We are excited to be working exclusively with our client who due to their continued growth are looking for a new member of the team as a Customer Service Advisor. They are looking for someone who takes pride in the service that they provide to customers, happy to help their team members, positive attitude and enthusiasm to learn about the company’s products.
You will be taking calls from our customers answering any queries they have and helping them place their orders and manage their schedules. You will also be part the internal support for our external sales team, helping them with a variety of tasks. This role requires you to be able to multitask, whilst enjoying working in a small team and a fast-paced environment.
Your role as Customer Service Advisor will include:
Answering in bound telephone calls from our customers and helping them with orders and general enquiries
Processing Customer Orders received via telephone or e-mail
Liaising with our suppliers to place orders and schedule customers required deliveries
Support Field based Sales Teams – for example putting together quotes
Build sustainable relationships with both our customers and suppliers.
The skills and experience that we are looking for in a Customer Service Advisor
Great phone manner
“Can do” approach
Previous customer service experience
Excellent communication skills – verbal and written
Attention to detail
Manage own time
Experience in construction / building industry would be desirable.
This role is office based and previous/ current roles that will be of interest include: CSA, Customer Service Assistant, Account Coordinator, or Cust Serv Advisor. If you have experience working in the construction / building industry this would also be advantageous, but is not essential.
Your working week is 35 hours, with a flexible start time between 8.00am – 9.00am, and will have 25 days holiday.
We are delighted to be working exclusively with our client, who are a leader and experts in their field. They pride themselves in the 1st class customer service and product knowledge that they provide. Due to the company’s growth, they are looking for a new Account Coordinator member to join their team in their offices in Paignton.
As your customers will be based in Germany, it is essential that you are fluent in German, as well as English. There is also an office in Germany so you will also have contact with team members there.
What will your role in this Account Coordinator (German speaking) be doing?
Being the point of contact for your area
Building relationships with account stakeholders
Putting together quotes, letting customers know about price changes
Processing orders, sending samples, after-sales support
Impart product knowledge
Update CRM system
Input into how processes can be improved.
What skills and experience are we looking for in a German speaking Account Coordinator?
Fluent in German and English
2 years’ experience in a customer service role
Excellent communication skills
Strong drive to deliver excellent customer service
Positive, “can do” attitude
Want to keep up to date with product knowledge.
Along with your salary of £19k – £23k (DOE) there is also a wonderful benefits package, which includes free parking, 25 days holiday (plus bank holidays), life cover and private healthcare.
If you’d like to find out more – get in touch with Lisa for a chat!