***Please note that Sarah West Recruitment is managing this role on behalf of Air Marketing Group and if you apply, you accept that your information will automatically be sent to the Air Marketing team.***
As an Account Manager you will build and manage relationships with your share of our clients, holding ultimate responsibility for the strategic direction, growth and success of their campaigns. Supported by our Client Support role, you will be responsible for planning and leading client review meetings, maintaining a proactive and analytical attitude to each account to ensure that all opportunities are being maximised and driving the delivery team to deliver the best possible outcomes. You will follow our Campaign Management plan to ensure clients are getting the service levels required to ensure success. Whilst you will be accountable for all aspects of the delivery of work to the client, the role goes beyond merely giving a client what they want. You must be a strong problem solver who can analyse the situation and develop solutions to add value to our clients.
It's important that our clients enjoy working with us and see the value in doing so. In this role you must make sure this is how our clients perceive us and have the confidence and ability to put steps in place to address it if you feel it’s not. This role is a sales role and the ultimate objective is to deliver continuous revenue growth from your retained accounts (post the first 3 months). Therefore, you will seek longer commitments from clients, as well as new business opportunities by cross selling and upselling. You will uphold company values and be responsible for assisting with achieving company goals and targets. You will also be responsible for building a strong relationship with our Sales floor, ensuring a seamless experience for our clients. You will be valued, challenged, rewarded and you’ll have fun in this fast-paced environment.
Responsibilities
Build and design strategies for our clients, in collaboration with the client and others internally
Strategically manage accounts
Provide exceptional customer service to our clients and manage the relationships with key stakeholders
Develop strong, long term trusting relationships with colleagues and clients
Follow and deliver on our Client Management Plan with each and every account
Guide and direct Client Support to help you achieve your goals
Retain, upsell and cross sell our clients. Look for opportunities to increase revenue/account value
Achieve and ideally exceed retained revenue targets, as well as retention metrics such as % of clients who stay beyond published milestones and average duration of accounts.
Ensure client invoicing details are communicated
Plan and manage client review meetings with the Sales Floor
Communicate effectively with Sales Team Manager and Team Leaders
Report client and campaign performance to the Commercial Director and other internal stakeholders
Flag any ‘at risk’ clients to
Manage contractual negotiations with clients, as well as ensuring clients are well communicated with around invoicing, payments
Proactively and strategically consult with clients to make improvements to the performance of their campaigns
Obtain feedback from clients and ensure this is communicated within the team, and any relevant adjustments to the strategy are made
Travel to see clients face to face (where allowed)
Be able to deliver informative and accurate presentations to clients
Effectively manage own time
Build a robust relationship with the Sales Team manager to ensure continuity across the business
Requirements
Minimum of 2 years' experience of managing clients ideally in a B2B environment and where those clients make substantial investments in the service
Ideally account management experience related to services not products
A proven track record of delivering against revenue targets
A strategic, analytical and critical way of thinking
Ability to follow processes effectively
A comprehensive understanding of sales metrics and performance
Exceptional relationship building skills (whether it be over the phone or face to face)
Experience in being involved in building sales and marketing strategies that have proven successful
Strong commercial awareness and understanding of working in a growing SME
Experience of working with and managing senior stakeholders
Ability to deal with conflict in a calm and positive way
Competency using Computers and Microsoft products (Outlook, Word, Excel etc.)
Experience with a CRM software Excellent communication and negotiation skills
Great written communication skills
Ability to deliver engaging presentations
A positive and optimistic outlook
Ability to work under pressure and in a fast-paced environment effectively
High levels of professionalism
Happy to travel
Manager Benefits:
Competitive salary plus additional commission
Continuous development support
Social office environment with regular paid company social events
Monthly and quarterly team and individual incentives
Regular 121’s
Weekly Company catch up
Healthy working environment with refreshments provided
Weekly fruit delivery
Monthly company lunch
Wellness programme
Apply now, or send your CV to careers@air-marketing.co.uk