Customer Service Advisor – Existing Members
Exeter
Up to £20,000 + bonus

If you’d like to join a successful, growing team based in Exeter and love nothing more than helping people and providing outstanding customer service then this role could be a great fit for you!

As a Customer Service Advisor your role is to provide support and assistance to the company’s existing members. After thorough training, you will have a broad knowledge of the company’s range of products and will be fully equipped to answer a wide variety of questions over the phone. You’ll be motivated to provide first-class service during each phone call and will use the CRM system to log and track customer communication. You will be happy working towards company goals and targets, and will enjoy working as part of a team who are all mutually motivated to achieve.

What skills will you have as a Customer Service Advisor?

• Excellent communication skills
• Friendly and professional telephone manner
• IT literate
• Data entry experience
• Previous experience of working in a customer service environment
• Someone who is willing to learn
• You’ll love being part of a team.

The package:

• 35 hour working week
• Competitive salary with a company bonus (on target 8%)
• 24 days holiday plus bank holidays and an extra day off on your birthday!
• Generous pension scheme
• Staff discount
• And more!

There are also opportunities to progress within the company as they continue to grow.

Digital Designer
Exeter
£25,000 – £30,000 (DOE)

Our international client really are a leader in their field, and they’re growing year on year! The company are looking to take on a Digital Designer to join their Studio team, which is made up of another designer and a Studio Manager, which sits within the company’s wider Marketing team.

Your focus will be to develop the company’s web based resources and to come up with fresh ideas to develop their web functionality and grow their online engagement. You’ll also get involved with creating print, video and photographic marketing materials too.

As the Digital Designer you will be getting involved with:

• Creating web banners, e-mail and web landing pages to support key landing pages which promote the company’s products and activities
• Work as a team to interpret briefs and make sure all content created adheres to the brand guidelines and ongoing campaigns
• Assist the wider team with devising web pages which are focused around the end user and conceptulise the look and feel of its functionality
• Proofreading to ensure all work is high-quality and accurate
• Taking photos of new products for online and offline use
•  Helping to create storyboards for digital animations and video.

The key skills and experience we’re looking for:

• A minimum of 2 years’ in a Graphic Design role
• Html/CSS knowledge
• Expert user of the Adobe Creative Suite including InDesign, Photoshop, Illustrator and Dream Weaver (Adobe XD experience would be a bonus, but not essential)
• Ability to interpret and help clarify briefs from various departments
• Excellent communicator and able to work with different stakeholders
• Capable of prioritising tasks and juggling multiple projects, working to deadlines
• Flexible and team focused, with a creative approach.

In return you’ll be joining a solid, friendly and supportive team and you’ll receive an awesome benefit package including 25 days holiday, Private Medical Insurance, enhanced pension contribution scheme and onsite parking. There’s also an annual company bonus dependent on company’s performance.
If you’re interested in finding out more, get in touch with Sky for an informal chat on 01392 873813.

Resource Planning Analyst
Exeter
Up to £30k DOE

Our client is a well-established professional services company, working across a wide variety of sectors with some leading brands. They have a proven track record of providing brands with valuable insight to enhance the customer experience, so you’ll be joining a solid team who are making a really positive impact!

Your role as a Resource Planning Analyst will be fundamental in ensuring the company achieves its immediate and future strategic objectives, which will involve developing comprehensive resource plans and forecasts. This will include creating workforce profiling and schedules to ensure the right level of staffing to support ongoing recruitment plans.

As the Resource Planning Analyst, you’ll also make recommendations that support the wider business functions including budget forecasts, risk assessments and performance evaluation.

The skills and experience we’re looking for:

• Previous experience within a Resource Planning Analyst role is highly desired
• Substantial Excel experience is required
• Previous track record of producing detailed reports
• Someone analytically minded with an ability to think ‘outside the box’
• Results focused with a commercial understanding and experience of working to business targets
• Organised approach and ability to juggle tasks
• Exceptional communication skills with the ability to articulate recommendations to different audiences.

In return you’ll receive a competitive salary and benefits package including 20 days holiday plus Bank Holidays (rising with service), a day off for your birthday, parking, childcare vouchers, Cycle to Work scheme and more.

If you’re interested in finding out more about this role, get in touch with Sky!

Account Manager
Exeter
Up to £35k basic + car allowance and great company benefits

This is a really exciting role that has come up due to company expansion. We are looking for an experienced Account Manager, skilled in building solid relationships with clients, enhancing their experience, solving their problems and increasing business with them.

Predominately office based, but with an expectation of arranging regular appointments with each of your clients.  This will be at least once a quarter.  The company mainly work with large brands, in the UK and internationally, so a background working with some well-known names would be hugely beneficial.

We are looking for someone who is proactive, organised and outgoing. You will have a great background in Account Management and have a track record of high performance when it comes to managing client accounts at a high level. You must be approachable and above all focused on providing exceptional customer service. Part of your role will entail feeding back data/results so you must be comfortable presenting and thrive when dealing with key decision makers.

Your role as Account Manager will be an integral part of the business growth as a whole.  As such, you will be required to lead and support your peers, present new strategy plans and take the lead on new projects, client orientated or internally.  This role will be incredibly varied and work load will fluctuate so we are ideally looking for someone who is highly organised, able to adapt quickly and work autonomously.

Along with a competitive basic and generous car allowance you will be joining a company who have some great benefits, the opportunity to join a growing business on the rise and be the face of the business to some high-profile clients across the UK and abroad.

If you are interested in this opportunity or would like to know more please get in touch with Robyn!

Systems Engineer
Exeter
Up to £26k DOE + excellent company benefits

Are you passionate about providing exceptional technical support? Do you enjoy a varied and fast-paced working environment? Our client based in Exeter are looking for a new member with bags of experience to join their growing team as a Systems Engineer.

You’ll be remotely supporting the company’s customers, as well as their own team, and you’ll also help on site as required. Reporting to the Managed Services Director, you’ll be logging calls and providing support in a number of ways – for example over the phone and by email. You’ll resolve the issues where possible and escalate if required. As someone with great communication and interpersonal skills, you’ll be all about delivering a first-class service to customers!

As well as providing helpdesk support, you’ll also get involved with project work too. This could include implementing IT solutions, doing upgrades or replacing hardware.
You’ll be someone who’s keen to develop their understanding of the latest technologies and solutions too.

For the Systems Engineer role we’re looking for the following skills and experience:

•  Someone from a managed services background would be highly beneficial
• Confident with Windows operating systems
• Project implementation experience
• Previous experience working with software and hardware suppliers
• Experience with network troubleshooting tools and networks including routers and switches, TCP/IP, MS Exchange, AD, Antivirus software and Backup solutions
• Excellent knowledge of client/server technology and Microsoft products
• Relevant qualifications would be advantageous (MSP, MCSA, MCSE).

As part of this role will see you out and about, you’ll need to be able to drive and have your own car – although there are company pool cars available.

In return the company offer support to obtain qualifications if desired and there is potential for progression if that’s something you’re looking for. They also offer a pension scheme, private healthcare cover and a mobile phone and gym contribution scheme.

If you’d like to know more, get in touch with Sky!

Resourcer / Trainee Recruitment Consultant
Exeter
£17,000 – £22,000 DOE – excellent career progression

We are on the lookout for an ambitious, driven Resourcer or strong Sales Administrator looking to develop their career or break into the recruitment industry. This role is all about supporting consultants, providing great service to candidates and ensuring processes/procedures are followed. There will be a mix of general admin, outbound calling to candidates and ensuring the consultants have everything they need to provide the very best service to their clients and candidates alike.

The person that we are looking for as a Resourcer/ Trainee Recruitment Consultant:

We are looking for someone with ambition who is driven to succeed. This role will set you on the path to progress pretty quickly into a Recruitment Consultant – this means the main thing we want to see is an outgoing personality and the want to learn/develop your skills, and be happy picking up the phone and talking to new people on a daily basis. You will need to have a keen attention to detail, be used to working in a fast-paced environment and have the ability to think on your feet.

The company:

Our client is a successful specialist, international recruitment agency on the rise. They have recently secured some exciting new contacts meaning they are soon to be busier then before. The initial focus for the new resourcers/trainees will be on the temp desk, supporting on the new contracts. The company are incredibly employee focused and will get you on a progression plan straight away with a clear goal to reach. Their Exeter off is small but the team are supportive and share the same values – exceptional service, professionalism and quality over quantity.

If you’re interested in hearing more get in touch with Robyn – careers@sarahwest.co.uk or 01392 873813.

Recruitment Consultant
Exeter
£22,000 – £25,000 base + uncapped commission

Our client is a highly successful, growing agency looking to expand their team of Recruitment Consultants. They deal with specialist roles across the UK and internationally and have recently secured some exciting new contracts opening up this new vacancy.

We are looking for people who are experienced in recruitment – whether you’re a consultant looking for a change/new challenge or a resourcer on the rise. This company are all about quality over quantity and your main focus will be to ensure exceptional service to your clients and candidates, placing the right fit in the right roles. You’ll mostly be working on large contacts, however there will be some business development within your role, mostly focused on your current clients. This is a 360 consultant role so an understanding of the full recruitment cycle is a must.

The company as a whole are very employee focused and encourage constant progression and development. They have a great training programme and career path in place for each new starter, especially for a resourcer looking for their next step in the world of recruitment.

Along with a competitive base salary you’ll receive an uncapped commission structure and a great working environment alongside a dedicated and supportive team.

If you’re interested in learning more get in touch with Robyn – email careers@sarahwest.co.uk or call 01392 873813.

Technical Sales Advisor
Exeter
£22,500 basic + uncapped commission (OTE c£30k)

This is a fantastic opportunity for a driven and ambitious individual who has a real passion for sales and is looking for a future career within a leading company, based in Exeter. Our client is looking to increase their BDE team due to a boost in business.

We are on the lookout for someone with a few years of telephone sales experience, who is keen to progress and enjoys working to targets and making money! The industry you come from does not matter as long as you have experience outbound calling, they can teach the rest.

As a Technical Sales Advisor, your role will predominately making outbound calls, but you need to consultative. This will then allow you to naturally build a good rapport with new clients, understand their needs and secure a great working relationship. This is not a large call centre, and the company are all about quality over quantity.

The benefits as a Technical Sales Advisor:

Along with a competitive base salary and a great OTE this company will provide you with fantastic long-term career prospects, progression opportunities and various rewards for service. They have an excellent training programme to ensure you have all you need to sell and make money – if you’re earning, they are!

If you’re interested in learning more please do get in touch with Robyn – careers@sarahwest.co.uk or 01392 873813.

Senior Accounts Manager
Exeter
£30,000 – £40,000

Do you want to work in practice, but one that has a fresh take on accounting and the service that is given to your customers? I have a Chartered Accountants firm in central Exeter who are looking a new member to join the team.

You might be AAT, ACCA qualified but experience is far more important that the qualification. Also, the client is interested in part time hours, but their preference is for a full time role – as they are so busy!

Dependent on your experience, you will be involved in accounts preparation for a number of companies, in various sectors as well as size. Other areas will see you carrying out personal tax, and corporate tax returns, VAT and payroll, of course working to your strengths and experience.

As you would expect from working in a practice, clients use a number of systems themselves including Sage, Quickbooks and Xero. Along with these, you will also be proficient is Word and Excel.

To find out more about this great job, don’t delay and send your CV to Lisa!

Project Manager
Exeter, with some travel
Up to £40k with great benefits

Our client is looking for someone who’s been in, or currently in a technical Project Manager role.  Ideally, your experience will be in the IT, communications or network installation industry.  You will be used to managing multiple concurrent projects with plenty of hands-on activity to drive delivery through the business and onto customer sites, in the fastest possible time whilst maintaining high levels of quality.

The role is with a company who are well established, have a warm and welcoming team and operate in a fast-paced environment.

As Project Manager, it’ll be your responsibility to make sure that all customer projects are running smoothly – throughout the entire project life cycle.  You’ll work with both internal teams and external providers.  All the time, making sure that projects are approached in a consistent way and that they’re on track time and budget-wise too.  Delivering great customer service will also be a top priority.

What you’ll be responsible for as the Project Manager:

• Managing multiple projects
• Managing the relationship with the customer throughout the project – whether this is on the phone or face to face
• Dealing with the initial requirements capture phase to when the project is handed over to the support team
• Develop project plans and supporting documents
• Handling any issues that arises
• Conduct regular project meetings with internal and external teams.

The skills and experience we are looking for include:

• Previous experience in a similar role – ideally in the IT, communications, or network installations industry
• Proven experience of handling multiple projects at the same time
• Resilience
• Top-notch communications skills
• Delivering projects in a timely manner, whilst not compromising the quality of service
• Work well under pressure.

Digital Marketing Manager
South Devon
c£30k DOE

We’re on the lookout for an experienced Digital Marketing Manager to take responsibility for this awesome company’s digital presence – to manage it and take it to the next level.

You’ll be based at their Head Office in beautiful South Devon and joining a team who are super ambitious. They want someone to drive their digital marketing strategy that’ll help drive growth in sales in return.

Reporting in to you will be the Digital Marketing Administrator, who looks after the social media channels for the organisation.

Here’s what you’ll be doing in a bit more detail!

• Managing and developing the website, so you’ll need to have a good understanding of SEO and understand how to make the user experience a good one! You’ll be well versed in A/B testing, website analytics
• Managing email campaigns, segmenting the audience and coming up with ideas that will appeal to the different targets
• Analyse the customer journey through the various digital channels and make improvements when you spot something that could be made it even better
• Measure and report on the performance of all digital marketing campaigns
• Come up with the digital marketing strategy and plan
• Create superb digital content – copy-wise and visually. As well as written content, this will also include video and photography
• Work with the Digital Marketing Administrator to make sure the organisation’s making the most of their social channels

With at least 2 years of digital marketing experience under your belt, it goes without saying that you’ll be someone who’s results driven.  With a real passion for all things digital, you’ll love nothing more than keeping up to date with the latest developments and be someone who’s not afraid to use them – while following best practice at the same time.

As well as the basic salary, there are some excellent perks that come with this job too including an employee of the month scheme and regular company funded team building outings amongst other things.

If this sounds like an exciting opportunity that you’d like to know more about – get in touch with Josh to find out more!

Client Consultant – Digital
Exeter
£competitive

Our client is a fast-growing professional services business based in central Exeter. They have a newly created vacancy for a Client Consultant to support their continued growth plans. You don’t have to be based in Exeter – this could be a home-based role – however you’ll be happy to come to the office for meetings but this isn’t expected to be on a regular basis.

This company is in the digital sector and help organisations improve their commercial performance, through their online offering. You’ll be responsible for managing a number of client relationships – many of which are large, high profile, well-known brands.

You’ll be joining a team of experts in their field and it’s essential that you come armed with a great understanding of all things digital yourself.

This role is part of the senior management team, plus you’ll have a couple of people reporting in to you too.

The role of Client Consultant will involve:

• Leading client project teams to deliver high quality, creative and commercial improvement programmes
• Knowing our clients’ businesses inside and out in order to represent them and their commercial objectives
• Maintaining the highest degrees of client satisfaction, building deep and long-lasting relationships at a commercial/strategic level
• Developing accounts for long-term growth that are aligned with clients’ business challenges and priorities
• Spotting opportunities for our clients and delivering account growth
• Supporting client project teams
• Ensuring the smooth and successful introduction of new clients to the organisation
• Actively communicating and reporting on client progress, risks and opportunities across the business and with the management team

Skills and experience:

• An expert when it comes to managing multiple client accounts with a proven track record of building and maintaining long-term business relationships
• Proven project management and leadership skills
• Ambitious, commercial and analytical mind-set
• Outstanding organisational skills and attention to detail
• The ability to work collaboratively with the specialist teams in analytics and digital marketing and with other key stakeholders responsible for contracts and finance

If this sounds like it could be the role for you, get in touch with Sarah to find out more!

2nd Line Tech Support Advisor
Exeter
c£20k

Our client is a forward-thinking and innovative software company who are growing year on year. As a leader in their field, they are working with some of the biggest company names in their industry!

As their customer base continues to grow they are looking for a new member to join the team. Their customers are heavily reliant on the software to ensure their businesses runs effectively on a day to day basis, and you’ll play a crucial role in ensuring any issues are sorted out quickly and effectively so the customer is impacted as little as possible.

You’ll have at least 2 years’ experience within a similar role providing technical support to clients. You’ll be a natural problem solver, with great attention to detail.

As well as having a great level of technical expertise, it’s really important you have an excellent telephone manner and are someone who always strives to provide the very best service. From time to time you’ll get involved with onboarding new customers, so you’ll be someone who enjoys building relationships and understands the value of great customer service.

As a 2^nd Line Tech Support Advisor you’ll be responsible for:

• Answering customer calls and responding to emails related to their software and hardware systems
• Assisting customers with local computer or device issues which affect their systems
• Configuring mobile phones and printers
• Setting up new client accounts
• Assisting Developers with system development, testing and bug fixes
• Providing internal support and supporting client management systems
• Covering the helpdesk out of hours on a rota basis

The company really look after their staff and offer a generous benefits package including private healthcare, death in service benefits, pension scheme and more! They have regular socials, weekly team lunches and there is a Nintendo Switch, football table and fitness sessions on site.

Due to the location of the offices, you’ll need your own transport. There is onsite parking.

If you’d like to find out more, don’t hesitate to get in touch with Sky on 01392 873813.

Digital Marketing Executive
Up to £30k
Exeter

If you are an experienced digital marketer with bags of energy and drive and enthusiasm for running digital campaigns, read on!

This role is for a highly successful, national, organisation within the technology field. You’ll be joining a sizeable marketing team in Exeter in a role that’ll see you coming up with and managing a variety of digital campaigns to their business customers.

This is a brand-new role that’s been created due to this company continuing to go from strength to strength. It’s the perfect opportunity to put your stamp on it! While it’s initially a 6-month contract, there is the possibility that this will become permanent.

You’ll be managing a wide variety of digital campaigns however email marketing will be a big part of this job. Therefore, you’ll have worked with marketing automation such as Pardot or Marketo before.

With at least 2 years of digital marketing experience under your belt, it goes without saying that you’ll be someone who’s results driven.  With a real passion for all things digital, you’ll love nothing more than keeping up to date with the latest developments and be someone who’s not afraid to use them – while following best practice at the same time.

You’ll also know how to translate any complex information in to simple plain English for clients.

More detail on what you’ll be doing as the Digital Marketing Executive:

• Working to a brief – coming up with innovative campaigns that’ll deliver the results (and some!) they’re looking to achieve
• Managing a range of campaign activity making sure deadlines are met and reporting back on the results delivered
• Pulling together detailed reports

What experience will you need? 

• At least 2 years’ experience within digital
• A superb understanding of all digital channels
• Campaign development and management
• First-class communications skills – you must be able to translate complex information in to plain English

On top of a competitive, this company offer a superb benefits package – if you’d like to know more, get in touch with Josh!

Marketing Campaign Executive
Exeter
Up to £30k

If you are an experienced marketer with bags of energy and drive and enthusiasm for running campaigns, read on!

This role, as the Marketing Campaign Executive, is for a highly successful, organisation within the technology field. You’ll be joining a sizeable marketing team in Exeter in a role that’ll see you coming up with and managing a variety of marketing campaigns to their business customers. This is a role that will be perfect for someone who likes getting involved with strategy/planning, writing content, managing email campaigns, direct mail, social media, exhibitions and networking events.

We are looking for an experienced generalist B2B marketer who enjoys being hands on and delivering results. You’ll like multi-tasking, putting the customer at the heart of everything you do and generally be a great person to work with!

Get in touch with Josh if you’d like to find out more about this role!

Design and Marketing Coordinator
Exeter
£23k DOE

Are you someone with a couple of years’ marketing experience who’s looking to take the next step in your career? Or someone who can demonstrate a real passion for marketing who wants the chance to show what you can do in a work-environment? If you are then read on!

The company has created this role due to their continued growth. As the Design and Marketing Coordinator, you’ll be reporting in to the Marketing Manager who defines the overall marketing strategy and plan – your job is to get hands on and help with the delivery of it! You’ll really get the opportunity to learn a lot and build on the skills you have already.

Your main focus will be to develop and manage the production of all their customer-facing material which is mix of traditional (product brochures, flyers, posters etc), digital and online (email campaigns and information for the website for example).  It’s a B2B audience that range from large well-known high street brands to smaller independents too.

You must be someone who has a combination of great design and copy writing skills, who’s able to quickly identify and promote key messages that their customers are going to want to know, that’ll ultimately help to drive sales. Previous experience of using the Adobe Suite including InDesign, Illustrator and Photoshop is a must.

Person-wise this company’s going to suit someone who’s down to earth, who’s happy to get ‘stuck in’ and be an integral part of this enthusiastic and fun team.

If you’d like to know more, Josh is ready and waiting to have a chat or send your CV to careers@sarahwest.co.uk

Customer Experience Manager
Exeter
£23k – £25k + bonus

This is a newly created Customer Experience Manager job for an established organisation that continues to go from strength to strength! The company was established around 18 months ago and now has a team of 50. They’re a busy and buzzy bunch who are excited by the success they’re having and there’ll be progression opportunities as this continues!

As Customer Experience Manager, your role will focus on onboarding new clients from across the UK and making sure they’re getting the best possible results out of the service they’ve signed up for, which might include suggesting they consider additional services. The customers you’ll be dealing with tend to be from relatively small, independent and sometimes family run businesses.

It’s expected that you’ll onboard around 25 new clients each month and look after approximately 30 clients on an ongoing basis. You’ll do this largely over the phone however there’ll also be a small amount of face-to-face. This isn’t expected to be more than once a week and the clients you’ll be visiting will be based in the Devon area.

Experience-wise you’ll have at least couple of years of account management or customer service under your belt. Industry-wise, it would be an added bonus if you have some technical understanding however you’ll of course get full training as part of your induction.

As well as the basic salary, there’s also a bonus on offer – currently up to £3k a year – for any additional services you sell. The company offer 25 days holiday and a pension scheme. They’re in a great location and it’s a modern office, including a ‘social space’ with Xbox, etc. They also go out for regular team socials!

If you’d like to know more, get in touch with Robyn!

Email Marketing Executive
Newton Abbot
Up to £25k

This is a newly created Email Marketing Executive role for an established organisation that’s just opened a new office in the Newton Abbot area. They already have a team based in London, together with offices overseas and are now ready to expand in to the South West and Devon area. It really is an exciting time to join them!

The company tends to work with high profile, global brands across different industries and essentially your role as Email Marketing Executive will be to pull together the content for various campaigns. Most of the copy will be pulled from sources that already exist and there’s a full set of templates you’ll be able to use.

You need to have previous experience of running email campaigns so you’ll understand how to get the best results. You’ll be working with a bespoke, in-house system so full training will be given, however you’ll need to have a good understanding of HTML and CSS.

You’ll also track the performance of the campaigns and report back on the results and contribute to the organisation’s social media channels too.

Your skills and experience as an Email Marketing Executive:

• Experience of working with HTML/CSS is essential
• Experience of B2B marketing – experience within the technology industry is a bonus
• Someone with an eye for design
• Experience of creating compelling email campaigns
• Analytical skills
• Social media experience would be an added bonus

As the organisation sets up its office in Devon, you’ll be working alongside the company’s co-founder and Lead Generation team, that’s expected to grow significantly over the next 12 months. Now is the perfect time to get a foot in the door, to help mould and shape the growth.

An added bonus is their location – a short walk from the train station, near to the High Street.

If this sparks your interest and would like to know more – get in touch with Sarah for a chat!