Customer Service Administrator – French Speaking (7 month FTC) Exeter Salary – £competitive + package
You will have dedicated accounts in France, as their Customer Service Administrator you will be responsible for dealing with enquiries and the processing of their orders. These enquiries may be made on the phone, by fax and / or email. The office is fast paced and you will be given your own accounts to look after and nurture the relationship.
As your customers will be in France, you will spend nearly all of your day speaking French so therefore you need to be to mother-tongue standard, and have experience in business to business administration.
Duties and responsibilities as Customer Service Administrator – French Speaking will include:
Processing orders in a timely and accurate manner
Take ownership of sales orders and customer enquiries
Deal with issues that arise and keep the customer informed throughout to resolution
Monitor deliveries as deal with any back orders
Develop and promote positive customer relationships
Liaise with, manage and nurture a successful relationship.
What is the company looking for?
The successful candidate, for the role of Customer Service Administrator, will be fluent in written and spoken English, as well as French, to a mother-tongue standard. You will have previously worked in an office based Customer Service role and understand that deadlines need to be met.
Keen eye to detail
Excellent written and spoken communication skills
Proficient knowledge of Microsoft Office (Excel, Outlook, Word)
Ability to quickly learn and adapt to new systems
Work on your own initiative
Be a team player
Proven experience in a B2B Customer Service environment
SAP/ERP Systems experience.
Customer Service Administrator - French speaking - Sarah West
My client, who are a leader and well established company in their industry and looking for a Workshop Administrator. The customer is the focus of the company as well as ensuring they have a great team environment. You will be someone that thrives on communication and giving wonderful customer service and courteous to both your colleagues and existing as well as new customers. In essence, if you don’t know the answer you’ll go and find it and get back in a timely manner, all with a smile and get job satisfaction that you have helped.
The role of Workshop Administrator is on a full time basis (15 month fixed term contract) with the potential for permanent employment, with a start date of beginning of May.
Are you someone who has 1st class organisational skills and thrives in a very busy, priority changing workshop environment. You will ideally have Motor Vehicle Service Administration experience but more importantly the desire to learn about the industry, with the ability to build a rapport with Technicians and customers alike.
With the support of an external IT Company, you will provide basic IT support as issues arise with the Company’s IT system or devices.
Your role as Workshop Administrator will include:
Check and input all Technician’s time sheets and communicate on-call information with Payroll within a timely manner
Check and input information from job documents (job cards)
Input and update new job, new customer and new machine information
Record and update customer and machine details onto spreadsheet
Update monthly sales reports
Register new machinery for Warranty online, submit claims and process invoices
Answer incoming calls and make necessary arrangements with customers/suppliers and licencing/training providers
Arrange training for the Technicians as directed by the Workshop Manager
Record MOT due dates and ensure all MOTs are booked and carried out within a timely manner
Check all drivers’ licences are current and valid upon induction of new staff
Co-ordinate the vehicle tracking system for all company vehicles
Download Tacho Cards and Tacho machines
Ensure weekly vehicle checks are carried out for all the company vehicles
Organise vehicle hire and arrangement as required
Update and monitor the cost of vehicle repair
Arrange vehicle related training/tests for employees, as instructed by the Transport Manager.
You do not have to be a tech wizard, but you will be willing to help set up of new PCs, phones and iPads and being the contact between the company and the external IT consultants.
Skills / experience we are looking for in a Workshop Administrator:
Enjoys a fast paced environment
Eye for detail
Accurate typing skills
Great communication skills
Basic IT support knowledge
Previous experience in transport/ motor industry is preferable, but certainly not essential.