Customer Service Advisor – New Business Exeter £18,000 – £20,000 + great package + bonus!!!
As a Customer Service Advisor you will be someone who is naturally confident on the phone and has the ability to deal with many and varied questions. You like to be busy at work and look forward to dealing with keeping up to date with policies, helping others, giving 1st class customer service and be a team player.
What experience is required for the role of Customer Service Advisor?
Previous customer service experience within a busy service centre environment
Great communications skills
Ability to keep up to date with legislative / policy changes
Previous medical insurance / financial services knowledge would be an advantage
Minimum of 4 GCSE’s or equivalent, including grade A*-C in English and Maths (essential).
Monday to Friday, 35 hour working week
Starting salary of £18k – £20k
Annual Company bonus scheme
24 days holiday plus bank holidays per annum
An extra day off for your birthday
Generous Company Pension Scheme
Private Medical Insurance, Income Protection Insurance & Death in Service cover
This is brand new role for someone who’ll support the Director of Sales and Sales Account Manager for this globally successful company. While similar experience would be great, this company would equally like to hear from those who are starting out in their career too.
More than anything, you’ll be someone who wants to deliver top notch service to customers and the sales team as you’ll be the one to help the department run like clock work! You’ll be pulling together and sending out customer proposals and other documents, as well as tracking and monitoring sales activity. Setting up calls and demonstrations for the team will also be part of your role.
You’ll be the main contact for customers if they have questions about their contracts, proposals or any other general queries. Providing updates to customers – for example by email – will also be an important part of your job.
We’re looking for someone with incredible attention to detail and organisational skills. You’ll be confident and happy dealing with customers, coupled with a desire to learn.
You’ll be based in central Exeter, although this company has other locations globally and the customers you’ll deal with will be largely based in Europe, the Middle East and Africa.
What will you get in return?
A basic salary of up to £18k
A bonus based on team performance – paid quarterly
Our client is a growing IT/Technical/Communications company who are keen to add to their sales team with a Junior Account Manager who can look after a number of existing clients, with a view to growing the accounts. You’ll be in regular contact with your clients to solve any issues, discuss new technology, give guidance on strategy and be their point of contact for any enquiries or to manage any orders/subsequent works. You’ll liaise with the technical team on behalf of clients.
The company are growing and there’s very much scope for development. Working for a focused and dedicated management team you’ll have great training and support. It’s a fun working environment and you’ll be rewarded for your hard work.
This is a trainee role and for the right person an opportunity to study an industry qualification that will give you the technical knowledge you need to be able to be successful in the role – in addition to some sales training and all the support and guidance you need from the management team.
We are looking for someone professional who has a passion for sales and excellent customer service and a passion for technology. You will be expected to work hard, have fun and quickly move into a more senior role with additional opportunities and responsibilities. Additional accounts will be given to you as you progress.
The successful candidate will be offered a competitive base wage with an excellent commission structure as well as additional benefits (longer term) including; Company Car, Laptop and a Mobile Phone.
Sales Administrator/ Account Coordinator South Devon £18,000 – £20,000
We’re on the lookout for an enthusiastic Sales Administrator for this awesome company who’s Head Office is based in beautiful South Devon. Their market is very much concentrated around the “hipster” culture.
Your main role will be to support the sales team who are a very friendly and welcoming bunch! It’s a great time to join the team as the company continues to go from strength to strength and there are also career progression opportunities for those who are looking to develop.
Your role is very much customer focussed so will be someone that is naturally comfortable talking about the products with your enthusiasm about the product shining through. To add value, you will also get out to see customers – place a face to the name and be the person that they enjoy talking to and help spread the word about how great you and the company are!
What you’ll be doing as Sales Administrator / Account Coordinator:
Supporting the field sales team with their administration
Take calls from customers and suppliers – this’ll include initial customer enquiries over the phone and by email
Manage the CRM database for new and existing customers
Update the social media streams
Cleanse customer data so that it’s accurate and GDPR compliant
Keep up to date with industry news by reading industry-related publications and spot any new potential opportunities
Send out information packs and other supporting sales material
Distribute the company’s digital newsletters and technical bulletins
Supporting the planning of trade events and sending out supporting literature
Support the service department by chasing up annual service renewals.
What skills will you have?
Great Excel and numeracy and attention to detail
Experience of maintaining and updating CRM systems
Social media savvy
Good telephone manner
Outstanding customer service – you’re all about putting the customer first
A flexible approach and someone who’s able to multi-task
Enjoy working with a small team and be willing to support other roles when people are on holiday.
It would be amazing if you had previous sales support or marketing experience, although this isn’t essential.
This is a full time role that comes with some excellent perks that include an employee of the month scheme, regular company funded team building outings and the opportunity to earn performance awards.
Sales Administrator / Account Coordintor - South Devon - Sarah West Rec
Do you have fluent language skills? Do you consider yourself to be analytical, have a passion for the latest technology and enjoy working in a challenging and fast-paced environment? If so, we want to hear from you.
The languages that our client is looking for are:
Our client is the world leader in providing Call Quality Assurance solutions to the Call Centre industry. You will be analysing and measuring the quality of customer service interactions and recommend transparent and realistic solutions.
The company has a great, warm and friendly working environment with social activities and opportunities for you to progress within the team, and the company on a wider scale. You will receive full and regular training and have the full support of your manager, HR and of course your team!
As a Multi-Lingual Call Quality Analyst you role will be to:
Analyse interactions between customers and a key client’s contact centre via phone calls and emails
provide feedback on adherence to policies and appropriate procedures, enabling our client to deliver outstanding customer service
Navigate their software applications to research appropriate resolutions, evaluate results and comment on reporting
Ensure all project analysis is completed in a timely manner and in accordance with project requirements.
What we are looking for…
Very high level of English, written, spoken and listening
Fluent in one or more of the following languages: Swedish, Norwegian, Russian, Danish, Czech, Finnish or Indonesian
High level of IT/computer skills
Interest of technology is advantageous
Call centre experience desirable but not essential.
This role is Monday – Friday, with the working hours of 9.00am – 5.30pm.
Call Analysts - Exeter, Devon - Sarah West Recruitment
This is a brilliant opportunity to work within one of the region’s fastest growing IT companies that are now on the lookout for a talented Account Manager to join the team.
As Account Manager, it’ll be your responsibility to ensure that clients are happy and getting the very best service available. Building relationships with new and well established clients, you will always be on hand to help.
You will be the point of contact for a range of accounts in different industries across Devon and Cornwall. Your primary responsibility will be to ensure that these accounts are happy from both a technical and customer experience point of view.
While this isn’t a sales position, you will also be expected to work closely with the Business Development Team to identify any potential opportunities within your accounts.
The role is predominantly office based. However, you will get out and about to visit clients where appropriate or to attend networking events across Devon and Cornwall.
The ideal candidate for this role is someone who is enthusiastic, has a keen interest in technology and has a good background in account management. Full training in the products and services will of course be provided but a willingness to learn and an enthusiastic customer service style should shine through .Having the right attitude and approach to business is crucial.
You will provide an authentic, approachable service and deliver an exceptional experience that goes above and beyond. Your aim should be to create long-lasting relationships with clients and make a positive difference to their business.
A full driving licence is required as you will have the opportunity to go out and meet clients face to face and get involved at networking events to consistently build upon the relationships you have created.
25 days holiday + bank holidays
Pension & life insurance
Company laptop and mobile phone (if necessary)
Free onsite parking
Gym membership discount
Regular social events
Account Manager - Plymouth - Sarah West Recruitment