• 22/05/2019
    • Up to £20k + bonus
    • 20000 GBP
    • Exeter Exeter Exeter Exeter
    • Customer Service Advisor
      Exeter
      Up to £20,000 + bonus

      If you’d like to join an award-winning team based in Exeter and love nothing more than helping people and providing outstanding customer service then this role could be perfect for you!

      As a Customer Service Advisor your role is to provide support and assistance to the company’s existing members. After thorough training, you will have a broad knowledge of the company’s range of products and will be fully equipped to answer a wide variety of questions over the phone.

      You’ll be motivated to provide first-class service during each phone call and will use the CRM system to log and track customer communication. You will be happy working towards company goals and targets, and will enjoy working as part of a friendly team who are all mutually motivated to achieve.

      What skills will you have?

      • Previous experience of working in a customer service environment
      • A background in Financial Services is highly desirable
      • Excellent communication skills and a friendly and professional telephone manner
      • IT literate
      • Data entry experience would be beneficial
      • Someone who is willing to learn
      • You’ll love being part of a team

      The package

      • 35 hour working week
      • Competitive salary with a company bonus (on target 8%)
      • 24 days holiday plus bank holidays and an extra day off on your birthday!
      • Up to 2 volunteer days
      • Generous pension scheme
      • Staff discount
      • And more!
    • %%title%% %%page%% %%sep%% %%sitename%% Recruitment
    • Sarah West Recruitment
    • Full Time
    • 22/05/2020
    • Customer Service
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    Customer Service Advisor (VR/3212)

    • Posted 19 hours ago
    • SpecialismCustomer Service
    • LocationExeter
    • SalaryUp to £20k + bonus

    Customer Service Advisor Exeter Up to £20,000 + bonus If you’d like to join an award-winning team based in Exeter...

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    • 07/05/2019
    • c£23k + fantastic benefits package
    • 23000 GBP
    • Exmouth Exmouth Exmouth Exmouth
    • Customer Support Consultant
      Exmouth
      Circa £23k + fantastic benefits package

      Our client is a software company based in Exmouth who are looking to find a Customer Support Consultant to join their Support team as they continue to grow. Your role will be to provide support and technical assistance to customers with queries about their products.

      They pride themselves on their exceptional customer service, so the most important thing is that you’ll be someone who has a clear focus on resolving customer enquiries and is willing to go the extra mile!

      What will my role as Customer Support Consultant involve?

      • Responding to enquiries from customers via phone, email or webchat regarding various technical issues
      • Concisely and accurately recording enquiry information including the problem description, resolution, user reaction and follow up action
      • Identifying causes and solving problems for customers in a timely manner
      • Maintaining up to date product knowledge and participating in ongoing training
      • Actively contributing in meetings and discussions

      Skills/experience that we are looking for?

      • Warm and friendly telephone manner and excellent communications skills, both verbal and written
      • Good IT skills and ability to pick up new software
      • Strong organisational skills and time management
      • Customer focus/people skills
      • Information gathering and problem-solving using technology
      • A good team player with the ability to work on own initiative
      • Forward thinking and innovative

      The company will provide full training and support, as well as an excellent benefits package including private healthcare, employee discount, pension scheme, gym subsidy, a generous holiday allowance and much more!

    • %%title%% %%page%% %%sep%% %%sitename%% Recruitment
    • Sarah West Recruitment
    • Full Time
    • 07/05/2020
    • Customer Service,Customer Service
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    Customer Support Consultant (VR/3203)

    • Posted 2 weeks ago
    • SpecialismCustomer Service, IT and Technical
    • LocationExmouth
    • Salaryc£23k + fantastic benefits package

    Customer Support Consultant Exmouth Circa £23k + fantastic benefits package Our client is a software company based in Exmouth who...

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    • 30/04/2019
    • £18k
    • 18000 GBP
    • Exeter Exeter Exeter Exeter
    • Purchasing Administrator
      Exeter
      £18,000

      Do you enjoy a mix of customer contact, have a great eye for detail, a whizz with Excel and like to get involved?  Sound like your kind of job, then read on…

      The role of Purchasing Administrator, will see you as the link between customers and internal departments.  The company has a vast number of lines and it is vital that the information that is held on the database is correct and up to date.  To ensure this, you will be contacting suppliers, producing reports and many any amendments.

      The role of Purchasing Administrator will include: 

      • Ensure all details about products are entered correctly
      • Respond to all origin and parts enquiries efficiently
      • Provide administrative project support
      • Dealing with quotes and samples and co-ordination of the shipment of samples
      • Assist buyers’ cost saving initiatives by supporting administrative tasks
      • Manage and update systems prices and other reasons for supplier invoice discrepancies
      • Keep supplier database up-to-date.

      Skills required:

      • Excel skills – V Look-up level
      • Good communicator
      • Organised
      • Manage own workload
      • Proactive
      • Hard working and driven.

      The company offers a great benefits package, as well as a friendly and supportive team environment.

    • %%title%% %%page%% %%sep%% %%sitename%% Recruitment
    • Sarah West Recruitment
    • Full Time
    • 30/04/2020
    • Customer Service,Customer Service
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    Purchasing Administrator (VR/3195)

    • Posted 3 weeks ago
    • SpecialismCustomer Service, General Office
    • LocationExeter
    • Salary£18k

    Purchasing Administrator Exeter £18,000 Do you enjoy a mix of customer contact, have a great eye for detail, a whizz...

    Read more
    • 04/04/2019
    • £competitive
    • 0 GBP
    • Exeter Exeter Exeter Exeter
    • Customer Service Administrator – French Speaking (7 month FTC)
      Exeter
      Salary – £competitive + package

      You will have dedicated accounts in France, as their Customer Service Administrator you will be responsible for dealing with enquiries and the processing of their orders. These enquiries may be made on the phone, by fax and / or email. The office is fast paced and you will be given your own accounts to look after and nurture the relationship.

      As your customers will be in France, you will spend nearly all of your day speaking French so therefore you need to be to mother-tongue standard, and have experience in business to business administration.

      Duties and responsibilities as Customer Service Administrator – French Speaking will include:

      • Processing orders in a timely and accurate manner
      • Take ownership of sales orders and customer enquiries
      • Deal with issues that arise and keep the customer informed throughout to resolution
      • Monitor deliveries as deal with any back orders
      • Develop and promote positive customer relationships
      • Liaise with, manage and nurture a successful relationship.

      What is the company looking for?

      The successful candidate, for the role of Customer Service Administrator, will be fluent in written and spoken English, as well as French, to a mother-tongue standard. You will have previously worked in an office based Customer Service role and understand that deadlines need to be met.

      Further requirements:

      • Keen eye to detail
      • Excellent written and spoken communication skills
      • Proficient knowledge of Microsoft Office (Excel, Outlook, Word)
      • Ability to quickly learn and adapt to new systems
      • Work on your own initiative
      • Be a team player

      Desirable skills/experience

      • Proven experience in a B2B Customer Service environment
      • SAP/ERP Systems experience.
    • Customer Service Administrator - French speaking - Sarah West
    • Sarah West Recruitment
    • Contract,Contract,Contract
    • 06/12/2019
    • Customer Service
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    Customer Service Administrator French Speaking (7 month FTC) VR/3177

    • Posted 2 months ago
    • SpecialismCustomer Service
    • LocationExeter
    • Salary£competitive

    Customer Service Administrator - French Speaking (7 month FTC) Exeter Salary - £competitive + package You will have dedicated accounts...

    Read more
    • 01/04/2019
    • Up to £20k DOE
    • 20000 GBP
    • Exeter Exeter Exeter Exeter
    • Support Advisor
      Exeter
      Up to £20k DOE

      As a Support Advisor, you’ll be joining a highly successful and growing company to support their customers with any issues or questions they may have. This role would be perfect for someone who is technically minded, loves helping people and has a strong background in Customer Service. You’ll be joining a friendly team who are forward thinking and passionate about what they do!

      Your key skills as a Support Advisor will include:

      • Being naturally confident on the phone, with good listening skills and compassion
      • An interest in tech/IT would be highly beneficial
      • Excellent communication skills – written and verbal
      • Able to handle a variety of queries in a fast paced environment
      • Troubleshooting and problem-solving skills
      • Patience, resilience and a flexible approach
      • Someone who thrives in a team environment
      • A good standard of IT skills
      • A keen eye for detail

      Your role on a day-to-day basis will involve:

      • Responding to customers and resolving their support queries through a variety of channels including telephone, emails and online chat
      • There will be an element of training customers in need some support over the phone
      • Getting involved with some project work as required
      • Assisting other members of the team with development, testing and bug fixes
      • Providing internal support and administering client management systems
      • Call listening
      • Covering the helpdesk out of hours (see below)

      The hours for this role are Monday to Friday, 08:30 – 18:00. There is an out of hours rota in place to cover the helpdesk during the weekend and Bank Holidays, however you can do this remotely and is generally around 1.5 hours work a day.

    • %%title%% %%page%% %%sep%% %%sitename%% Recruitment
    • Sarah West Recruitment
    • Full Time
    • 01/04/2020
    • Customer Service
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    Support Advisor (VR/3160)

    • Posted 2 months ago
    • SpecialismCustomer Service
    • LocationExeter
    • SalaryUp to £20k DOE

    Support Advisor Exeter Up to £20k DOE As a Support Advisor, you’ll be joining a highly successful and growing company...

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    • 01/04/2019
    • Up to £28k
    • 28000 GBP
    • Exeter Exeter Exeter Exeter
    • Systems Desk Engineer
      Exeter
      Up to £28k

      Are you passionate about providing excellent technical support? Do you enjoy a varied and fast-paced working environment? Our client based in Exeter are looking for a new member with bags of experience to join their growing team as a Service Desk Engineer.

      You’ll be remotely supporting the company’s customers, as well as their own team, and you’ll also help on site as required. Reporting to the Managed Services Director, you’ll be logging calls and providing support in a number of ways – for example over the phone and by email. You’ll resolve the issues where possible and escalate if required. As someone with great communication skills, you’ll be all about delivering a first-class service!

      As well as providing helpdesk support, you’ll also get involved with project work too. This could include implementing IT solutions, doing upgrades or replacing hardware.You’ll be someone who’s keen to develop their understanding of the latest technologies and solutions too.

      Your skills and experience:

      • Someone from a managed services background would be ideal
      • Confident with Windows operating systems
      • Project implementation experience
      • Previous experience of working with software and hardware suppliers
      • Network troubleshooting tools
      • Knowledge of client/server technology
      • Networks including routers and switches, TCP/IP, MS Exchange, Active Directory, Antivirus software and Backup Solutions

      As part of this role will see you out and about, you’ll need to be able to drive and have your own car – although there are company pool cars available.

      In return the company offer support to obtain qualifications if desired and there is potential for progression if that’s something you’re looking for. They also offer a pension scheme, private healthcare cover and a mobile phone and gym contribution scheme.

      If you’d like to know more, get in touch!

       

    • %%title%% %%page%% %%sep%% %%sitename%% Recruitment
    • Sarah West Recruitment
    • Full Time
    • 01/04/2020
    • Customer Service,Customer Service
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    Systems Desk Engineer (VR/3172)

    • Posted 2 months ago
    • SpecialismCustomer Service, IT and Technical
    • LocationExeter
    • SalaryUp to £28k

    Systems Desk Engineer Exeter Up to £28k Are you passionate about providing excellent technical support? Do you enjoy a varied...

    Read more
    • 18/03/2019
    • c£18,800
    • 18000 GBP
    • Plymouth Plymouth Plymouth Plymouth
    • Parts Assistant
      Plymouth
      c £18,800

      My client, who have a number of branches are looking for an Parts Assistant to help with the superb aftersales service that they provide to their long and well established customers. You will be comfortable in a customer facing role, with the ability to identify parts, provide specialist advice over the counter/telephone and support the Service Team with their day to day requirements.

      The Parts Department provides an essential service throughout the Aftersales cycle and my client is looking for a team player who will actively engage in developing the department’s success. Their aim is to build on our reputation of delivering an extremely knowledgeable and reliable service to meet all our customer needs.

      Your role as Parts Assistant will include:

      • Provide an outstanding service to our customers over the counter/telephone
      • Ensure parts are efficiently distributed to the Service Technicians as required
      • Support the Aftersales department with general administrative duties
      • Maintain stock levels within the stores
      • Order specialist parts as required
      • Carry out inventory checks to ensure all parts delivered are correct and received in
      • Engage in the promotion of all products and parts.

      Skills / experience required for the of Parts Assistant:

      • Ability to identify common motor vehicle parts, with the passion to learn about specialist items
      • Excellent communication skills with the confidence to build long lasting customer relations
      • A good level of numeracy, literacy and ICT skills
      • An accurate and organised approach to ensure efficiency during busy periods.

      Your working hours are 8.00am – 5.00pm , Monday – Friday and alternate Saturday mornings of 8.00am – 12.30pm.

    • %%title%% %%page%% %%sep%% %%sitename%% Recruitment
    • Sarah West Recruitment
    • Full Time
    • 18/01/2020
    • Customer Service,Customer Service
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    Parts Assistant (VR/3152)

    • Posted 2 months ago
    • SpecialismCustomer Service, IT and Technical
    • LocationPlymouth
    • Salaryc£18,800

    Parts Assistant Plymouth c £18,800 My client, who have a number of branches are looking for an Parts Assistant to...

    Read more
    • 15/03/2019
    • £26,000
    • 26000 GBP
    • Illminster Illminster Illminster Illminster
    • After Sales/ Parts Supervisor
      Ilminster
      £26,000

      My client is a well established company who pride themselves on the business that they have built up and the trust and great relationships they have with their customers.  They continue to grow and are looking for an experienced After Sales / Parts Supervisor to join them.  As such, you will want to be someone that takes pride in their work, being there to help others.  In return, there is opportunity for this role of After Sales/ Parts Supervisor to develop.

      The role is a mix of customer facing and on phone, seeing you identify parts and provide specialist advice. You will provide effective leadership to the Service Team through efficient planning, identifying training needs and ensuring a safe working environment. You will also be responsible for the timely billing of jobs and submitting warranty information to the Workshop Administrator.

      The role of After Sales/ Parts Supervisor will include:

      • Ensure a consistent, high standard of service is delivered by the Service Team
      • Provide specialist Service and Parts advice to customers over the counter/telephone
      • Build new relationships with customers to increase department growth
      • General administrative duties to include management of the workshop diary, billing and supplying accurate warranty information to the Workshop Administrator
      • Maintain a high level of H&S within the workshop and associated areas
      • Deliver regular toolbox talks to raise H&S awareness
      • Manage your department’s fleet vehicles
      • Arrange appropriate training for the Service Technicians to ensure our compliance with current legislation
      • Ensure parts are efficiently distributed to the Service Technicians as required
      • Maintain stock levels within the stores
      • Order specialist parts as required
      • Carry out inventory checks to ensure all parts delivered are correct and received in
      • Assist in the shop when required
      • Engage in the promotion of all MST products and services.

      Skills/ experience required for the role of After Sales/ Parts Supervisor:

      • Strong leadership skills with direct or transferable industry experience
      • Ability to identify common motor vehicle faults and parts, with the passion to learn about specialist machinery
      • Excellent communication skills with the confidence to build long lasting customer relations
      • A good level of numeracy, literacy and ICT skills
      • An accurate and organised approach to ensure efficiency during busy periods
      • A full, clean driving licence is essential
      • Must be adaptable and available to work 8am – 12:30pm Saturdays, as part of a rota system.
    • %%title%% %%page%% %%sep%% %%sitename%% Recruitment
    • Sarah West Recruitment
    • Full Time
    • 15/03/2020
    • Customer Service
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    After Sales/Parts Supervisor (VR/3149)

    • Posted 2 months ago
    • SpecialismCustomer Service
    • LocationIllminster
    • Salary£26,000

    After Sales/ Parts Supervisor Ilminster £26,000 My client is a well established company who pride themselves on the business that...

    Read more
    • 15/03/2019
    • Up to £19k
    • 19000 GBP
    • Tiverton Tiverton Tiverton Tiverton
    • Workshop Administrator (Mat Cover)
      Tiverton
      £18,000 – £19,000

      My client, who are a leader and well established company in their industry and looking for a Workshop Administrator. The customer is the focus of the company as well as ensuring they have a great team environment.  You will be someone that thrives on communication and giving wonderful customer service and courteous to both your colleagues and existing as well as new customers. In essence, if you don’t know the answer you’ll go and find it and get back in a timely manner, all with a smile and get job satisfaction that you have helped.

      The role of Workshop Administrator is on a full time basis (15 month fixed term contract) with the potential for permanent employment, with a start date of beginning of May.

      Are you someone who has 1st class organisational skills and thrives in a very busy, priority changing workshop environment. You will ideally have Motor Vehicle Service Administration experience but more importantly the desire to learn about the industry, with the ability to build a rapport with Technicians and customers alike.

      With the support of an external IT Company, you will provide basic IT support as issues arise with the Company’s IT system or devices.

      Your role as Workshop Administrator will include:

      • Check and input all Technician’s time sheets and communicate on-call information with Payroll within a timely manner
      • Check and input information from job documents (job cards)
      • Input and update new job, new customer and new machine information
      • Record and update customer and machine details onto spreadsheet
      • Update monthly sales reports
      • Register new machinery for Warranty online, submit claims and process invoices
      • Answer incoming calls and make necessary arrangements with customers/suppliers and licencing/training providers
      • Arrange training for the Technicians as directed by the Workshop Manager
      • Record MOT due dates and ensure all MOTs are booked and carried out within a timely manner
      • Check all drivers’ licences are current and valid upon induction of new staff
      • Co-ordinate the vehicle tracking system for all company vehicles
      • Download Tacho Cards and Tacho machines
      • Ensure weekly vehicle checks are carried out for all the company vehicles
      • Organise vehicle hire and arrangement as required
      • Update and monitor the cost of vehicle repair
      • Arrange vehicle related training/tests for employees, as instructed by the Transport Manager.

      You do not have to be a tech wizard, but you will be willing to help set up of new PCs, phones and iPads and being the contact between the company and the external IT consultants.

      Skills / experience we are looking for in a Workshop Administrator:

      • Proactive
      • Enjoys a fast paced environment
      • Eye for detail
      • Accurate typing skills
      • Great communication skills
      • Basic IT support knowledge
      • Previous experience in transport/ motor industry is preferable, but certainly not essential.
    • %%title%% %%page%% %%sep%% %%sitename%% Recruitment
    • Sarah West Recruitment
    • Contract,Contract,Contract
    • 15/03/2020
    • Customer Service,Customer Service
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    Workshop Administrator (VR/3145)

    • Posted 2 months ago
    • SpecialismCustomer Service, General Office
    • LocationTiverton
    • SalaryUp to £19k

    Workshop Administrator (Mat Cover) Tiverton £18,000 - £19,000 My client, who are a leader and well established company in their...

    Read more
    • 11/01/2019
    • £22k - £25k
    • 22000 GBP
    • Exeter Exeter Exeter Exeter
    • Parts Specialist
      Exeter
      £22,000 – £25,000

      Our client is looking for a new team member to join their supportive team, as a Customer Support Specialist.  You will be someone who has a background in parts, engineering or agriculture.  If you have worked on a Trade Parts/ Dealership Service Desk this would be a great match.

      You will be someone that enjoys customer contact provide technical support advise and expertise, noticing opportunities to upsell as well as interaction with all depts in the company.  An example of this is helping the marketing dept with your knowledge about what promotions will work at what time year.

      The contact you have with customers will be mainly on the phone and email, but you will do webchat and perhaps meet your customers at trade events and shows.  The hours are on a rota basis to cover: 8.00am – 4.15pm, 8.30am – 4.45pm or 9.45am – 6.00pm. 

      Your role as Parts Specialist will include:

      • Answering incoming calls, fax, email and webchat
      • Process sales orders and direct ship orders
      • Offer technical advice and up sell
      • Basic invoicing
      • Create awareness for current special offers
      • Assist with building promotions
      • Assist with pricing.

      Experience / skills required:

      • Agricultural machinery/ engineering / parts
      • Excellent communication skills
      • Working knowledge of SKU’s/ stock codes
      • Business acumen
      • Customer focused.

      The company have a great bens package and working environment, where you will be fully supported and trained on their in-house IT packages.

       

    • %%title%% %%page%% %%sep%% %%sitename%% Recruitment
    • Sarah West Recruitment
    • Full Time
    • 11/05/2020
    • Customer Service
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    Parts Specialist (VR/3105)

    • Posted 4 months ago
    • SpecialismCustomer Service
    • LocationExeter
    • Salary£22k - £25k

    Parts Specialist Exeter £22,000 - £25,000 Our client is looking for a new team member to join their supportive team,...

    Read more