Export Customer Service Representative – VR/3100

Sarah West Recruitment
  • Post Date: February 6, 2019
  • Apply Before: February 6, 2020
  • Applications 0
  • Views 130
  • 06/02/2019
  • £competitive
  • 0 GBP
  • Exeter Exeter Exeter Exeter
  •  

    Job Specification

     

    Export Customer Service Representative – German, French and English speaking
    Exeter
    £competitive

    Our client is a dynamic and growing company based in Exeter. They’re passionate about delivering top customer service, and they’re looking for an Export Customer Service Representative whose enthusiasm to provide a first class service matches theirs! You will utilise your German and French language skills in this role, ensuring customers are dealt with in a professional and friendly manner.

    Your main responsibilities will include:

    • Receiving and making telephone calls in German, French and English
    • Skillful in writing formal correspondence to customers in German, French and English
    • Processing incoming orders ensuring all details are entered accurately and order confirmations are sent to customers
    • Responding to customer issues, queries, complaints and recording all communication on the CRM system.
    • Taking credit card payments from customers
    • Various administrative tasks as required to support the wider team
    • Attending meeting as required

    Your key skills will include:

    • Fluent in English, German and French both verbally and written
    • Excellent communication skills with a great telephone manner
    • Ability to work effectively within a team and independently
    • Accurate keyboard and data entry skills
    • Proven customer service / order processing experience
    • Ability to work to set procedures
    • Knowledge or experience of export documentation would be a bonus, but not essential

    In return, you’ll be offered: 

    • A contributory pension scheme
    • Staff discount
    • Death in service cover
    • Full training and support
    • Opportunities for career progression as they continue to grow

    If you are interested please get in touch with Sky for more information!

  • Sarah West Recruitment
  • Full Time
  • 06/02/2020
  • Customer Service
Job Overview

 

Job Specification

 

Export Customer Service Representative – German, French and English speaking
Exeter
£competitive

Our client is a dynamic and growing company based in Exeter. They’re passionate about delivering top customer service, and they’re looking for an Export Customer Service Representative whose enthusiasm to provide a first class service matches theirs! You will utilise your German and French language skills in this role, ensuring customers are dealt with in a professional and friendly manner.

Your main responsibilities will include:

  • Receiving and making telephone calls in German, French and English
  • Skillful in writing formal correspondence to customers in German, French and English
  • Processing incoming orders ensuring all details are entered accurately and order confirmations are sent to customers
  • Responding to customer issues, queries, complaints and recording all communication on the CRM system.
  • Taking credit card payments from customers
  • Various administrative tasks as required to support the wider team
  • Attending meeting as required

Your key skills will include:

  • Fluent in English, German and French both verbally and written
  • Excellent communication skills with a great telephone manner
  • Ability to work effectively within a team and independently
  • Accurate keyboard and data entry skills
  • Proven customer service / order processing experience
  • Ability to work to set procedures
  • Knowledge or experience of export documentation would be a bonus, but not essential

In return, you’ll be offered: 

  • A contributory pension scheme
  • Staff discount
  • Death in service cover
  • Full training and support
  • Opportunities for career progression as they continue to grow

If you are interested please get in touch with Sky for more information!

Job Detail
  • Location: Exeter
  • Salary: £competitive
  • Ref: VR/3100
Shortlist Never pay anyone for job application test or interview.