Customer Services Manager

Location Exeter
Discipline: Customer Service, Office Support
Job type: Permanent: Part Time
Salary: £35,000
Contact name: Toni Kemble

Contact email: careers@sarahwest.co.uk
Job ref: VR/58
Published: about 1 month ago

Do you have the enthusiasm and passion for delivering exceptional customer service, can you embed a truly customer centric culture, and can you inspire and lead a team to greatness? If so, we want to hear from you.   

You'll be someone that enjoys dealing with people and providing them with all the relevant support, advice, and expertise. Motivating the team and creating a “can do” culture in customer problem solving and resolution. Alongside focusing on customer support and service, you will implement internal routines such as: customer service levels, team targets and awareness of offers and promotions and be involved in overseeing the administration processes for pricing, credits, and orders. Support training and the recruitment of customer-oriented support specialists as the team grows.

As well as working closely with your team and customers, you'll be working with other internal teams too. For example, the Marketing department on customer promotions or the planning and support of exhibitions and events for open days and resolving customer requirements same day through liaison with other internal departments. You will also have opportunities to create further sales with outward calling ‘Buddy’ System.

You’ll have experience of managing a team, excellent verbal and written communication skills, good IT skills and intermediate or above MS Excel capabilities. Marketing and product promotion experience is also vital.

This is a brand-new role so a brilliant opportunity to make it your own.

To top it off, you'll be joining a hugely successful friendly organisation that are continuing to grow and have the chance to work in a positive environment that supports and motivates you.

The company has a great benefits package that includes enhanced holiday, life assurance, cycle to work scheme and more.

If you'd like more information, please do contact Toni for a chat!