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IT Support Technician

  • Location:

    Exeter

  • Sector:

    IT and Technical

  • Job type:

    Permanent: Full Time

  • Salary:

    £18,000 - £21,000

  • Contact:

    Sky Randall

  • Contact email:

    careers@sarahwest.co.uk

  • Contact phone:

    01392 873813

  • Job ref:

    VR/3660

  • Published:

    about 1 month ago

​We’re recruiting for an international company who are hugely passionate about their purpose. They’re going through a period of transformation so it’s a really exciting time to join! As part of the tech team, you’ll be responsible for providing technical support to staff and customers, as well as assisting with IT project delivery.

They’re looking to increase their offering to customers, and to make their existing systems and processes more effective. You’ll help with proactive ‘big picture’ projects, as well as any day to day support issues that arise.

There’s a fantastic company culture and it’s a fun and collaborative place to work. Ideas are listened to and valued, and there’s scope to progress within the company down the line too.

Responsibilities as an IT Support Technician:

  • Provide technical support for the company’s applications and websites within ITIL’s guidelines and SLA’s

  • Assist in testing and development and providing feedback on the company’s applications and websites

  • Install and configure phones, computer hardware, operating systems and software

  • Manage the phone system, server and network infrastructure and troubleshooting for the Head Office

  • Set up new user accounts and profiles and deal with any password issues using Microsoft AD/Office 365

  • Liaise with and manage 3rd party support companies when logging, tracking and resolving incidents as necessary

  • Ensure data integrity through regular back-up routine

  • Ensure overall security and upgrades are applied

  • Keep all registers of equipment, software, domains and users are maintained

The skills and experience you’ll need:

  • Ability to provide technical support and resolve queries with service levels

  • Someone who is able to collaborative and communicate requirements to internal and external stakeholders

  • Able to monitor performance metrics and document workload for reporting

  • High degree of accuracy and attention to detail

Any of the following would be a bonus:

  • Experience of working within an IT support team with escalation procedures

  • Experience administering users and computers via a Windows Server domain environment, Active Directory, Microsoft Exchange and Office 365 Admin Portal

  • Formal IT training such as CompTIA A+, MCSE, MCP or equivalent

  • Awareness of ITIL and Agile software development practices and processes

The role will initially be remote due to Covid-19, but longer term you’ll be working in the office in Exeter too. All interviews will be conducted via video call.

The company are ready to recruit immediately, so get in touch with Sky if you’re interested in finding out more about this role.