• 17/01/2019
    • Up to £20k + bonus
    • 20000 GBP
    • Exeter Exeter Exeter Exeter
    • Customer Service Advisor – Existing Members
      Exeter
      Up to £20,000 + bonus 

      If you’d like to join a successful, growing team based in Exeter and love nothing more than helping people and providing outstanding customer service then this role could be a great fit for you!

      As a Customer Service Advisor your role is to provide support and help to the company’s existing members. After thorough training, you will have a broad knowledge of the company’s range of products and will be fully equipped to answer a wide variety of questions over the phone. You’ll be motivated to provide first-class service during each phone call and will use the CRM system to log and track customer communication. You will be happy working towards company goals and targets, and will enjoy working as part of a team who are all motivated to achieve.

      What skills will you have?

      • Excellent communication skills
      • Friendly and professional telephone manner
      • IT literate
      • Data entry experience
      • Previous experience of working in a customer service environment
      • Someone who is willing to learn
      • You’ll love being part of a team

      The package

      • 35 hour working week
      • Competitive salary with a company bonus (on target 8%)
      • 24 days holiday plus bank holidays and an extra day off on your birthday!
      • Free parking
      • Generous pension scheme
      • Staff discount
      • And more!

      There are also opportunities to progress within the company as they continue to grow.

       

    • %%title%% %%page%% %%sep%% %%sitename%% Recruitment
    • Sarah West Recruitment
    • Full Time
    • 17/01/2020
    • Customer Service,Customer Service
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    Customer Service Advisor (VR/3081)

    • Posted 1 day ago
    • SpecialismCustomer Service, General Office
    • LocationExeter
    • SalaryUp to £20k + bonus

    Customer Service Advisor – Existing Members Exeter Up to £20,000 + bonus  If you’d like to join a successful, growing...

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    • 03/01/2019
    • £competitive + benefits
    • 0 GBP
    • Exeter Exeter Exeter Exeter
    • Customer Service Representative – German speaking
      Exeter
      £competitive

      As a Customer Service Representative within the sizeable export team, you’ll be joining a well established, successful and growing company based in Exeter who are passionate about delivering fantastic service to their customers.  The focus of this role is to make sure this company’s German speaking customers are dealt with in a professional and friendly way.

      What you’ll be doing day to day:

      • Taking and making calls to German speaking customers
      • Processing incoming orders, making sure that all the details are correct  and order confirmations are sent to customers
      • Responding to any customer issues, queries, complaints and making a record of these on the company’s  CRM system
      • Taking credit card payments from customers
      • Various administrative tasks that’ll support the wider team.

      We’re looking for someone:

      • Who can write and speak English and German fluently. Any additional language(s) would be an added bonus but not essential
      • Is a great communicator – especially over the phone
      • Who loves being part of a team
      • Who likes to get things right first time – particularly when entering information to the system
      • Enthusiastic and confident who likes to improve and wants to progress
      • With proven customer service / order processing experience

      In return there’s a competitive salary on offer, other benefits including a pension scheme, staff discount, death in service cover and more. The company also offers full training and career progression as they continue to grow.

      If you are interested please get in touch with Sky for more information!

       

    • Sarah West Recruitment
    • Full Time
    • 03/01/2020
    • Customer Service
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    Customer Service Representative – German speaking (VR/3067)

    • Posted 2 weeks ago
    • SpecialismCustomer Service
    • LocationExeter
    • Salary£competitive + benefits

    Customer Service Representative – German speaking Exeter £competitive As a Customer Service Representative within the sizeable export team, you’ll be...

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    • 02/01/2019
    • £18,122 - increases after probation
    • 18000 GBP
    • Exeter Exeter Exeter Exeter
    • Do you have fluent language skills that you’re keen to use?  Do you consider yourself to be analytical, have a passion for the latest technology and enjoy working in a challenging and fast-paced environment?  If you’re fluent in one of the following languages – we’d love to hear from you!

      • Japanese
      • Mandarin
      • Norwegian
      • Finnish
      • Turkish
      • Polish
      • Czech
      • German

      As a Call Quality Analyst, it’ll be your job to listen and analyse the quality of other company’s call centre conversations. As you’re listening to the call, you’ll be making notes and checking the quality against the criteria provided by the client. For example, is the person calling in being addressed in the right way? If it’s a customer query – is the right information being given to them? Are the correct procedures being followed and advice being given?

      As well as checking calls, you’ll also be looking at the quality of email conversations from the call centre.

      You’ll pull together feedback for the client and if you identify any improvements that can be made, it’ll be your job to make recommendations so they can improve their customer service.

      The company has a great, warm and friendly working environment with social activities and opportunities for you to progress within the team, and the company on a wider scale. You will receive full and regular training and have the full support of your manager, HR and of course your team!

      We’re looking for someone:

      • With a very high level of English, written, spoken and listening
      • Who is fluent in one of the above languages
      • Who has great IT/computer skills
      • With an interest in technology would be a plus
      • Having call centre experience is a bonus but not essential

      This role is Monday – Friday, with the working hours of 9.00am – 5.30pm.

      If you are interested in finding our more about this exciting opportunity give Sky a call!

    • %%title%% %%page%% %%sep%% %%sitename%% Recruitment
    • Sarah West Recruitment
    • Full Time
    • 02/01/2020
    • Customer Service,Customer Service
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    Bilingual Call Quality Analysts (VR/3066)

    • Posted 2 weeks ago
    • SpecialismCustomer Service, Graduate
    • LocationExeter
    • Salary£18,122 - increases after probation

    Do you have fluent language skills that you’re keen to use?  Do you consider yourself to be analytical, have a...

    Read more
    • 05/12/2018
    • VR/3046
    • 3046 GBP
    • Tavistock Tavistock Tavistock Tavistock
    • Business Development Executive – fluent German speaker
      £19k-£24k base (depending on experience) + Profit Related Pay Scheme
      Tavistock – flexible hours available

      Our client is a fast growing international business based in Tavistock who work with a wide range of hugely successful organisations. Due to their continued growth – they’re looking for a German speaking Business Development Executive to join their fabulous team!

      What will you be doing?

      You’ll be creating and developing new business relationships and opportunities on behalf a client, over the phone. You’ll be talking to key decision makers about the products and service that your client provides to ultimately get a sale negotiated and agreed.

      You’ll be someone who can come up with imaginative ideas for sales campaigns – that you’ll be happy to evolve and adapt as your experience grows.

      You’ll get in depth training on the company you’ll be talking about, plus their products and services. The main thing for this role is that you must be a fluent German speaker.

      Person-wise you’ll someone who comes across well and is good at starting and developing business relationships over the phone. You’ll be professional, able to adapt to talking to all different kinds of people and someone who likes to get that sale agreed!

      The company’s open-minded when it comes to the hours of work. Full time would be awesome but if you’d prefer part time – there’s flexibility on offer too!

      We’d love to hear from grads, people with previous customer service or sales experience and those who are intrigued to know more as full training will be given!

    • %%title%% %%page%% %%sep%% %%sitename%% Recruitment
    • Sarah West Recruitment
    • Full Time,Full Time
    • 05/12/2019
    • Customer Service,Customer Service,Customer Service
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    Business Development Executive (VR/3046)

    • Posted 1 month ago
    • SpecialismCustomer Service, Graduate, Sales
    • LocationTavistock
    • SalaryVR/3046

    Business Development Executive – fluent German speaker £19k-£24k base (depending on experience) + Profit Related Pay Scheme Tavistock – flexible...

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    • 29/11/2018
    • £18k - £20k + great package + bonus
    • 18000 GBP
    • Exeter Exeter Exeter Exeter
    • Customer Service Advisor – New Business
      Exeter
      £18,000 – £20,000 + great package + bonus!!!

      As a Customer Service Advisor you will be someone who is naturally confident on the phone and has the ability to deal with many and varied questions.  You like to be busy at work and look forward to dealing with keeping up to date with policies, helping others, giving 1st class customer service and be a team player.

      What experience is required for the role of Customer Service Advisor?

      • Previous customer service experience within a busy service centre environment
      • Great communications skills
      • Ability to keep up to date with legislative / policy changes
      • Previous medical insurance / financial services knowledge would be an advantage
      • Minimum of 4 GCSE’s or equivalent, including grade A*-C in English and Maths (essential).

      The Package!

      • Monday to Friday, 35 hour working week
      • Starting salary of £18k – £20k
      • Annual Company bonus scheme
      • 24 days holiday plus bank holidays per annum
      • An extra day off for your birthday
      • Generous Company Pension Scheme
      • Private Medical Insurance, Income Protection Insurance & Death in Service cover
      • Salary sacrifice schemes – Cycle to Work, Payroll Giving & Childcare Vouchers
      • Employee reward scheme
      • Employee Assistance Programme
      • On-site cycle racks and changing rooms
      • Free on-site car parking.

       

    • %%title%% %%page%% %%sep%% %%sitename%% Recruitment
    • Sarah West Recruitment
    • Full Time
    • 29/11/2019
    • Customer Service
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    Customer Service Advisor – New Business (VR/3023)

    • Posted 2 months ago
    • SpecialismCustomer Service
    • LocationExeter
    • Salary£18k - £20k + great package + bonus

    Customer Service Advisor - New Business Exeter £18,000 - £20,000 + great package + bonus!!! As a Customer Service Advisor...

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    • 05/11/2018
    • £competitive
    • 0 GBP
    • Exeter Exeter Exeter Exeter
    • Customer Service Advisor
      Exeter
      £competitive

      As Customer Service Advisor, you’ll be joining a successful and growing Exeter based company who like nothing more than delivering a top notch service to their customers.

      This role is all about providing help and advice in a super professional and friendly way. You’ll get involved with

      • Customer calls
      • Answering questions from the sales team regarding customer information, supporting them by inputting orders etc.
      • Helping with any queries or questions from customers
      • Supporting the distribution of the products by liaising with the warehouse and delivery companies
      • Using the CRM system to make sure customer details and orders are correct
      • Using the CRM system to log and track customer communication

      You’ll also be happy to get involved with other activity to support the wider team.

      What skills will you have? 

      • First class communications skills – over the phone and face to face
      • You’ll love being part of a team
      • Data entry experience
      • Previous customer service / order processing experience
      • You’ll be able to show you’re willing to learn

      The package

      On top of a competitive salary, additional benefits include staff discount, childcare vouchers, death in service cover and more.

      There’s also the opportunity for progression as this company continues to grow.

    • %%title%% %%page%% %%sep%% %%sitename%% Recruitment
    • Sarah West Recruitment
    • Full Time
    • 05/11/2019
    • Customer Service
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    Customer Service Advisor (VR/3010)

    • Posted 2 months ago
    • SpecialismCustomer Service
    • LocationExeter
    • Salary£competitive

    Customer Service Advisor Exeter £competitive As Customer Service Advisor, you’ll be joining a successful and growing Exeter based company who...

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