1st Line IT Systems Engineer (VR/3385)

Sarah West Recruitment
  • Post Date: October 8, 2019
  • Apply Before: October 8, 2020
  • Applications 0
  • Views 114
  • 08/10/2019
  • Circa £22k
  • 22000 GBP
  • Exeter Exeter Exeter Exeter
  • 1st Line IT Systems Engineer
    Exeter
    Circa £22k

    Do you have a technical mind and enjoy helping others? Are you keen to work in a fast-paced working environment with opportunities to develop? Our client is looking for a new member to join their friendly and supportive team as a 1st Line IT Systems Engineer.

    Day to day you’ll be supporting the company’s customers to resolve their issues quickly and effectively over the phone and by email. You’ll also ensure the ticketing system runs smoothly, ensuring each ticket is resolved, escalated or closed accordingly. This process will involve logging the calls, prioritising and assigning the tickets, and keeping the customer in the loop the whole time. As someone with great communication and interpersonal skills, you’ll be all about delivering a first-class service to customers!

    As well as providing helpdesk support, you’ll also support the Head of IT with other duties from time to time. You’ll be someone who’s keen to get stuck in and learn and keeps up to date with the latest technologies and solutions too.

    Required skills and experience as a 1st Line IT Systems Engineer:

    • Previous experience in an IT based role is desirable
    • Good working knowledge of Microsoft products
    • Excellent customer service and interpersonal skills
    • High level of communication skills in writing, over the phone and in person
    • Ability to explain technical issues to technical and non-technical audiences
    • Prioritisation skills and ability to juggle multiple tasks at one time

    In return the company offer support to obtain qualifications if desired and there is potential for progression if that’s something you’re looking for. They also offer a pension scheme, private healthcare cover and a mobile phone and gym contribution scheme.

    If you’d like to know more, get in touch with Sky!

  • Sarah West Recruitment
  • Full Time
  • 08/10/2020
  • IT and Technical
Job Overview

1st Line IT Systems Engineer
Exeter
Circa £22k

Do you have a technical mind and enjoy helping others? Are you keen to work in a fast-paced working environment with opportunities to develop? Our client is looking for a new member to join their friendly and supportive team as a 1st Line IT Systems Engineer.

Day to day you’ll be supporting the company’s customers to resolve their issues quickly and effectively over the phone and by email. You’ll also ensure the ticketing system runs smoothly, ensuring each ticket is resolved, escalated or closed accordingly. This process will involve logging the calls, prioritising and assigning the tickets, and keeping the customer in the loop the whole time. As someone with great communication and interpersonal skills, you’ll be all about delivering a first-class service to customers!

As well as providing helpdesk support, you’ll also support the Head of IT with other duties from time to time. You’ll be someone who’s keen to get stuck in and learn and keeps up to date with the latest technologies and solutions too.

Required skills and experience as a 1st Line IT Systems Engineer:

  • Previous experience in an IT based role is desirable
  • Good working knowledge of Microsoft products
  • Excellent customer service and interpersonal skills
  • High level of communication skills in writing, over the phone and in person
  • Ability to explain technical issues to technical and non-technical audiences
  • Prioritisation skills and ability to juggle multiple tasks at one time

In return the company offer support to obtain qualifications if desired and there is potential for progression if that’s something you’re looking for. They also offer a pension scheme, private healthcare cover and a mobile phone and gym contribution scheme.

If you’d like to know more, get in touch with Sky!

Job Detail
  • Location: Exeter
  • Salary: Circa £22k
  • Ref: VR/3385
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