Customer Support Specialist

Location Exeter
Discipline: Customer Service
Job type: Permanent: Full Time
Salary: up to £24,000 + benefits
Contact name: Lisa Veale

Contact email: careers@sarahwest.co.uk
Job ref: VR/3729
Published: 3 months ago

​Our client is looking for a new team member to join their supportive team, as a Customer Support Specialist. You will be someone who has a background in parts, engineering or agriculture. If you have worked on a Trade Parts/ Dealership Service Desk this would be a great match.

You will be someone that enjoys customer contact provide technical support advise and expertise, noticing opportunities to upsell as well as interaction with all depts in the company. An example of this is helping the marketing dept with your knowledge about what promotions will work at what time year. The team are very supportive, and like to share their knowledge and experience and very much work together. Yes, you will take responsibility for your customers and their enquiries, but being in a team that help each other certainly makes for a positive environment to work in!

The contact you have with customers will be mainly on the phone and email, but you will do webchat and perhaps meet your customers at trade events and shows. The hours are on a rota basis to cover: 8.00am - 4.15pm, 8.30am - 4.45pm or 9.45am - 6.00pm.

Your role as Customer Support Specialist (Parts) will include:

  • Answering incoming calls, fax, email and webchat

  • Process sales orders and direct ship orders

  • Offer technical advice and up sell

  • Basic invoicing

  • Create awareness for current special offers

  • Assist with building promotions

  • Assist with pricing.

Experience / skills required:

  • Agricultural machinery/ engineering / parts

  • Excellent communication skills

  • Working knowledge of SKU’s/ stock codes

  • Business acumen

  • Customer focused.

The company have a great benefits package and working environment, where you will be fully supported and trained on their in-house IT packages.