients within the retail industry across the UK and Europe. Their clients are reliant on the IT support to ensure they remain operational, so you’ll play a pivotal role and be someone who gets real satisfaction from providing great customer service.
Day to day you will be responsible for resolving all service and user requests end to end, with a focus on EPOS systems, operating systems and hardware (laptops, printers, computers and smartphones) and other payment systems.
What skills are required for the role of IT Support Analyst?
At least 1 years’ experience in a 1st or 2nd Line support environment, although we’d potentially consider someone from a call centre background with an interest in IT too
Experience supporting Windows operating systems
Excellent communication skills with a professional telephone manner
Ability to work well under pressure in a busy environment
Experience within a retail or FMCG industry would be a bonus
For the foreseeable future you'll be working from home (except your first weeks' training) due to Covid-19, so you'll need to have a space at home where you can work relatively undisturbed.
You’ll receive excellent training and there are opportunities to progress within the company too. They offer a great benefits package including a company pension, 25 days holiday plus bank holidays, and options for overtime.
Your hours will be on a shift rota basis covering between 7am and 9pm. The shifts are: 7.00am - 3.00pm, 9.00am - 5.00pm and 1.00pm - 9.00pm. There will be occasional weekend work, but this will be a maximum of 2 days a month and you’ll be paid time and a half or you can have a day off in lieu if you prefer.
Due to the location, it is also an advantage to have your own transport.
If you’re interested in finding out more, please get in touch with Sky for an informal chat.