Bilingual Call Quality Analysts (VR/3066)

Sarah West Recruitment
  • Post Date: January 2, 2019
  • Apply Before: January 2, 2020
  • Applications 0
  • Views 169
  • 02/01/2019
  • £18,122 - increases after probation
  • 18000 GBP
  • Exeter Exeter Exeter Exeter
  • Do you have fluent language skills that you’re keen to use?  Do you consider yourself to be analytical, have a passion for the latest technology and enjoy working in a challenging and fast-paced environment?  If you’re fluent in one of the following languages – we’d love to hear from you!

    • Japanese
    • Mandarin
    • Norwegian
    • Finnish
    • Turkish
    • Polish
    • Czech
    • German

    As a Call Quality Analyst, it’ll be your job to listen and analyse the quality of other company’s call centre conversations. As you’re listening to the call, you’ll be making notes and checking the quality against the criteria provided by the client. For example, is the person calling in being addressed in the right way? If it’s a customer query – is the right information being given to them? Are the correct procedures being followed and advice being given?

    As well as checking calls, you’ll also be looking at the quality of email conversations from the call centre.

    You’ll pull together feedback for the client and if you identify any improvements that can be made, it’ll be your job to make recommendations so they can improve their customer service.

    The company has a great, warm and friendly working environment with social activities and opportunities for you to progress within the team, and the company on a wider scale. You will receive full and regular training and have the full support of your manager, HR and of course your team!

    We’re looking for someone:

    • With a very high level of English, written, spoken and listening
    • Who is fluent in one of the above languages
    • Who has great IT/computer skills
    • With an interest in technology would be a plus
    • Having call centre experience is a bonus but not essential

    This role is Monday – Friday, with the working hours of 9.00am – 5.30pm.

    If you are interested in finding our more about this exciting opportunity give Sky a call!

  • %%title%% %%page%% %%sep%% %%sitename%% Recruitment
  • Sarah West Recruitment
  • Full Time
  • 02/01/2020
  • Customer Service,Customer Service
Job Overview

Do you have fluent language skills that you’re keen to use?  Do you consider yourself to be analytical, have a passion for the latest technology and enjoy working in a challenging and fast-paced environment?  If you’re fluent in one of the following languages – we’d love to hear from you!

  • Japanese
  • Mandarin
  • Norwegian
  • Finnish
  • Turkish
  • Polish
  • Czech
  • German

As a Call Quality Analyst, it’ll be your job to listen and analyse the quality of other company’s call centre conversations. As you’re listening to the call, you’ll be making notes and checking the quality against the criteria provided by the client. For example, is the person calling in being addressed in the right way? If it’s a customer query – is the right information being given to them? Are the correct procedures being followed and advice being given?

As well as checking calls, you’ll also be looking at the quality of email conversations from the call centre.

You’ll pull together feedback for the client and if you identify any improvements that can be made, it’ll be your job to make recommendations so they can improve their customer service.

The company has a great, warm and friendly working environment with social activities and opportunities for you to progress within the team, and the company on a wider scale. You will receive full and regular training and have the full support of your manager, HR and of course your team!

We’re looking for someone:

  • With a very high level of English, written, spoken and listening
  • Who is fluent in one of the above languages
  • Who has great IT/computer skills
  • With an interest in technology would be a plus
  • Having call centre experience is a bonus but not essential

This role is Monday – Friday, with the working hours of 9.00am – 5.30pm.

If you are interested in finding our more about this exciting opportunity give Sky a call!

Job Detail
  • Location: Exeter
  • Salary: £18,122 - increases after probation
  • Ref: VR/3066
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