We are working exclusively with our award-winning client, who is looking for an Operations Manager to head up the office in East Devon. The company has had continued growth and is certainly, partly, due to their positive culture. You will be someone who will thrive working in a supportive, results driven and collaboratively working environment.
You will be involved in anything from working on and setting the targets for the office, providing financial information, leading the team (of 6), providing excellent customer service, helping to set budgets, having an input to marketing campaigns, and ultimately help grow the business. Your days will be varied, with no day being the same.
Whilst there is certainly a sales aspect to this role, it is very much your passion, energy and warmth to customers, that will take the lead. The role will mainly be office based, but due to going out on visits you will need to have a full driving licence.
Your role as Operations Manager will include:
Agree and ensuring you and the team achieve the stated KPIs
Creating operational budgets
Responsible of the spending of the budgets to achieve business growth
Monitor and review performance and address any issues
Carry out staff appraisals
Coach, train and support the team
Ensure timely financial information is completed and accurate
Carry out competitor research
Share your ideas with the marketing team
Proactively build upon existing relationships with customers as well as growing the business.
What are the skills and experience we are looking in an Operations Manager?
2 years’ experience of managing a team
Drive to deliver excellent customer service skills
Ability to motivate team members
Confident negotiation skills
Proven sales analysis skills
Helping to set budgets would be an advantage
Fully IT literate
Full driving licence.
The role has a £30k – £33k basic salary, along with a car/ allowance as well as 22 days holiday (plus bank holidays) which increases over time, day off for your birthday.
The hours are 9am – 5pm, with the need for you to work on a Saturday, on a rota basis. Occasionally, you will be required to attend trade shows.