Business Support Administrator
Up to £18.5k
We’re on the look out for an enthusiastic Business Support Administrator to join this awesome company at their Head Office in beautiful South Devon. If you like a bit of variety in your work, this could be for you!
Part of your role will be providing support to customers. You’ll be their first point of contact if there are any issues and be the person to try and resolve the issue over the phone. This isn’t an IT support role, it is more coordinating the tech backup and support. You’ll be given full training and support on the product, so you will have the knowledge and information to talk to customers with confidence.
If the problem can’t be resolved, you’ll make arrangements for technical support to visit the customer on site and make sure that anything they need to support getting the problem resolved is ordered and shipped.
You’ll also be making calls to customers to arrange for annual safety and service checks, additional training they might need etc.
Coupled with the support that you’ll be providing over the phone, you’ll also get involved with supporting the activities at the Head Office. This could include providing getting involved with customer training – for example making sure the facilities are ready and the right materials are to hand. There will also be times when you’ll be ‘front of house’ to meet and greet customers and other visitors.
If you have some experience of dealing with customers – ideally over the phone and face to face – are super organised, professional and proactive when it comes to getting things done – Lisa would love to hear from you.
This is a full time role (Mon – Fr, 9.00am – 5.30pm) that comes with some excellent perks that include an employee of the month scheme and regular company funded team building outings amongst other things.
Location: South Devon
Salary: Up to £18,500k