IT Project Specialist - 3rd Line

Location Exeter
Discipline: IT and Technical
Job type: Permanent: Full Time
Salary: up to £33,000 + car allowance
Contact name: Sky Randall

Contact email: careers@sarahwest.co.uk
Job ref: VR/03803
Published: 14 days ago

Are you looking for a new role with the opportunity to get involved with a variety of technical projects? This well-established and successful company have been providing expert IT solutions and consultancy for a number of years, and in that time they’ve built a loyal customer base.

 As an IT Project Specialist, your focus will be to implement new products and solutions to a wide range of clients based across the South West – this could be anything from Office 365 migrations, Server installations and replacements, Azure implementations, PC/Laptop installs, or wireless installations. You’ll get involved with planning, scoping and installing strategic projects through to completion, ensuring issues are managed and a fantastic customer experience is maintained.

 The role will also see you providing remote and onsite technical support and advice to clients, as well as supporting the Service Desk team with any complex or escalated incidents.

 As you’d expect, this role will see you out and about visiting customer sites so you’ll need to be able to drive and happy to travel and work onsite regularly (you will receive a car allowance and business mileage).

 Key responsibilities as an IT Project Specialist:

  • Implementing different projects including Office 365 migrations, Server replacements, Firewall installations, PC/laptop installs, wireless and phone system installations and more.

  • Managing the project cycle from initiation through to completion, including assessing risk and change management

    Creating and implementing project plans, considering the customer’s time and budget

  • Evaluation and recommendation of new products

  • Provide 3rd Line support to the Support team, and covering the Service Desk during holiday or sickness

  • Assisting with client onboarding activities

 

Skills and experience we’re looking for:

  • At least 2 years’ in a 2nd or 3rd Line role (or similar) with onsite experience

  • Have experience with the following technologies and systems:

    • Microsoft Windows Workstation and server operating systems

    • Active Directory and Group Policy Management

    • Microsoft 365

    • VOIP and SIP Telephony systems

    • Server virtualisation platforms (VMWare and Hyper-V)

    • Networking equipment including Routers, Switches and Firewalls

    • Security Services including firewalls and anti-virus software

    • Backup Solutions

    • Strong client relationship skills - a great communicator, listening skills and ability to communicate effectively

    • Industry recognised qualifications such as MTA, MCP, MCSA, CCNA, N+ or S+ are highly desirable but not essential

The company are committed to personal development and offer a learning and development scheme with an opportunity to complete further IT qualifications. On top of this, you’ll also receive a car allowance and business mileage, a generous holiday allowance, discounted rates on technology products, paid overtime and more!

If you’re interested and would like to find out more about the role, get in touch with Sky!