Customer Service Advisor – Existing Members Exeter Up to £20,000 + bonus
If you’d like to join a successful, growing team based in Exeter and love nothing more than helping people and providing outstanding customer service then this role could be a great fit for you!
As a Customer Service Advisor your role is to provide support and help to the company’s existing members. After thorough training, you will have a broad knowledge of the company’s range of products and will be fully equipped to answer a wide variety of questions over the phone. You’ll be motivated to provide first-class service during each phone call and will use the CRM system to log and track customer communication. You will be happy working towards company goals and targets, and will enjoy working as part of a team who are all motivated to achieve.
What skills will you have?
Excellent communication skills
Friendly and professional telephone manner
Data entry experience
Previous experience of working in a customer service environment
Someone who is willing to learn
You’ll love being part of a team
35 hour working week
Competitive salary with a company bonus (on target 8%)
24 days holiday plus bank holidays and an extra day off on your birthday!
Generous pension scheme
There are also opportunities to progress within the company as they continue to grow.
Customer Service Representative – German speaking Exeter £competitive
As a Customer Service Representative within the sizeable export team, you’ll be joining a well established, successful and growing company based in Exeter who are passionate about delivering fantastic service to their customers. The focus of this role is to make sure this company’s German speaking customers are dealt with in a professional and friendly way.
What you’ll be doing day to day:
Taking and making calls to German speaking customers
Processing incoming orders, making sure that all the details are correct and order confirmations are sent to customers
Responding to any customer issues, queries, complaints and making a record of these on the company’s CRM system
Taking credit card payments from customers
Various administrative tasks that’ll support the wider team.
We’re looking for someone:
Who can write and speak English and German fluently. Any additional language(s) would be an added bonus but not essential
Is a great communicator – especially over the phone
Who loves being part of a team
Who likes to get things right first time – particularly when entering information to the system
Enthusiastic and confident who likes to improve and wants to progress
With proven customer service / order processing experience
In return there’s a competitive salary on offer, other benefits including a pension scheme, staff discount, death in service cover and more. The company also offers full training and career progression as they continue to grow.
If you are interested please get in touch with Sky for more information!
Do you have fluent language skills that you’re keen to use? Do you consider yourself to be analytical, have a passion for the latest technology and enjoy working in a challenging and fast-paced environment? If you’re fluent in one of the following languages – we’d love to hear from you!
As a Call Quality Analyst, it’ll be your job to listen and analyse the quality of other company’s call centre conversations. As you’re listening to the call, you’ll be making notes and checking the quality against the criteria provided by the client. For example, is the person calling in being addressed in the right way? If it’s a customer query – is the right information being given to them? Are the correct procedures being followed and advice being given?
As well as checking calls, you’ll also be looking at the quality of email conversations from the call centre.
You’ll pull together feedback for the client and if you identify any improvements that can be made, it’ll be your job to make recommendations so they can improve their customer service.
The company has a great, warm and friendly working environment with social activities and opportunities for you to progress within the team, and the company on a wider scale. You will receive full and regular training and have the full support of your manager, HR and of course your team!
We’re looking for someone:
With a very high level of English, written, spoken and listening
Who is fluent in one of the above languages
Who has great IT/computer skills
With an interest in technology would be a plus
Having call centre experience is a bonus but not essential
This role is Monday – Friday, with the working hours of 9.00am – 5.30pm.
If you are interested in finding our more about this exciting opportunity give Sky a call!
Business Development Executive – fluent German speaker £19k-£24k base (depending on experience) + Profit Related Pay Scheme Tavistock – flexible hours available
Our client is a fast growing international business based in Tavistock who work with a wide range of hugely successful organisations. Due to their continued growth – they’re looking for a German speaking Business Development Executive to join their fabulous team!
What will you be doing?
You’ll be creating and developing new business relationships and opportunities on behalf a client, over the phone. You’ll be talking to key decision makers about the products and service that your client provides to ultimately get a sale negotiated and agreed.
You’ll be someone who can come up with imaginative ideas for sales campaigns – that you’ll be happy to evolve and adapt as your experience grows.
You’ll get in depth training on the company you’ll be talking about, plus their products and services. The main thing for this role is that you must be a fluent German speaker.
Person-wise you’ll someone who comes across well and is good at starting and developing business relationships over the phone. You’ll be professional, able to adapt to talking to all different kinds of people and someone who likes to get that sale agreed!
The company’s open-minded when it comes to the hours of work. Full time would be awesome but if you’d prefer part time – there’s flexibility on offer too!
We’d love to hear from grads, people with previous customer service or sales experience and those who are intrigued to know more as full training will be given!
Customer Service Advisor – New Business Exeter £18,000 – £20,000 + great package + bonus!!!
As a Customer Service Advisor you will be someone who is naturally confident on the phone and has the ability to deal with many and varied questions. You like to be busy at work and look forward to dealing with keeping up to date with policies, helping others, giving 1st class customer service and be a team player.
What experience is required for the role of Customer Service Advisor?
Previous customer service experience within a busy service centre environment
Great communications skills
Ability to keep up to date with legislative / policy changes
Previous medical insurance / financial services knowledge would be an advantage
Minimum of 4 GCSE’s or equivalent, including grade A*-C in English and Maths (essential).
Monday to Friday, 35 hour working week
Starting salary of £18k – £20k
Annual Company bonus scheme
24 days holiday plus bank holidays per annum
An extra day off for your birthday
Generous Company Pension Scheme
Private Medical Insurance, Income Protection Insurance & Death in Service cover