• 08/05/2018
    • Up to £20k + company bonus
    • 20000 GBP
    • Exeter Exeter Exeter Exeter
    • Are you looking for a job in an exciting, industry leading company? Are you looking for a company that will support you, give you opportunities and allow you to grow, all in a fun, team environment. If so, this could be the job for you!

      Due to their continued growth, our client is looking for an Account Coordinator to join them. You will support the Account Manager and the customers, some names you will undoubtedly recognise. You will get to know and understand the client’s needs to help you deliver first class customer service, not just because it is your job, but because you have a real passion to help your customers.

      What will the role of Account Coordinator include?

      – Provide ongoing account support by email and phone to customers, including technical assistance, working alongside Account Managers
      – Actively monitor non-reporting units and work closely with Customer Support team to resolve issues and minimise number
      – Monitor health of customer accounts, provide reports to Account Managers and discuss opportunities for improvement
      – Activate and advise on reporting requirements and ensure all reporting for allocated accounts is correct and up to date
      – Be the 1st point of contact for assigned customers and develop an in-depth understanding of individual customer wants and needs
      – Assist Account Managers with remote access training where needed
      – Notice and act upon opportunities
      – Provide feedback and ideas to technical / development teams
      – Record, update and maintain customer data and customer interaction on the CRM system
      – Attend occasional customer visits and/or trade events

      What qualifications, skills and experience are we looking for in an Account Coordinator?

      – Strong organisational and administrative skills
      – Excellent communication skills and telephone manner
      – Prior experience working in a customer-focused role
      – Positive attitude and a team player who shares ideas
      – Confident with Excel
      – Attentive to detail
      – Enjoys a fast-paced environment.

      The company are currently located in Exeter, but due to an imminent move to new premises you will need your own transport.

    • Account Coordinator - Exeter - Devon - Sarah West
    • Sarah West Recruitment
    • Full Time
    • 08/05/2019
    • Customer Service,Customer Service
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    Account Coordinator (VR2779)

    • Posted 2 weeks ago
    • SpecialismCustomer Service, General Office
    • LocationExeter
    • SalaryUp to £20k + company bonus

    Are you looking for a job in an exciting, industry leading company? Are you looking for a company that will...

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    • 30/04/2018
    • £16.5 - £18k
    • 16000 GBP
    • Exeter Exeter Exeter Exeter
    • Customer Service Advisor (Full time or part time)
      Exeter
      £16,500 – £18,000

      Are you experienced in dealing with high call volumes and enjoy giving great customer service?  The key to my client’s success is the wonderful service they provide for their customers and the great team environment that you will work in.

      You will be the person who takes the initial enquiry, getting the details correct and asking the right questions.  You will note the details on the system to allow the tech support analysts to give the support in a speedy and efficient time.

      If you have an IT interest, this could lead you becoming a 1st line tech support advisor.

      You will receive full training on the systems, allowing you to carry out your key role and deliver 1st class customer service.  The company is open to this role being full (8am – 4.00pm) or part time (8.00am – 1.00pm). 

      What will the role of Customer Support Advisor include?

      • 1st point of contact for customers
      • Logging details of customers issues
      • Raising tickets for tech support to pick up with full details
      • Support for 1st/ 2nd line and possibly engineers
      • Monitoring the support email account
      • General administration.

      The person!

      • Must have a genuine interest to help people
      • Previous customer service experience in a fast paced office or service centre
      • Excellent communication skills
      • Excellent recording skills with accuracy and attention to detail
      • Positive attitude and approach.

      Due to the location you will need to have your own transport.  The role is available on a full time or part time basis with the hours of either 8.00am – 4.00pm or 8.00am – 1.00pm.

    • Customer Service Advisor (Full time or part time) (VR/2847)
    • Sarah West Recruitment
    • Full Time,Full Time
    • 30/04/2019
    • Customer Service
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    Customer Service Advisor (Full time or part time) (VR/2847)

    • Posted 3 weeks ago
    • SpecialismCustomer Service
    • LocationExeter
    • Salary£16.5 - £18k

    Customer Service Advisor (Full time or part time) Exeter £16,500 - £18,000 Are you experienced in dealing with high call...

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    • 26/04/2018
    • £17,500 + superb package - inc bonus
    • 17000 GBP
    • Exeter Exeter Exeter Exeter
    •  

      Our client has a lovely, friendly working environment and are looking for someone to join their growing team.  Your role will be to give IFA’s help and great customer service regarding the process of new customers registrations.

      The company truly believe in mentoring and growing the knowledge of their employees.  The salary for this role is £17,500 and will increase to £18,000 after completion of your probation.  On top of this you will also be part of the bonus scheme! 

      What experience is required for the role of Customer Service Advisor?

      • Previous customer service experience within a busy service centre environment
      • Great communications skills
      • Ability to keep up to date with legislative / policy changes
      • Previous medical insurance / financial services knowledge would be an advantage.

      As a Customer Service Agent you will be someone who is naturally confident on the phone and has the ability to deal with many and varied questions.  You like to be busy at work and look forward to dealing with keeping up to date with policies, helping others, giving 1st class customer service and be a team player.

      The Package!

      • Monday to Friday, 35 hour working week
      • Starting salary of £17,500 rising to £18,000 after completion of probation
      • Annual Company bonus scheme
      • 24 days holiday plus bank holidays per annum
      • An extra day off for your birthday
      • Generous Company Pension Scheme
      • Private Medical Insurance, Income Protection Insurance & Death in Service cover
      • Salary sacrifice schemes – Cycle to Work, Payroll Giving & Childcare Vouchers
      • Employee reward scheme
      • Employee Assistance Programme
      • On-site cycle racks and changing rooms
      • Free on-site car parking.
    • Customer Service Advisor – New Business - Exeter
    • Sarah West Recruitment
    • Full Time
    • 26/04/2019
    • Customer Service
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    Customer Service Advisor – New Business (VR2846)

    • Posted 4 weeks ago
    • SpecialismCustomer Service
    • LocationExeter
    • Salary£17,500 + superb package - inc bonus

      Our client has a lovely, friendly working environment and are looking for someone to join their growing team.  Your...

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    • 26/04/2018
    • Up to £21k + company bonus
    • 21000 GBP
    • Honiton Honiton Honiton Honiton
    • We’re on the lookout for an Export Compliance Coordinator! Do you notice things that others miss?  Are you good with data and information?  Would you like a role that will allow you to help a company grow and make this job yours?  If so, read on…

      My client, who are a specialist in their field are looking for an Export Compliance Coordinator to join their team.  You will be required to keep up to date with legislation and export regulations to ensure that the company is compliant and procedures and best practice.

      This is a new role so you will be someone who relishes in responsibility and is able to take control.  You will be someone who has great relationship skills and keeping others updated on the status of orders.

      What will your role as Export Compliance Coordinator include?

      • Applying for export licences
      • Keeping on top of export regulations
      • Ensuring correct documentation is relevant and completed
      • Compiling info to allow export reports to be run
      • Up to date knowledge of export regulations
      • Obtaining freight quotes.

      Skills and experience that we are looking for?

      • Excellent eye for detail
      • Ability to deal with lots of data/ codes/ stock numbers
      • Fully IT literate – Word, Excel and Access
      • Great communication skills – both written and verbal
      • Liaising with external parties
      • Export compliance (desirable).

      You will be working with a great team with office hours of Monday- Thursday of 8.30am – 4.30pm and Friday 8.30am – 3.00pm. In addition to your salary, there is also a company (performance related) bonus of around £2k!

    • Export Compliance Coordinator - Honiton - Sarah West
    • Sarah West Recruitment
    • Full Time
    • 26/09/2018
    • Customer Service,Customer Service
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    Export Compliance Coordinator (VR/2845)

    • Posted 4 weeks ago
    • SpecialismCustomer Service, General Office
    • LocationHoniton
    • SalaryUp to £21k + company bonus

    We're on the lookout for an Export Compliance Coordinator! Do you notice things that others miss?  Are you good with...

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    • 18/04/2018
    • Up to £21k
    • 21000 GBP
    • Exeter Exeter Exeter Exeter
    • The company has an international presence and are looking for an experienced customer service advisor to join their team.  You must also be fluent in French and experience in export is desirable, but not essential.

      You will be someone who naturally builds up relationships with your customers and helping them throughout the order process and delivery.  This will see you dealing with multiple orders at different stages so being able to keep your finger on the pulse is essential.  You should be someone who can anticipate up and coming issues and want to help customers.

      The role has great opportunities for someone who is looking to move to a team leader/ supervisor role.  Perhaps you have taken on larger clients in your current role, or perhaps you have stepped up in the absence of your manager?

      What will the role of Bi-lingual Customer Service Advisor (French & English) include? 

      • Being 1st point of contact for your customers
      • Processing orders that can be taken over the phone, email or fax
      • Responding to and solving customer problems, queries and complaints
      • Processing of customer credits.
      • Supporting and liaising with the sales team
      • Assisting customers with calculating required order quantity
      • Liaising with warehouse / carriers with reference to distribution
      • Liaising with the Freight Controller and freight forwarders to obtain transport quotes and book freight
      • Ensuring all correct export shipping documentation is obtained and filed electronically on the shipping document system
      • Assisting the credit control department by highlighting any issues with customer accounts and contacting customers in order to resolve these
      • Translating and checking translations for various departments such as marketing, goods-in and purchasing.

      Skills and experience that we are looking for: 

      • Fluent in French and English (additional language would be an advantage)
      • Possess excellent communication skills with a confident, pleasant telephone manner.
      • Be a team player
      • Have accurate keyboard skills and experience of data entry
      • Have proven customer service / sales order processing experience
      • Be IT literate with good MS Office skills
      • Have the ability to work to set standards and procedures
      • Be educated to a good standard GCSE Maths and English or equivalent
      • Have a knowledge/understanding of export documentation (desirable).

      The role is Monday – Friday, and along with a salary of up to £21,000 there is also a great benefits package: pension scheme, staff discounts, childcare vouchers, accident insurance and death in service cover.

    • Customer Service Advisor in Exeter, Devon | Sarah West
    • Sarah West Recruitment
    • Full Time
    • 18/04/2019
    • Customer Service
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    Bi-lingual Customer Service Advisor Job in Exeter (French & English) (VR/02838)

    • Posted 1 month ago
    • SpecialismCustomer Service
    • LocationExeter
    • SalaryUp to £21k

    The company has an international presence and are looking for an experienced customer service advisor to join their team.  You...

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    • 04/04/2018
    • £18k basic OTE £20,500
    • 18000 GBP
    • Newton Abbot Newton Abbot Newton Abbot Newton Abbot
    • On the look out for a Senior Coordinator. We are looking for an energetic, driven, committed and eager to learn individual who can deliver efficient customer service while providing invaluable support to their growing business.

      Our client truly helps and make positive changes to people’s lives.  The service they provide to their customers is second to none.  You will be rewarded for your work by being part of the company bonus scheme, which is paid on a monthly basis.

      Key tasks as Senior Coordinator will include:

      • Answering telephone calls and dealing with face to face enquiries, giving accurate information
      • Typing and setting up documents such as letters and reports
      • Using office equipment such as printers, photocopiers and fax machines
      • Photocopying, scanning and filing
      • Keeping computer records up to date
      • Managing staff appointments and travel arrangements
      • Assistance in the management of property searches, forming databases and mail shots
      • Filing and management of documents
      • Assisting with the company social media strategy
      • Architectural Project Support
      • Rental property works co-ordination
      • Provide administrative support to the Sales and Lettings manager and Directors
      • Create additional reviews and client reports as necessary
      • Liaising with Estate agents as necessary
      • Working with our Clients, Consultants, Contractors, Solicitors and Architects.

      Main requirements for the role of Senior Coordinator:

      • A Level (or equivalent) education
      • Excellent communication skills
      • Highly organised
      • Self motivated
      • Strong attention to detail
      • Able to work well under pressure
      • A good working knowledge of Microsoft systems
      • High standard of communication, grammar, accuracy
      • A confident, professional and welcoming individual
      • Background in Marketing or the construction industry would be advantageous
      • Knowledge of WordPress and social media is desired.
    • Senior Coordinator Job in Newton Abbot, Devon | Sarah West
    • Sarah West Recruitment
    • Full Time
    • 02/05/2019
    • Customer Service,Customer Service
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    Senior Coordinator Job in Newton Abbot (VR/02829)

    • Posted 2 months ago
    • SpecialismCustomer Service, General Office
    • LocationNewton Abbot
    • Salary£18k basic OTE £20,500

    On the look out for a Senior Coordinator. We are looking for an energetic, driven, committed and eager to learn...

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    • 06/03/2018
    • £23 - £28k
    • 23000 GBP
    • Exeter Exeter Exeter Exeter
    • Someone with experience of ERP system e.g. SAP, Oracle, Microsoft NAV, Sage

      This is a newly created role within a growing technical support department in Exeter as a result of the company winning a number of large European support contracts. You will work ‘normal office hours’ in a growing, busy, company where there are great prospects.

      The main focus of this role will be to undertake in-depth investigation of incidents logged by email or phone from customers. Key responsibilities include: identifying any product issues, providing the customer with operational insight into the use of the products, resolving and closing incidents in line with statistical requirements and to keep to software version control.

      My clients priority is to find someone who has experience of ‘NAV’ – ideally in a previous support role however if you’ve been a user and would like change direction/be trained into a support role with a view to a career longer term as a pre sales consultant – this might be for you. Equally, my client might consider someone who had supported another ERP system (such as SAP) who had the right support skills/enthusiasm to learn!

      We are looking for someone who has some experience using or supporting Dynamics NAV/software support and has/is…

      • Customer focused and can deliver customer service to required standards in a professional manner
      • Strong attention to detail and accuracy in all work
      • Ability to deal with colleagues in a professional, friendly and helpful manner
      • Ability to empathise with customer and be diplomatic when communicating with them
      • Maintains a smart professional image
      • Excellent analytical skills to develop realistic, workable solutions to problems
      • Ability to suggest creative solutions to solve complex technical problems
      • Ability to work multiple incidents at the same time
      • Ability to communicate effectively at all levels
      • Able to work on work on own initiative, be self-motivating and make own decisions with minimal supervision
      • Excellent written and verbal communication skills
      • Self-starter; able to work independently on incidents and manage workload within the team
      • Team player; able to work as part of a multi-disciplinary teams
      • Quick learner; able to become productive quickly
    • ERP Customer Support Consultant in Exeter, Devon | Sarah West
    • Sarah West Recruitment
    • Full Time
    • 06/06/2019
    • Customer Service,Customer Service
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    ERP System/Customer Support Consultant (VR/02781)

    • Posted 3 months ago
    • SpecialismCustomer Service, IT and Technical
    • LocationExeter
    • Salary£23 - £28k

    Someone with experience of ERP system e.g. SAP, Oracle, Microsoft NAV, Sage This is a newly created role within a...

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