Support Advisor (VR/3160)

Sarah West Recruitment
  • Exeter, UK
  • Post Date: April 1, 2019
  • Apply Before: April 1, 2020
  • Applications 0
  • Views 259
  • 01/04/2019
  • Up to £20k DOE
  • 20000 GBP
  • Exeter Exeter Exeter Exeter
  • Support Advisor
    Exeter
    Up to £20k DOE

    As a Support Advisor, you’ll be joining a highly successful and growing company to support their customers with any issues or questions they may have. This role would be perfect for someone who is technically minded, loves helping people and has a strong background in Customer Service. You’ll be joining a friendly team who are forward thinking and passionate about what they do!

    Your key skills as a Support Advisor will include:

    • Being naturally confident on the phone, with good listening skills and compassion
    • An interest in tech/IT would be highly beneficial
    • Excellent communication skills – written and verbal
    • Able to handle a variety of queries in a fast paced environment
    • Troubleshooting and problem-solving skills
    • Patience, resilience and a flexible approach
    • Someone who thrives in a team environment
    • A good standard of IT skills
    • A keen eye for detail

    Your role on a day-to-day basis will involve:

    • Responding to customers and resolving their support queries through a variety of channels including telephone, emails and online chat
    • There will be an element of training customers in need some support over the phone
    • Getting involved with some project work as required
    • Assisting other members of the team with development, testing and bug fixes
    • Providing internal support and administering client management systems
    • Call listening
    • Covering the helpdesk out of hours (see below)

    The hours for this role are Monday to Friday, 08:30 – 18:00. There is an out of hours rota in place to cover the helpdesk during the weekend and Bank Holidays, however you can do this remotely and is generally around 1.5 hours work a day.

  • %%title%% %%page%% %%sep%% %%sitename%% Recruitment
  • Sarah West Recruitment
  • Full Time
  • 01/04/2020
  • Customer Service
Job Overview

Support Advisor
Exeter
Up to £20k DOE

As a Support Advisor, you’ll be joining a highly successful and growing company to support their customers with any issues or questions they may have. This role would be perfect for someone who is technically minded, loves helping people and has a strong background in Customer Service. You’ll be joining a friendly team who are forward thinking and passionate about what they do!

Your key skills as a Support Advisor will include:

  • Being naturally confident on the phone, with good listening skills and compassion
  • An interest in tech/IT would be highly beneficial
  • Excellent communication skills – written and verbal
  • Able to handle a variety of queries in a fast paced environment
  • Troubleshooting and problem-solving skills
  • Patience, resilience and a flexible approach
  • Someone who thrives in a team environment
  • A good standard of IT skills
  • A keen eye for detail

Your role on a day-to-day basis will involve:

  • Responding to customers and resolving their support queries through a variety of channels including telephone, emails and online chat
  • There will be an element of training customers in need some support over the phone
  • Getting involved with some project work as required
  • Assisting other members of the team with development, testing and bug fixes
  • Providing internal support and administering client management systems
  • Call listening
  • Covering the helpdesk out of hours (see below)

The hours for this role are Monday to Friday, 08:30 – 18:00. There is an out of hours rota in place to cover the helpdesk during the weekend and Bank Holidays, however you can do this remotely and is generally around 1.5 hours work a day.

Job Detail
  • Location: Exeter
  • Salary: Up to £20k DOE
  • Ref: VR/3160
Shortlist Never pay anyone for job application test or interview.