• 16/09/2019
    • £18k - £20k + great package + bonus
    • 18000 GBP
    • Exeter Exeter Exeter Exeter
    • Customer Service Advisor – New Business
      Exeter
      £18,000 – £20,000 + great package + bonus!!!

      As a Customer Service Advisor you will be someone who is naturally confident on the phone and has the ability to deal with many and varied questions. You like to be busy at work and look forward to dealing with keeping up to date with policies, helping others, giving 1st class customer service and be a team player.

      What experience is required for the role of Customer Service Advisor?

      • Previous customer service experience within a busy service centre environment
      • Great communications skills
      • Ability to keep up to date with legislative / policy changes
      • Previous medical insurance / financial services knowledge would be an advantage
      • Minimum of 4 GCSE’s or equivalent, including grade A*-C in English and Maths (essential).

      The Package!

      • Monday to Friday, 35 hour working week
      • Starting salary of £18k – £20k
      • Annual Company bonus scheme
      • 24 days holiday plus bank holidays per annum
      • An extra day off for your birthday
      • Generous Company Pension Scheme
      • Private Medical Insurance, Income Protection Insurance & Death in Service cover
      • Salary sacrifice schemes – Cycle to Work, Payroll Giving & Childcare Vouchers
      • Employee reward scheme
      • Employee Assistance Programme
      • On-site cycle racks and changing rooms
      • Free on-site car parking.
    • Sarah West Recruitment
    • Full Time
    • 16/09/2020
    • Customer Service
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    Customer Service Advisor – New Business

    • Posted 17 hours ago
    • SpecialismCustomer Service
    • LocationExeter
    • Salary£18k - £20k + great package + bonus

    Customer Service Advisor - New Business Exeter £18,000 - £20,000 + great package + bonus!!! As a Customer Service Advisor...

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    • 25/07/2019
    • £23k - £25k + bonus
    • 23000 GBP
    • Exeter Exeter Exeter Exeter
    • Customer Experience Manager
      Exeter
      £23k – £25k + bonus

      This is a newly created Customer Experience Manager job for an established organisation that continues to go from strength to strength! The company was established around 18 months ago and now has a team of 50. They’re a busy and buzzy bunch who are excited by the success they’re having and there’ll be progression opportunities as this continues!

      As Customer Experience Manager, your role will focus on onboarding new clients from across the UK and making sure they’re getting the best possible results out of the service they’ve signed up for, which might include suggesting they consider additional services. The customers you’ll be dealing with tend to be from relatively small, independent and sometimes family run businesses.

      It’s expected that you’ll onboard around 25 new clients each month and look after approximately 30 clients on an ongoing basis. You’ll do this largely over the phone however there’ll also be a small amount of face-to-face. This isn’t expected to be more than once a week and the clients you’ll be visiting will be based in the Devon area.

      Experience-wise you’ll have at least couple of years of account management or customer service under your belt. Industry-wise, it would be an added bonus if you have some technical understanding however you’ll of course get full training as part of your induction.

      As well as the basic salary, there’s also a bonus on offer – currently up to £3k a year – for any additional services you sell. The company offer 25 days holiday and a pension scheme. They’re in a great location and it’s a modern office, including a ‘social space’ with Xbox, etc. They also go out for regular team socials!

      If you’d like to know more, get in touch with Robyn!

    • Sarah West Recruitment
    • Full Time
    • 25/07/2020
    • Customer Service,Customer Service
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    Customer Experience Manager (VR/3161)

    • Posted 2 months ago
    • SpecialismCustomer Service, Sales
    • LocationExeter
    • Salary£23k - £25k + bonus

    Customer Experience Manager Exeter £23k - £25k + bonus This is a newly created Customer Experience Manager job for an...

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    • 24/07/2019
    • Up to £20k DOE
    • 20000 GBP
    • Exeter Exeter Exeter Exeter
    • Support Advisor
      Exeter
      Up to £20k DOE

      As a Support Advisor, you’ll be joining a highly successful and growing company to support their customers with any issues or questions they may have. This role would be perfect for someone who is technically minded, loves helping people and has a strong background in Customer Service. You’ll be joining a friendly team who are forward thinking and passionate about what they do!

      Your key skills as a Support Advisor will include:

      • Being naturally confident on the phone, with good listening skills and compassion
      • An interest in tech/IT would be highly beneficial
      • Excellent communication skills – written and verbal
      • Able to handle a variety of queries in a fast paced environment
      • Troubleshooting and problem-solving skills
      • Patience, resilience and a flexible approach
      • Someone who thrives in a team environment
      • A good standard of IT skills
      • A keen eye for detail

      Your role on a day-to-day basis will involve:

      • Responding to customers and resolving their support queries through a variety of channels including telephone, emails and online chat
      • There will be an element of training customers in need some support over the phone
      • Getting involved with some project work as required
      • Assisting other members of the team with development, testing and bug fixes
      • Providing internal support and administering client management systems
      • Call listening
      • Covering the helpdesk out of hours (see below)

      The hours for this role are Monday to Friday, 08:30 – 18:00. There is an out of hours rota in place to cover the helpdesk during the weekend and Bank Holidays, however you can do this remotely and is generally around 1.5 hours work a day.

    • %%title%% %%page%% %%sep%% %%sitename%% Recruitment
    • Sarah West Recruitment
    • Full Time
    • 01/10/2019
    • Customer Service
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    Support Advisor (VR/3160)

    • Posted 2 months ago
    • SpecialismCustomer Service
    • LocationExeter
    • SalaryUp to £20k DOE

    Support Advisor Exeter Up to £20k DOE As a Support Advisor, you’ll be joining a highly successful and growing company...

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