​Account Manager
​​​​​​​Up to £32.5k 
Exeter, Onsite (1 day wfh following training period) 

Are you a positive, enthusiastic, and confident person who excels in delivering high-quality client success and satisfaction?
This is a fantastic opportunity to join an established tech company on the outskirts of Exeter, specialising in cutting-edge internal communication solutions for businesses of all sizes. Their innovative platform enables businesses to achieve incredible employee engagement with just a click.

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The Role:

• Providing a high level of customer service and support

• Serving as the first point of contact for all customers, answering incoming calls, responding to emails and live chat queries.

• Assisting customers in maximizing their platform usage and resolving any technical issues.

• Conducting training sessions for new customers

• Collaborating with existing customers on software upgrades and new service offerings

• Maintaining a high level of customer satisfaction tracked by surveys

• Guiding clients in enhancing their employee engagement through effective system usage and best practices

• Proactively managing customer accounts and promoting software license renewals

• Maintain accurate and comprehensive customer information in the CRM system (Zoho)

• Collaborating closely with the team and directors to uphold high service standards with a muck-in hands-on approach

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What we are looking for:

• Demonstrated expertise in delivering exceptional customer service and ensuring customer satisfaction.

• Someone with great interpersonal skills, with a positive and empathic nature.

• The ability to foster strong relationships with both customers and team members.

• Strong organisational skills, meticulous attention to detail, and the ability to multitask in a fast-paced and occasionally demanding role.

• Proficiency in using Microsoft Outlook and Excel is a must; familiarity with Mailchimp, Canva, Constant Contact, or similar platforms is desirable but not essential.

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Benefits:

• 25 days annual leave, plus bank holidays

• Company Pension Scheme

• Life Cover worth twice your salary.

• Holiday buyback and purchase options.

• Mental Health Support, including counselling service and paid leave.

 
If you are passionate about ensuring customer satisfaction, providing exceptional support, and contributing to the success of the business, apply now or reach out to Robyn via careers@sarahwest.co.uk for more details or a confidential chat.