IT Hardware Engineer

Location Paignton
Job type: Permanent: Full Time
Salary: up to £22,000
Contact name: Camille Ayela-Beardmore

Contact email: careers@sarahwest.co.uk
Job ref: VR/3861
Published: over 2 years ago

1st Line IT Support

Permanent

Paignton

Up to £22k

 

This is a hugely exciting opportunity to join an incredibly successful, international company and help support them with their continued growth. As an IT Hardware Engineer, your role will be a hybrid of hardware support for your colleagues in the office as well as general IT Support for colleagues all over the globe. This is a hands-on role covering all aspects of IT support so we’re looking for someone who is keen to get stuck in and has a passion for hardware support!

Day to day you’ll be supporting your colleagues in the office- you won’t be afraid to get hands on crawling behind computers to fiddle with wires and generally being responsible for most hardware issues around the office. You will also be responsible for resolving issues quickly and effectively over the phone and by email. You’ll ensure the ticketing system runs smoothly, ensuring each ticket is resolved, escalated or closed accordingly. This process will involve logging the calls, prioritising and assigning the tickets, and keeping everyone in the loop the whole time. As someone with great communication and interpersonal skills, you’ll be all about delivering IT support efficiently and to a high standard both in person and via the phone.

 

Skills and experience we’re looking for:

-          Excellent Customer Service skills

-          Prior experience in a similar role

-          Strong computer hardware skills/Microsoft platforms

-          Ability to multi-task and work under pressure

-          Able to manage your own workload and prioritise

-          Strong written and verbal communication skills

 

This is an exciting opportunity for anyone who enjoys helping others in the field of IT and using the very latest technologies within an excellent company. Benefits include good holiday allowance, Health & Life insurance and opportunities for progression.

 

If you’re interested to know more please get in touch with Camille