Do you have fluent language skills that you’re keen to use? Do you consider yourself to be analytical, have a passion for the latest technology and enjoy working in a challenging and fast-paced environment? If you’re fluent in one of the following languages – we’d love to hear from you!
As a Call Quality Analyst, it’ll be your job to listen and analyse the quality of other company’s call centre conversations. As you’re listening to the call, you’ll be making notes and checking the quality against the criteria provided by the client. For example, is the person calling in being addressed in the right way? If it’s a customer query – is the right information being given to them? Are the correct procedures being followed and advice being given?
As well as checking calls, you’ll also be looking at the quality of email conversations from the call centre.
You’ll pull together feedback for the client and if you identify any improvements that can be made, it’ll be your job to make recommendations so they can improve their customer service.
The company has a great, warm and friendly working environment with social activities and opportunities for you to progress within the team, and the company on a wider scale. You will receive full and regular training and have the full support of your manager, HR and of course your team!
We’re looking for someone:
With a very high level of English, written, spoken and listening
Who is fluent in one of the above languages
Who has great IT/computer skills
With an interest in technology would be a plus
Having call centre experience is a bonus but not essential
This role is Monday – Friday, with the working hours of 9.00am – 5.30pm.
If you are interested in finding our more about this exciting opportunity give Sky a call!
You’ll be joining a new team that this sizeable and successful company is setting up.
Your role will be to look at the quality of the data that sits behind their large eCommerce site, in each product category. At the moment the way products have been added is inconsistent – this project is about fixing that so that the data held and displayed for each one is the same and in the same format.
You’ll be someone who’s naturally inquisitive, who enjoys an element of research, data collection, speaking with suppliers to gather information, searching internal data sources and searching online resources. You’ll also get involved with physical stock reviews and reporting.
You’ll also be instrumental in the writing of a guide that will be used by the business globally to make sure the way that new products get added to the site is the same, no matter where they are!
We’re looking for someone with excellent attention to detail. Ideally you’ll have experience in data collation / validating data / data manipulation /data management skills using Excel and other tools. This could have been as part of a degree course. You must have excellent data entry skills and be happy to liaise with people internally and externally too.
You’ll be someone who can commit to a minimum of 6 months in the role although the company would love you to join them for longer as the project’s anticipated to take 18 months. There’ll also be a bonus one you’ve finished your contract.
Must have excellent data entry skills with a high level of accuracy. Good communication skills and the ability to liaise, and work with, internal and external contacts are a must.
Business Development Executive – fluent German speaker £19k-£24k base (depending on experience) + Profit Related Pay Scheme Tavistock – flexible hours available
Our client is a fast growing international business based in Tavistock who work with a wide range of hugely successful organisations. Due to their continued growth – they’re looking for a German speaking Business Development Executive to join their fabulous team!
What will you be doing?
You’ll be creating and developing new business relationships and opportunities on behalf a client, over the phone. You’ll be talking to key decision makers about the products and service that your client provides to ultimately get a sale negotiated and agreed.
You’ll be someone who can come up with imaginative ideas for sales campaigns – that you’ll be happy to evolve and adapt as your experience grows.
You’ll get in depth training on the company you’ll be talking about, plus their products and services. The main thing for this role is that you must be a fluent German speaker.
Person-wise you’ll someone who comes across well and is good at starting and developing business relationships over the phone. You’ll be professional, able to adapt to talking to all different kinds of people and someone who likes to get that sale agreed!
The company’s open-minded when it comes to the hours of work. Full time would be awesome but if you’d prefer part time – there’s flexibility on offer too!
We’d love to hear from grads, people with previous customer service or sales experience and those who are intrigued to know more as full training will be given!
Our client is a very successful professional services company in central Exeter who are looking to increase the size of their brilliant sales team. This is a telephone based role where you’ll be working from a database to make outbound calls to sell the company’s services. It’s a warm and welcoming environment, you’ll be working as part of a happy, successful, professional team and being managed by an excellent manager who’ll train and support you – there will be fantastic training, realistic career prospects and normal office hours with some great benefits too.
We are looking for someone who is outgoing, positive, has the drive to succeed and loves talking to people. Experience in outbound telemarketing/telesales is a bonus but equally someone with potential will also be considered.
You must be happy working in a predominantly telephone based role, have good IT skills and the ‘fire’ to work to and exceed targets. There is an excellent commission scheme in place so you’ll be rewarded for your performance and your salary will be reviewed regularly too.
£18-22k (poss negotiation for someone with strong experience)
We are currently recruiting for an eCommerce Assistant to work on a 12 month Fixed Term for an organisation that’s been established for almost 20 years. They’re recognised globally as a market leader in their field.
The successful candidate will fully support the eCommerce Manager with automated and sophisticated email marketing campaigns, be responsible for the support of clients stores (currently both UK and Australia) and the ongoing management of Magento 2 segmentation, including configuration.
The role will also include customer data management so it’s GDPR compliant. On the creative front you’ll be developing copy for their eCommerce site. You’ll support any investigations that are needed if problems with the site arise and part of this will mean that you’re the first port of call from technical support.
Ideally you will have at least 12 month’s experience of working within eCommerce with hands on experience of website administration, email marketing and excellent written English in order to write exciting and clear copy – however this role could suit a graduate who has studied something relevant too.
You’ll need to be someone who is highly accurate and has great organisational skills. You’ll be able to prioritise your workload, be upbeat and motivated and happy to work on your own or as part of the team.
This is an ideal opportunity for someone to develop their eCommerce career and gain amazing experience at a very exciting time within this fast growing, hugely successful company. Expect friendly staff, a great working environment and an excellent perk package too!
eCommerce Assistant/Executive - Exeter - Sarah West Recruitment