• 18/03/2019
    • Up to £17.5k (£24k OTE)
    • 17000 GBP
    • Exeter Exeter Exeter Exeter
    • Customer Sales Advisor
      Exeter
      £16,500 – £17,500 DOE + commission

      Our client is a successful outsourced digital marketing/business development company based in Exeter. They’re a fun and friendly bunch, and team building is very much at the heart of the business, so you’ll be very much welcomed into the team from your first day! You’ll be in a bright and open plan office, with a supportive manager and you’ll be given full training too.

      The role is telephone based, so would suit someone who enjoys being on the phone and talking to customers. The role involves making calls to customers who are expecting to hear from you to follow up on information they have provided, so there’ll never be any cold calling! Your role will be to review and understand the customer’s needs to qualify leads and ensure a positive outcome. You’ll be looking to build great relationships with your customers and deliver excellent customer service.

      The package: 

      • Uncapped commission – realistic OTE of £21-24k
      • 37.5 hour working week with opportunities to work overtime if desired
      • Free fruit, tea and coffee
      • Generous holiday allowance
      • Pension scheme
      • Company medical plan
      • Social events and team lunches

      About you: 

      • You’ll have experience of providing excellent customer service or sales over the phone, and will have a great telephone manner.
      • Someone who has an enthusiastic and outgoing personality, who is confident working to and exceeding targets
      • Self-motivated with ambition to grow and progress
      • Ability to build a rapport with customers and colleagues is vital

      There is a rota in place which rotates on a weekly basis, so you’ll always know when you’ll be working. These are generally standard office hours, but you’ll also work one Saturday in three 10:00 – 16:00 (you’ll get a day back in lieu during that week), and some evening shifts 12:00 – 20:00.

    • %%title%% %%page%% %%sep%% %%sitename%% Recruitment
    • Sarah West Recruitment
    • Full Time
    • 18/03/2020
    • Customer Service
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    Customer Sales Advisor

    • Posted 3 days ago
    • SpecialismCustomer Service
    • LocationExeter
    • SalaryUp to £17.5k (£24k OTE)

    Customer Sales Advisor Exeter £16,500 - £17,500 DOE + commission Our client is a successful outsourced digital marketing/business development company...

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    • 18/03/2019
    • c£18,800
    • 18000 GBP
    • Plymouth Plymouth Plymouth Plymouth
    • Parts Assistant
      Plymouth
      c £18,800

      My client, who have a number of branches are looking for an Parts Assistant to help with the superb aftersales service that they provide to their long and well established customers. You will be comfortable in a customer facing role, with the ability to identify parts, provide specialist advice over the counter/telephone and support the Service Team with their day to day requirements.

      The Parts Department provides an essential service throughout the Aftersales cycle and my client is looking for a team player who will actively engage in developing the department’s success. Their aim is to build on our reputation of delivering an extremely knowledgeable and reliable service to meet all our customer needs.

      Your role as Parts Assistant will include:

      • Provide an outstanding service to our customers over the counter/telephone
      • Ensure parts are efficiently distributed to the Service Technicians as required
      • Support the Aftersales department with general administrative duties
      • Maintain stock levels within the stores
      • Order specialist parts as required
      • Carry out inventory checks to ensure all parts delivered are correct and received in
      • Engage in the promotion of all products and parts.

      Skills / experience required for the of Parts Assistant:

      • Ability to identify common motor vehicle parts, with the passion to learn about specialist items
      • Excellent communication skills with the confidence to build long lasting customer relations
      • A good level of numeracy, literacy and ICT skills
      • An accurate and organised approach to ensure efficiency during busy periods.

      Your working hours are 8.00am – 5.00pm , Monday – Friday and alternate Saturday mornings of 8.00am – 12.30pm.

    • %%title%% %%page%% %%sep%% %%sitename%% Recruitment
    • Sarah West Recruitment
    • Full Time
    • 18/01/2020
    • Customer Service,Customer Service
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    Parts Assistant (VR/3152)

    • Posted 3 days ago
    • SpecialismCustomer Service, IT and Technical
    • LocationPlymouth
    • Salaryc£18,800

    Parts Assistant Plymouth c £18,800 My client, who have a number of branches are looking for an Parts Assistant to...

    Read more
    • 15/03/2019
    • £26,000
    • 26000 GBP
    • Illminster Illminster Illminster Illminster
    • After Sales/ Parts Supervisor
      Ilminster
      £26,000

      My client is a well established company who pride themselves on the business that they have built up and the trust and great relationships they have with their customers.  They continue to grow and are looking for an experienced After Sales / Parts Supervisor to join them.  As such, you will want to be someone that takes pride in their work, being there to help others.  In return, there is opportunity for this role of After Sales/ Parts Supervisor to develop.

      The role is a mix of customer facing and on phone, seeing you identify parts and provide specialist advice. You will provide effective leadership to the Service Team through efficient planning, identifying training needs and ensuring a safe working environment. You will also be responsible for the timely billing of jobs and submitting warranty information to the Workshop Administrator.

      The role of After Sales/ Parts Supervisor will include:

      • Ensure a consistent, high standard of service is delivered by the Service Team
      • Provide specialist Service and Parts advice to customers over the counter/telephone
      • Build new relationships with customers to increase department growth
      • General administrative duties to include management of the workshop diary, billing and supplying accurate warranty information to the Workshop Administrator
      • Maintain a high level of H&S within the workshop and associated areas
      • Deliver regular toolbox talks to raise H&S awareness
      • Manage your department’s fleet vehicles
      • Arrange appropriate training for the Service Technicians to ensure our compliance with current legislation
      • Ensure parts are efficiently distributed to the Service Technicians as required
      • Maintain stock levels within the stores
      • Order specialist parts as required
      • Carry out inventory checks to ensure all parts delivered are correct and received in
      • Assist in the shop when required
      • Engage in the promotion of all MST products and services.

      Skills/ experience required for the role of After Sales/ Parts Supervisor:

      • Strong leadership skills with direct or transferable industry experience
      • Ability to identify common motor vehicle faults and parts, with the passion to learn about specialist machinery
      • Excellent communication skills with the confidence to build long lasting customer relations
      • A good level of numeracy, literacy and ICT skills
      • An accurate and organised approach to ensure efficiency during busy periods
      • A full, clean driving licence is essential
      • Must be adaptable and available to work 8am – 12:30pm Saturdays, as part of a rota system.
    • %%title%% %%page%% %%sep%% %%sitename%% Recruitment
    • Sarah West Recruitment
    • Full Time
    • 15/03/2020
    • Customer Service,Customer Service
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    After Sales/Parts Supervisor (VR/3149)

    • Posted 6 days ago
    • SpecialismCustomer Service, IT and Technical
    • LocationIllminster
    • Salary£26,000

    After Sales/ Parts Supervisor Ilminster £26,000 My client is a well established company who pride themselves on the business that...

    Read more
    • 15/03/2019
    • Up to £19k
    • 19000 GBP
    • Tiverton Tiverton Tiverton Tiverton
    • Workshop Administrator (Mat Cover)
      Tiverton
      £18,000 – £19,000

      My client, who are a leader and well established company in their industry and looking for a Workshop Administrator. The customer is the focus of the company as well as ensuring they have a great team environment.  You will be someone that thrives on communication and giving wonderful customer service and courteous to both your colleagues and existing as well as new customers. In essence, if you don’t know the answer you’ll go and find it and get back in a timely manner, all with a smile and get job satisfaction that you have helped.

      The role of Workshop Administrator is on a full time basis (15 month fixed term contract) with the potential for permanent employment, with a start date of beginning of May.

      Are you someone who has 1st class organisational skills and thrives in a very busy, priority changing workshop environment. You will ideally have Motor Vehicle Service Administration experience but more importantly the desire to learn about the industry, with the ability to build a rapport with Technicians and customers alike.

      With the support of an external IT Company, you will provide basic IT support as issues arise with the Company’s IT system or devices.

      Your role as Workshop Administrator will include:

      • Check and input all Technician’s time sheets and communicate on-call information with Payroll within a timely manner
      • Check and input information from job documents (job cards)
      • Input and update new job, new customer and new machine information
      • Record and update customer and machine details onto spreadsheet
      • Update monthly sales reports
      • Register new machinery for Warranty online, submit claims and process invoices
      • Answer incoming calls and make necessary arrangements with customers/suppliers and licencing/training providers
      • Arrange training for the Technicians as directed by the Workshop Manager
      • Record MOT due dates and ensure all MOTs are booked and carried out within a timely manner
      • Check all drivers’ licences are current and valid upon induction of new staff
      • Co-ordinate the vehicle tracking system for all company vehicles
      • Download Tacho Cards and Tacho machines
      • Ensure weekly vehicle checks are carried out for all the company vehicles
      • Organise vehicle hire and arrangement as required
      • Update and monitor the cost of vehicle repair
      • Arrange vehicle related training/tests for employees, as instructed by the Transport Manager.

      You do not have to be a tech wizard, but you will be willing to help set up of new PCs, phones and iPads and being the contact between the company and the external IT consultants.

      Skills / experience we are looking for in a Workshop Administrator:

      • Proactive
      • Enjoys a fast paced environment
      • Eye for detail
      • Accurate typing skills
      • Great communication skills
      • Basic IT support knowledge
      • Previous experience in transport/ motor industry is preferable, but certainly not essential.
    • %%title%% %%page%% %%sep%% %%sitename%% Recruitment
    • Sarah West Recruitment
    • Contract,Contract,Contract
    • 15/03/2020
    • Customer Service,Customer Service,Customer Service
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    Workshop Administrator (VR/3145)

    • Posted 6 days ago
    • SpecialismCustomer Service, General Office, IT and Technical
    • LocationTiverton
    • SalaryUp to £19k

    Workshop Administrator (Mat Cover) Tiverton £18,000 - £19,000 My client, who are a leader and well established company in their...

    Read more
    • 15/03/2019
    • Up to £20k
    • 20000 GBP
    • Exeter Exeter Exeter Exeter
    • Customer Service Advisor – Existing Members
      Exeter
      Up to £20,000 + bonus 

      If you’d like to join a successful, growing team based in Exeter and love nothing more than helping people and providing outstanding customer service then this role could be a great fit for you!

      As a Customer Service Advisor your role is to provide support and assistance to the company’s existing members. After thorough training, you will have a broad knowledge of the company’s range of products and will be fully equipped to answer a wide variety of questions over the phone. You’ll be motivated to provide first-class service during each phone call and will use the CRM system to log and track customer communication. You will be happy working towards company goals and targets, and will enjoy working as part of a team who are all mutually motivated to achieve.

      What skills will you have?

      • Excellent communication skills
      • Friendly and professional telephone manner
      • IT literate
      • Data entry experience
      • Previous experience of working in a customer service environment
      • Someone who is willing to learn
      • You’ll love being part of a team

      The package

      • 35 hour working week
      • Competitive salary with a company bonus (on target 8%)
      • 24 days holiday plus bank holidays and an extra day off on your birthday!
      • Generous pension scheme
      • Staff discount
      • And more!

      There are also opportunities to progress within the company as they continue to grow.

    • %%title%% %%page%% %%sep%% %%sitename%% Recruitment
    • Sarah West Recruitment
    • Full Time
    • 15/03/2020
    • Customer Service
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    Customer Service Advisor (VR/3150)

    • Posted 6 days ago
    • SpecialismCustomer Service
    • LocationExeter
    • SalaryUp to £20k

    Customer Service Advisor - Existing Members Exeter Up to £20,000 + bonus  If you’d like to join a successful, growing...

    Read more
    • 06/03/2019
    • £18,000 - £20,000
    • 18000 GBP
    • Exeter Exeter Exeter Exeter
    • Technical Support Advisor
      Exeter
      £18,000 – £20,000

      Do you have superb customer service skills and looking for a role where you will be the one that gets the problem resolved? Customer service is a key driver for this company and they are wanting people who have the same view – that you like to treat customers how you would like to be treated yourself. Does this sound like you? If so, we would like to hear from you.

      You will receive full training on the systems and products that this company offers, but what is important is that you are resilient, take ownership and enjoy working in a fast paced environment.

      Customers may contact you on the phone, by email or LiveChat and using your great customer service skills you will be finding out what the problem is and logging it on the system and contacting any necessary related parties, internal and external and keeping everyone updated.

      The role of Technical Support Advisor will see you:

      – Being the 1st point of contact for customers
      – Answering calls, replying to emails, or responding to LiveChat from customers reporting faults and logging faults within the database
      – Playing your part in ensuring SLAs being met
      – Providing verbal and written updates to Customers for existing faults
      – Logging faults with 3rd party suppliers.

      Experience/ skills required as a Technical Support Advisor?

      – Previous role in a Customer Service environment – phone is preferable, but not essential
      – Great communication skills – spoken and written
      – Attention to detail
      – Natural customer friendly phone manner
      – Accurate typing skills
      – Organised.

      The hours for this role will either be 8.00am – 5.00pm, or 9.00am – 6.00pm, with an hour for lunch. There is free on site parking, annual pay review and much more!

    • %%title%% %%page%% %%sep%% %%sitename%% Recruitment
    • Sarah West Recruitment
    • Full Time
    • 08/11/2019
    • Customer Service,Customer Service
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    Technical Support Advisor VR/3126

    • Posted 2 weeks ago
    • SpecialismCustomer Service, IT and Technical
    • LocationExeter
    • Salary£18,000 - £20,000

    Technical Support Advisor Exeter £18,000 - £20,000 Do you have superb customer service skills and looking for a role where...

    Read more
    • 28/02/2019
    • c £23,000
    • 23000 GBP
    • Exeter Exeter Exeter Exeter
    • Learning and Development Trainer
      Exeter
      c £23,000
      Are you someone that likes to keep learning and wants to share that with your colleagues? We are ideally looking for someone who ideally is CIPD Level 3 in Learning and Development, or is working towards this. Your role will be to deliver the training to help others develop their career and also ensure that it is compliant, ensuring best practice and enhancing the high level of customer service standard that this company prides themselves in.
      You will be supported by the Learning & Development Manager and you will also be expected to continue with your own CPD. This will involve keeping up to date with developments in the industry throughout your career and to network with fellow professionals. You may be involved in webinars, conferences and through reading relevant books, reports, journals and magazines.
      What will the role as Learning and Development Trainer include?
      • Update current training materials and design and deliver new training materials
      • Deliver and enhance the Company Induction programme
      • Ensure all training materials are reviewed appropriately and endorsed by compliance
      • Assist with the monitoring and review of the progress of trainees through post training testing and suitability questionnaires
      • Provide support in solving specific training problems raised by line managers
      • Deliver one-to-one coaching sessions for staff and provide constructive and motivational feedback
      • Carry out the administration and co-ordination of training activities
      • Ensure all training is correctly recorded and feedback gained from participants
      • Assist the Learning & Development Manager with projects and reporting as required.
      What skills and experience are required?
      • 2 years minimum of Learning & Development training experience
      • Have or be working to CIPD’s Level 3 Certificate in Learning & Development
      • Excellent public speaking and presentation skills
      • Good command of the English language and ability to utilise this across all mediums
      • Challenging the acceptance of average, driving for continual improvement
      • Excellent time management
      • Technically able: can use technology to support and deliver.
      As a Learning and Development Trainer you will have:
      • Excellent Interpersonal skills that enable you to work with people at all levels, motivate others and change people’s attitudes when necessary
      • Written and spoken communication skills that allow you to inform and advise others clearly
      • Problem solving and negotiation skills
      • Initiative and the ability to offer new ideas
      • Organisational and planning skills to manage your time and to meet deadlines and objectives
      • Good time-keeping skills to enable you to effectively manage training schedules
      • Personal commitment to improving your own knowledge and skills
      • Sound persuading and influencing skills
      • Able to work at a relatively fast pace and manage interruptions
      • Excellent customer service.
      As part of the process, you will also need to send a covering letter that covers:
      • identifying where your skills set matches the requirements set out in the job role profile, giving examples of where these skills have been applied in practice
      • identifying where you have little or no experience of the requirements set out in the job role profile and how you feel you can overcome this
      • an overarching statement explaining why you feel you are best suited to the role.
      As part of the process, you will also need to send a covering letter that covers:
      • identifying where your skills set matches the requirements set out in the job role profile, giving examples of where these skills have been applied in practice
      • identifying where you have little or no experience of the requirements set out in the job role profile and how you feel you can overcome this
      • an overarching statement explaining why you feel you are best suited to the role.
      The company has a fantastic benefits package and a lovely working environment. If you are looking for a role with great prospects and enjoy helping others with their knowledge and skills this is the job for you!
    • Sarah West Recruitment
    • Full Time
    • 28/11/2019
    • Customer Service,Customer Service
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    Learning and Development Trainer VR/3119

    • Posted 3 weeks ago
    • SpecialismCustomer Service, General Office
    • LocationExeter
    • Salaryc £23,000

    Learning and Development Trainer Exeter c £23,000 Are you someone that likes to keep learning and wants to share that...

    Read more
    • 27/02/2019
    • £competitive
    • 0 GBP
    • Exeter Exeter Exeter Exeter
    • Bilingual Call Quality Analysts
      Exeter
      £competitive – increases after probation

      Do you have fluent language skills that you’re keen to use?  Do you consider yourself to be analytical, have a passion for the latest technology and enjoy working in a challenging and fast-paced environment?  If you’re fluent in one of the following languages – we’d love to hear from you!

      • Japanese
      • Mandarin
      • Norwegian
      • Finnish

      As a Call Quality Analyst, it’ll be your job to listen and analyse the quality of other company’s call centre conversations. As you’re listening to the call, you’ll be making notes and checking the quality against the criteria provided by the client. For example, is the person calling in being addressed in the right way? If it’s a customer query – is the right information being given to them? Are the correct procedures being followed and advice being given?

      As well as checking calls, you’ll also be looking at the quality of email conversations from the call centre.

      You’ll pull together feedback for the client and if you identify any improvements that can be made, it’ll be your job to make recommendations so they can improve their customer service.

      The company has a great, warm and friendly working environment with social activities and opportunities for you to progress within the team, and the company on a wider scale. You will receive full and regular training and have the full support of your manager, HR and of course your team!

      We’re looking for someone:

      • With a very high level of English, written, spoken and listening
      • Who is fluent in one of the above languages
      • Who has great IT/computer skills
      • With an interest in technology would be a plus
      • Having call centre experience is a bonus but not essential

      This role is Monday – Friday, with the working hours of 9.00am – 5.30pm.

      If you are interested in finding our more about this exciting opportunity give Sky a call!

       

    • %%title%% %%page%% %%sep%% %%sitename%% Recruitment
    • Sarah West Recruitment
    • Full Time
    • 27/02/2020
    • Customer Service,Customer Service,Customer Service
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    Bilingual Call Quality Analysts (VR/3112)

    • Posted 3 weeks ago
    • SpecialismCustomer Service, General Office, Graduate
    • LocationExeter
    • Salary£competitive

    Bilingual Call Quality Analysts Exeter £competitive - increases after probation Do you have fluent language skills that you’re keen to...

    Read more
    • 11/02/2019
    • £22k - £25k
    • 22000 GBP
    • Exeter Exeter Exeter Exeter
    • Customer Support Specialist (Parts)
      Exeter
      £22,000 – £25,000

      Our client is looking for a new team member to join their supportive team, as a Customer Support Specialist.  You will be someone who has a background in parts, engineering or agriculture.  If you have worked on a Trade Parts/ Dealership Service Desk this would be a great match.

      You will be someone that enjoys customer contact provide technical support advise and expertise, noticing opportunities to upsell as well as interaction with all depts in the company.  An example of this is helping the marketing dept with your knowledge about what promotions will work at what time year.

      The contact you have with customers will be mainly on the phone and email, but you will do webchat and perhaps meet your customers at trade events and shows.  The hours are on a rota basis to cover: 8.00am – 4.15pm, 8.30am – 4.45pm or 9.45am – 6.00pm. 

      Your role as Customer Support Specialist (Parts) will include:

      • Answering incoming calls, fax, email and webchat
      • Process sales orders and direct ship orders
      • Offer technical advice and up sell
      • Basic invoicing
      • Create awareness for current special offers
      • Assist with building promotions
      • Assist with pricing.

      Experience / skills required:

      • Agricultural machinery/ engineering / parts
      • Excellent communication skills
      • Working knowledge of SKU’s/ stock codes
      • Business acumen
      • Customer focused.

      The company have a great bens package and working environment, where you will be fully supported and trained on their in-house IT packages.

       

    • %%title%% %%page%% %%sep%% %%sitename%% Recruitment
    • Sarah West Recruitment
    • Full Time
    • 11/04/2020
    • Customer Service,Customer Service
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    Customer Support Specialist (VR/3105)

    • Posted 1 month ago
    • SpecialismCustomer Service, IT and Technical
    • LocationExeter
    • Salary£22k - £25k

    Customer Support Specialist (Parts) Exeter £22,000 - £25,000 Our client is looking for a new team member to join their...

    Read more