Customer Experience Manager (VR/3161)

Sarah West Recruitment
  • Post Date: July 25, 2019
  • Apply Before: July 25, 2020
  • Applications 0
  • Views 413
  • 25/07/2019
  • £23k - £25k + bonus
  • 23000 GBP
  • Exeter Exeter Exeter Exeter
  • Customer Experience Manager
    Exeter
    £23k – £25k + bonus

    This is a newly created Customer Experience Manager job for an established organisation that continues to go from strength to strength! The company was established around 18 months ago and now has a team of 50. They’re a busy and buzzy bunch who are excited by the success they’re having and there’ll be progression opportunities as this continues!

    As Customer Experience Manager, your role will focus on onboarding new clients from across the UK and making sure they’re getting the best possible results out of the service they’ve signed up for, which might include suggesting they consider additional services. The customers you’ll be dealing with tend to be from relatively small, independent and sometimes family run businesses.

    It’s expected that you’ll onboard around 25 new clients each month and look after approximately 30 clients on an ongoing basis. You’ll do this largely over the phone however there’ll also be a small amount of face-to-face. This isn’t expected to be more than once a week and the clients you’ll be visiting will be based in the Devon area.

    Experience-wise you’ll have at least couple of years of account management or customer service under your belt. Industry-wise, it would be an added bonus if you have some technical understanding however you’ll of course get full training as part of your induction.

    As well as the basic salary, there’s also a bonus on offer – currently up to £3k a year – for any additional services you sell. The company offer 25 days holiday and a pension scheme. They’re in a great location and it’s a modern office, including a ‘social space’ with Xbox, etc. They also go out for regular team socials!

    If you’d like to know more, get in touch with Robyn!

  • Sarah West Recruitment
  • Full Time
  • 25/07/2020
  • Customer Service,Customer Service
Job Overview

Customer Experience Manager
Exeter
£23k – £25k + bonus

This is a newly created Customer Experience Manager job for an established organisation that continues to go from strength to strength! The company was established around 18 months ago and now has a team of 50. They’re a busy and buzzy bunch who are excited by the success they’re having and there’ll be progression opportunities as this continues!

As Customer Experience Manager, your role will focus on onboarding new clients from across the UK and making sure they’re getting the best possible results out of the service they’ve signed up for, which might include suggesting they consider additional services. The customers you’ll be dealing with tend to be from relatively small, independent and sometimes family run businesses.

It’s expected that you’ll onboard around 25 new clients each month and look after approximately 30 clients on an ongoing basis. You’ll do this largely over the phone however there’ll also be a small amount of face-to-face. This isn’t expected to be more than once a week and the clients you’ll be visiting will be based in the Devon area.

Experience-wise you’ll have at least couple of years of account management or customer service under your belt. Industry-wise, it would be an added bonus if you have some technical understanding however you’ll of course get full training as part of your induction.

As well as the basic salary, there’s also a bonus on offer – currently up to £3k a year – for any additional services you sell. The company offer 25 days holiday and a pension scheme. They’re in a great location and it’s a modern office, including a ‘social space’ with Xbox, etc. They also go out for regular team socials!

If you’d like to know more, get in touch with Robyn!

Job Detail
  • Location: Exeter
  • Salary: £23k - £25k + bonus
  • Ref: VR/3161
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