2nd Line Tech Support Exeter £18,000 – £20,000 + company incentive scheme
Our client who is based on the outskirts of Exeter is looking for 2nd Line Tech Support advisors to join their growing team.
You will be providing 2nd line support across multiple sites and users across the UK & Europe. You will be responsible for resolving all service and user requests end to end, with a focus on the companies EPOS systems (Hardware and Software) and other payment systems. You will ensure all issues are resolved to the customer’s satisfaction and expectation.
The role is primarily office based with very occasional site visits.
What skills are required for the role of 2nd Line Tech Support?
At least 1 years 1st/2nd line helpdesk support experience
Remote support experience
Experience of supporting EPOS systems, Operating systems and hardware (laptops, printers computers, smartphones)
Outstanding communication skills, with a professional telephone manner
Works well under pressure in a busy environment It will be highly beneficial if you came from a retail or FMCG industry back ground.
You will receive full training in the company’s bespoke systems, but it is essential that you are used to supporting Windows operating system. Your hours will be on a shift rota basis that is organised weeks in advance! The shifts are: 7.00am – 3.00pm, 9.00am – 5.00pm and 1.00pm – 9.00pm. Due to the location, it is also an advantage to have your own transport.
There is a great benefits package that includes pension, company incentive, 25 days holiday + bank holidays, overtime (up to double time!). You will need to work 1 or 2 days at the weekend, but you can choose whether you have a day off in the week, or get paid 1.5 your normal pay!
My client is a well established company who pride themselves on the business that they have built up and the trust and great relationships they have with their customers. They continue to grow and are looking for an experienced After Sales / Parts Supervisor to join them. As such, you will want to be someone that takes pride in their work, being there to help others. In return, there is opportunity for this role of After Sales/ Parts Supervisor to develop.
The role is a mix of customer facing and on phone, seeing you identify parts and provide specialist advice. You will provide effective leadership to the Service Team through efficient planning, identifying training needs and ensuring a safe working environment. You will also be responsible for the timely billing of jobs and submitting warranty information to the Workshop Administrator.
The role of After Sales/ Parts Supervisor will include:
Ensure a consistent, high standard of service is delivered by the Service Team
Provide specialist Service and Parts advice to customers over the counter/telephone
Build new relationships with customers to increase department growth
General administrative duties to include management of the workshop diary, billing and supplying accurate warranty information to the Workshop Administrator
Maintain a high level of H&S within the workshop and associated areas
Deliver regular toolbox talks to raise H&S awareness
Manage your department’s fleet vehicles
Arrange appropriate training for the Service Technicians to ensure our compliance with current legislation
Ensure parts are efficiently distributed to the Service Technicians as required
Maintain stock levels within the stores
Order specialist parts as required
Carry out inventory checks to ensure all parts delivered are correct and received in
Assist in the shop when required
Engage in the promotion of all MST products and services.
Skills/ experience required for the role of After Sales/ Parts Supervisor:
Strong leadership skills with direct or transferable industry experience
Ability to identify common motor vehicle faults and parts, with the passion to learn about specialist machinery
Excellent communication skills with the confidence to build long lasting customer relations
A good level of numeracy, literacy and ICT skills
An accurate and organised approach to ensure efficiency during busy periods
A full, clean driving licence is essential
Must be adaptable and available to work 8am – 12:30pm Saturdays, as part of a rota system.
Senior Recruitment Consultant – Temps/Industrial Exeter Up to £26k (DOE) + uncapped commission £40-50k +++
Our client is looking for an experienced Recruitment Consultant to come on board and play a big part in driving the business forward. The company is well established, small but with big plans for growth. The office is based in Exeter but the company has a national reach meaning your role will mainly be office based with the occasional local client visits.
The role as Senior Recruitment Consultant…
You will be busy! This will be your desk, meaning you will be in charge of growing and developing it to the very best of your ability with both clients and candidates. You will be hunting for new business, building a solid pipeline and developing your relationships with both client and candidate. The company does already have a solid pipeline of current and previous clients so you will also start to build trusted relationships with them. As you build the desk, the department will grow around you so the opportunity for progression is very achievable.
We are looking for someone with a proven, successful background in recruitment, ideally within construction/industrial sector, but that’s not a necessity. You must be driven by targets and results, want to really own your workload and prove what you can do. Someone with a real drive and passion for recruitment, who really wants to make a difference a love what you do. This is an excellent opportunity for someone willing to take that next step in their career and develop their skills.
Competitive salary, great OTE and progression opportunity. If you want to know more get in touch with Robyn!
Up to £30k (Basic negotiable) High OTE up to £100k uncapped
New Business Sales Associate
£25,000 – £30,000 OTE Uncapped!!!
This is a new business orientate role and the earning potential is realistically very high – you will get a large percentage of the revenue you bring in. You will have the opportunity to work with companies in building and implementing their sales strategy and provide the required training. (You will be fully trained to undertake the training – the most important skill you need at this stage is a successful sales career and a very strong desire to succeed).
They are seeking an energetic, motivated and ambitious new business sales professional to join the existing dynamic team. Your role is to drive the sales of the business and training programmes.
Your key role will be to prospect for small to medium-sized businesses and conduct effective conversations to outline what differentiates you from your competitors and the benefits of the training and development services that you/the company can offer.
What will the role as New Business Sales Associate involve?
Qualifying and scheduling appointments
Questioning and listening
Selling and servicing
Bonding and rapport
What are we looking for in a Training and Business Development Exec?
Sense of humour
Ability to Multi-task with ease
Set and accomplish goals
Experience/ skills required:
Capable of selling high price programmes and building deep relationships with prospects and clients
Our client is looking for a new team member to join their supportive team, as a Customer Support Specialist. You will be someone who has a background in parts, engineering or agriculture. If you have worked on a Trade Parts/ Dealership Service Desk this would be a great match.
You will be someone that enjoys customer contact provide technical support advise and expertise, noticing opportunities to upsell as well as interaction with all depts in the company. An example of this is helping the marketing dept with your knowledge about what promotions will work at what time year.
The contact you have with customers will be mainly on the phone and email, but you will do webchat and perhaps meet your customers at trade events and shows. The hours are on a rota basis to cover: 8.00am – 4.15pm, 8.30am – 4.45pm or 9.45am – 6.00pm.
Your role as Parts Specialist will include:
Answering incoming calls, fax, email and webchat
Process sales orders and direct ship orders
Offer technical advice and up sell
Create awareness for current special offers
Assist with building promotions
Assist with pricing.
Experience / skills required:
Agricultural machinery/ engineering / parts
Excellent communication skills
Working knowledge of SKU’s/ stock codes
The company have a great bens package and working environment, where you will be fully supported and trained on their in-house IT packages.
£25k-30k (higher for the right candidate DOE) + uncapped commission £50k +++
South West - Field basedSouth West - Field basedSouth West - Field basedSouth West - Field based
IT Sales Specialist £25k-30k (Higher for the right candidate DOE) + uncapped commission £50k +++ South West – Field based
This is an excellent opportunity for a talented sales person with a solid background selling IT. We are looking for someone who genuinely has a passion for technology and has the ability to sell consultatively and find new opportunities. The role is field based and B2B focused, mainly selling into independent medium and large sized businesses and schools.
Within the role you will have the ability to mesh products together to provide a unique sales solution, cross selling products and offer a truly bespoke service for each client. Due to this you will need to be someone who can think on their feet, easily put proposals together and really listen to each client’s individual needs.
We are looking for someone who is driven by targets, focused and organised, self motivated to source new leads and confident in your ability to deliver. You must have excellent communication skills and an enthusiasm to succeed.
You will receive a great base salary with an uncapped commission structure which could see you doubling your salary and more, bonuses, mobile, tablet and a car option.
If you are interested in finding out more please get in touch with Robyn!