Customer Service Advisor – New Business
£18,000 – £20,000 + great package + bonus!!!
As a Customer Service Advisor you will be someone who is naturally confident on the phone and has the ability to deal with many and varied questions. You like to be busy at work and look forward to dealing with keeping up to date with policies, helping others, giving 1st class customer service and be a team player.
What experience is required for the role of Customer Service Advisor?
Previous customer service experience within a busy service centre environment
Great communications skills
Ability to keep up to date with legislative / policy changes
Previous medical insurance / financial services knowledge would be an advantage
Minimum of 4 GCSE’s or equivalent, including grade A*-C in English and Maths (essential).
Monday to Friday, 35 hour working week
Starting salary of £18k – £20k
Annual Company bonus scheme
24 days holiday plus bank holidays per annum
An extra day off for your birthday
Generous Company Pension Scheme
Private Medical Insurance, Income Protection Insurance & Death in Service cover
This is a newly created Customer Experience Manager job for an established organisation that continues to go from strength to strength! The company was established around 18 months ago and now has a team of 50. They’re a busy and buzzy bunch who are excited by the success they’re having and there’ll be progression opportunities as this continues!
As Customer Experience Manager, your role will focus on onboarding new clients from across the UK and making sure they’re getting the best possible results out of the service they’ve signed up for, which might include suggesting they consider additional services. The customers you’ll be dealing with tend to be from relatively small, independent and sometimes family run businesses.
It’s expected that you’ll onboard around 25 new clients each month and look after approximately 30 clients on an ongoing basis. You’ll do this largely over the phone however there’ll also be a small amount of face-to-face. This isn’t expected to be more than once a week and the clients you’ll be visiting will be based in the Devon area.
Experience-wise you’ll have at least couple of years of account management or customer service under your belt. Industry-wise, it would be an added bonus if you have some technical understanding however you’ll of course get full training as part of your induction.
As well as the basic salary, there’s also a bonus on offer – currently up to £3k a year – for any additional services you sell. The company offer 25 days holiday and a pension scheme. They’re in a great location and it’s a modern office, including a ‘social space’ with Xbox, etc. They also go out for regular team socials!
If you’d like to know more, get in touch with Robyn!
As a Support Advisor, you’ll be joining a highly successful and growing company to support their customers with any issues or questions they may have. This role would be perfect for someone who is technically minded, loves helping people and has a strong background in Customer Service. You’ll be joining a friendly team who are forward thinking and passionate about what they do!
Your key skills as a Support Advisor will include:
Being naturally confident on the phone, with good listening skills and compassion
An interest in tech/IT would be highly beneficial
Excellent communication skills – written and verbal
Able to handle a variety of queries in a fast paced environment
Troubleshooting and problem-solving skills
Patience, resilience and a flexible approach
Someone who thrives in a team environment
A good standard of IT skills
A keen eye for detail
Your role on a day-to-day basis will involve:
Responding to customers and resolving their support queries through a variety of channels including telephone, emails and online chat
There will be an element of training customers in need some support over the phone
Getting involved with some project work as required
Assisting other members of the team with development, testing and bug fixes
Providing internal support and administering client management systems
Covering the helpdesk out of hours (see below)
The hours for this role are Monday to Friday, 08:30 – 18:00. There is an out of hours rota in place to cover the helpdesk during the weekend and Bank Holidays, however you can do this remotely and is generally around 1.5 hours work a day.