We’re recruiting for two IT Support roles, for a growing technology team based in Exeter. They provide specialised technology for a broad range of clients and this role will focus on getting new clients on board and providing support over the long term. You’ll play a pivotal role in maintaining good client relationships and be someone who gets real satisfaction from providing great customer service.
Day to day you will be responsible for raising and managing support tickets, making sure they’re escalated to the right teams and are resolved with the agreed timescales – making sure clients kept up to date throughout the process.
What skills are required for the role of IT Support Analyst?
A logical thinker and excellent problem solver
Excellent communication skills with a professional telephone manner, who enjoys building relationships
Ability to work well in a busy environment
Some technical support experience would be an advantage, although we’d potentially consider someone from a call centre background with an interest in IT too
You’ll receive excellent training and there are opportunities to progress within the company too, over time and as they grow.
The role will mainly be office-based to begin with as you get up to speed however there will be some flexibility to do some working from home too.