• 08/11/2019
    • Up to £20,000 + great benefits and company bonus!
    • 20000 GBP
    • Exeter Exeter Exeter Exeter
    • Customer Service Advisor – Existing Members
      Exeter
      Up to £20,000 + bonus

      If you’d like to join a successful, growing team based in Exeter and love nothing more than helping people and providing outstanding customer service then this role could be a great fit for you!

      As a Customer Service Advisor, your role is to provide support and assistance to the company’s existing members. After thorough training, you will have a broad knowledge of the company’s range of products and will be fully equipped to answer a wide variety of questions over the phone. Therefore, you’ll be motivated to provide first-class service during each phone call and will use the CRM system to log and track customer communication.  You will be happy working towards company goals and targets, and will enjoy working as part of a team who are all mutually motivated to achieve.

      What skills will you have as a Customer Service Advisor?

      • Excellent communication skills
      • Friendly and professional telephone manner
      • IT literate
      • Data entry experience
      • Previous experience of working in a customer service environment
      • Someone who is willing to learn
      • You’ll love being part of a team.

      The package!

      • 35 hour working week
      • Competitive salary with a company bonus (on target 8%)
      • 24 days holiday plus bank holidays and an extra day off on your birthday!
      • Generous pension scheme
      • Staff discount
      • And more!

      There are also opportunities to progress within the company as they continue to grow.

      If you’re interested and want to know more, please get in touch with Lisa. Alternatively take a look at the other jobs she’s working on or connect with Lisa on LinkedIn to keep up to date with new roles she’s working on.

    • %%title%% %%page%% %%sep%% %%sitename%% Recruitment Exeter
    • Sarah West Recruitment
    • Full Time
    • 10/07/2020
    • Customer Service
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    Customer Service Advisor VR/3246

    • Posted 1 week ago
    • SpecialismCustomer Service
    • LocationExeter
    • SalaryUp to £20,000 + great benefits and company bonus!

    Customer Service Advisor - Existing Members Exeter Up to £20,000 + bonus If you’d like to join a successful, growing...

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    • 21/10/2019
    • Up to £20k
    • 20000 GBP
    • Exeter Exeter Exeter Exeter
    • Support Advisor
      Exeter
      Up to £20k DOE

      As a Support Advisor, you’ll be joining a highly successful and growing company to support their customers with any issues or questions they may have. This role would be perfect for someone who is technically minded, loves helping people and has a strong background in Customer Service. You’ll be joining a friendly team who are forward thinking and passionate about what they do!

      Your key skills as a Support Advisor will include:

      • Being naturally confident on the phone, with good listening skills and compassion
      • An interest in tech/IT would be highly beneficial
      • Excellent communication skills  – written and verbal
      • Able to handle  a variety of queries in a fast paced environment
      • Troubleshooting and problem-solving skills
      • Patience, resilience and a flexible approach
      • Someone who thrives in a team environment
      • A good standard of IT skills
      • A keen eye for detail

       Your role on a day-to-day basis will involve:

      • Responding to customers and resolving their support queries through a variety of channels including telephone, emails and online chat
      • There will be an element of training customers in need some support over the phone
      • Getting involved with some project work as required
      • Assisting other members of the team with development, testing and bug fixes
      • Providing internal support and administering client management systems
      • Call listening
      • Covering the helpdesk out of hours (see below)

      The role is 40 hours per work which is worked out on a rota basis to cover the core hours of 08:30 – 18:00 with an early finish on Fridays (17:00). There is also an out of hours rota in place to cover the helpdesk on weekends and Bank Holidays, but this is worked from home and is generally around 1.5 hours of work a day. You’ll have a flexible approach and understand that as the business grows this may change a little.

      The company offer 25 days holiday and a pension scheme. They’re in a great location and it’s a modern office, including a ‘social space’ with Xbox, etc. They also go out for regular team socials!

      If you’re interested and want to know more, please get in touch with Sky. Alternatively take a look at the other IT and Technical jobs she’s working on or connect with Sky on LinkedIn to keep up to date with new roles she’s working on.

    • %%title%% %%page%% %%sep%% %%sitename%% Recruitment
    • Sarah West Recruitment
    • Full Time
    • 21/10/2020
    • Customer Service
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    Support Advisor (VR/3160)

    • Posted 4 weeks ago
    • SpecialismCustomer Service
    • LocationExeter
    • SalaryUp to £20k

    Support Advisor Exeter Up to £20k DOE As a Support Advisor, you’ll be joining a highly successful and growing company...

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    • 15/10/2019
    • £8.50/ hour
    • 8000 GBP
    • Home based Home based Home based Home based
    • Customer Service Executive (15-20 hours)
      £8.50/ hour
      Home based

      We are working exclusively, for our new client, who are looking for 2 Customer Service Executives. The role will be working from home, so you will not need to worry about travel or any parking/ travel costs.  Plus, you will be working regular hours.

      The company is in the hospitality industry and you will be helping guests, hosts and contractors with their enquiries about the booking they would like to make.  Ensuring their requests are dealt with throughout their stay.  The requests for information will mainly be through online chat and email.

      Your role will be for 15 – 20 hours/ week, working between the hours of 9.00am – 7.00pm, but you could start at 3.00pm. There is also the opportunity to work weekends, and for this your hourly rate will be x 1.5.

      You will need to have your own laptop/ pc and good internet connection.  Before you go “live” and start helping people, you will receive full training on the systems that you will be working on, in person.

      This is a great opportunity for people that are wanting to work part time, knowing that you have a regular income with an exciting, growing company.

      If you’re interested and want to know more, please get in touch with Lisa. Alternatively take a look at the other jobs she’s working on or connect with Lisa on LinkedIn to keep up to date with new roles she’s working on.

    • %%title%% %%page%% %%sep%% %%sitename%% Recruitment
    • Sarah West Recruitment
    • Part Time
    • 24/03/2021
    • Customer Service
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    Customer Service Executives (VR/3391)

    • Posted 1 month ago
    • SpecialismCustomer Service
    • LocationHome based
    • Salary£8.50/ hour

    Customer Service Executive (15-20 hours) £8.50/ hour Home based We are working exclusively, for our new client, who are looking...

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    • 14/10/2019
    • £18k - £22k
    • 18000 GBP
    • Exeter (outskirts) Exeter (outskirts) Exeter (outskirts) Exeter (outskirts)
    • Customer Service Analyst
      South Devon
      £18,000 – £22,000

      This is a brand-new role within a fast-paced and growing technology company who are looking for someone to join their team, to help improve the customer’s experience. You’ll do this by looking at information from two teams – Customer Service and Data Analysis – and make suggestions of where changes can be made.

      You’ll do this by identifying trends. Is there a problem with the product that the data team keep finding? Is there something within Customer Service, that’s proving to be a sticking point, that means the team aren’t achieving certain SLA’s? Once you’ve identified where there might be a problem, you’ll work with the Account Management team to explain the potential issue(s) and work together to put improvements in place.

      As well as coming up with suggested improvements for the customers, you might also find that there are changes needed internally, to the way the information is recorded in the first place. For example, the same problem may be recorded in a different way by different Customer Service Advisors and therefore some standardisation would make the whole process of analysing the information, much easier.

      The role sits in the customer service team and you’ll be someone who feels comfortable explaining the information you’ve analysed the reports that you’ve compiled.

      In a nutshell, your role as Customer Service Analyst will include:

      • Extracting data from the CRM and other internal systems, to analyse and report on
      • Producing reports from the data that are in easy to understand
      • Reviewing how the data is recorded
      • Making recommendations to improve the customer experience
      • Be the link between the customer service and account managers
      • Identifying how well KPI’s and SLA’s are being achieved

      What are we looking for in a Customer Service Analyst?

      • Strong analytical skills
      • Good communication skills
      • A problem solver and being proactive
      • Ability to multi task and prioritise
      • Strong Excel skills – however training will be given for the right person

      This role would suit someone with a strong customer service background who can demonstrate strong analytical skills but has not had to use these skills in previous roles.

      The company have a great working environment and have so much to offer, in terms of benefits as well as opportunities and development for you!

      If you’re interested and want to know more, please get in touch with Sky. Alternatively take a look at the other IT and Technical jobs she’s working on or connect with Sky on LinkedIn to keep up to date with new roles she’s working on.

    • %%title%% %%page%% %%sep%% %%sitename%% Recruitment Exeter
    • Sarah West Recruitment
    • Full Time
    • 14/10/2020
    • Customer Service,Customer Service,Customer Service
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    Customer Service Analyst (VR/3386)

    • Posted 1 month ago
    • SpecialismCustomer Service, General Office, IT and Technical
    • LocationExeter (outskirts)
    • Salary£18k - £22k

    Customer Service Analyst South Devon £18,000 - £22,000 This is a brand-new role within a fast-paced and growing technology company...

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    • 20/09/2019
    • Up to £25k DOE + bonus!
    • 25000 GBP
    • Exeter Exeter Exeter Exeter
    • Technical Sales Estimator
      Exeter
      £20k – £25k + bonus!

      Our client is looking for someone who is passionate for who they work for and the great products that you will have to offer your customers. As the Technical Sales Estimator, you’ll be the first point of contact. Customers may call you to discuss what their plan is.  This might be by email, face to face or picking up on enquiries that come through by email, social media or the website. Whichever way it is, you will be helping them, talking them through the options and understand what their needs are.

      You will be working in a team, and working on multiple projects at any one time.  Therefore your 1st class skills in organising your own workload and that of others will come to the forefront.

      Although this is a predominantly office-based role, there will be times when you’ll need to go on customer visits.

      Once you’ve confirmed the customer’s requirements, you’ll pull together the supporting quotation and work closely with them to refine and change it as necessary. This is when you will be in your element with your attention to detail, checking and re-checking the all of the elements of the quote are correct.

      As the Technical Sales Estimator you will be given full training on the system.

      This organisation is looking for someone with takes pride in the service that they give customers, learns about the products thoroughly, has great attention to detail and is happy to have a sales element in their role, but in a consultative way.

      Working in the following industries would be of particular interest to our client – housing, construction, development, kitchen designers, architect technician – but certainly not limited to these!

      If you’re interested and want to know more, please get in touch with Robyn. Alternatively take a look at the other Sales jobs we’re working on or connect with Robyn on LinkedIn to keep up to date with new roles she’s working on.

    • %%title%% %%page%% %%sep%% %%sitename%% Recruitment
    • Sarah West Recruitment
    • Full Time
    • 20/09/2020
    • Customer Service,Customer Service,Customer Service
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    Technical Sales Estimator (VR/3367)

    • Posted 2 months ago
    • SpecialismCustomer Service, IT and Technical, Sales
    • LocationExeter
    • SalaryUp to £25k DOE + bonus!

    Technical Sales Estimator Exeter £20k - £25k + bonus! Our client is looking for someone who is passionate for who...

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