Technical Support

Location Exeter
Discipline: IT and Technical
Job type: Permanent: Full Time
Salary: up to £32,000 DOE
Contact name: Josh Fuller

Contact email: careers@sarahwest.co.uk
Job ref: VR/38
Published: 23 days ago

​We’re recruiting for a Technical Support role, for a growing technology team based in Exeter. They provide specialised technology for a broad range of clients and this role will focus on getting new clients on board and providing support over the long term. You’ll play a pivotal role in maintaining good client relationships and be someone who gets real satisfaction from providing great customer service.

Day to day you will be responsible for raising and managing support tickets, making sure they’re escalated to the right teams and are resolved with the agreed timescales – making sure clients kept up to date throughout the process. You’ll be responsible for liaising between the support and development teams.

What skills are required for the role of Technical Support?

  • Previous experience in a technical support role

  • Previous experience of databases and scripts

  • A logical thinker and excellent problem solver

  • Excellent communication skills with a professional telephone manner, who enjoys building relationships

  • Ability to work well in a busy environment

You’ll receive excellent training and there are opportunities to progress within the company too, over time and as they grow.

The role will mainly be office-based to begin with as you get up to speed however there will be some flexibility to do some working from home too.