1st Line Service Desk Engineer

Location Exeter, Devon, England
Discipline: IT and Technical
Job type: Permanent: Full Time
Salary: up to £24,000
Contact name: Camille Ayela-Beardmore

Contact email: careers@sarahwest.co.uk
Job ref: VR/3858
Published: about 1 month ago

​Do you have a technical mind and enjoy helping others? Are you keen to work in a fast-paced working environment with opportunities to develop? Our client is looking for a new member to join their friendly and supportive team as a 1st Line Service Desk Engineer.

Day to day you’ll be supporting the company’s customers to resolve their issues quickly and effectively over the phone and by email. You’ll also ensure the ticketing system runs smoothly, ensuring each ticket is resolved, escalated or closed accordingly. This process will involve logging the calls, prioritising and assigning the tickets, and keeping the customer in the loop the whole time. As someone with great communication and interpersonal skills, you’ll be all about delivering a first-class service to customers!

Skills and experience we’re looking for:

  • Previous experience in a similar IT role

  • Good working knowledge of Microsoft products

  • Excellent customer service and interpersonal skills

  • High level of communication skills in writing, over the phone and in person

  • Ability to explain technical issues to technical and non-technical audiences

  • Prioritisation skills and ability to juggle multiple tasks at one time

  • Someone who’s keen to get stuck in and enjoys keeping up to date with the latest technologies and solutions

There’s lots of reasons why it’s a great place to work - the company are a friendly and supportive bunch, they offer flexibility around working from home/office working and they regularly raise money for charity. They also offer support to obtain qualifications if desired and there is potential for progression if that’s something you’re looking for. Company benefits include pension scheme, private healthcare cover and a mobile phone and gym contribution scheme.

If you’d like to know more, get in touch with Camille.