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Lead Support Developer

  • Location:

    Exeter

  • Sector:

    IT and Technical

  • Job type:

    Permanent: Full Time

  • Salary:

    up to £40,000

  • Contact:

    Sky Randall

  • Contact email:

    careers@sarahwest.co.uk

  • Contact phone:

    01392 873813

  • Job ref:

    VR/3677

  • Published:

    about 2 months ago

​A successful software company in Exeter are recruiting a Lead Support Developer to join their passionate development team. It’s a varied role as you’ll be involved with ‘hands on’ development, as well as helping to provide technical software support across multiple clients and systems.

You’ll be someone with a proactive, positive and can-do approach as you’ll be engaging with clients directly, investigating the root causes of any issues that arise and proposing appropriate solutions. As the Lead, you’ll also get involved with mentoring and coaching more junior members of the team too.

Your responsibilities as the Lead Support Developer:
  • 3rd Line Support - first point of escalation for all technical support issues

  • Ensuring issues are logged and responded to in line with SLA’s and ensure clients are kept up to date regularly

  • Taking ownership of assigned technical analysis, design and development tasks

  • Provide input into technical hygiene plans and system roadmaps for clients

  • Carry out health checks or maturity assessments when required

  • Proactively identify and resolve issues and spot opportunities where clients would benefit from additional services

Experience you’ll need for this role:
  • Previous development experience using modern Microsoft and Windows technologies including C#.NET, ASP.NET, SQL Server, Reporting Services, MVC and JavaScript.

  • Brilliant organisation and time-management skills, and able to switch tasks easily

  • Strong communication skills and ability to talk to technical and non-technical clients - over the phone, in person and via email

  • Experience working with call handling and tracking software

  • Relevant Microsoft qualifications are a bonus, but not essential

Although the company are based in Exeter, they’re open to candidates from across the UK as they offer remote working and this will continue long-term. There is a requirement that you’ll visit the office for big company events or meetings, which they estimate will be around once a month.

If you’d like to find out more about this role, contact Sky for an informal chat. The company are ready to recruit immediately!