Environment: Really lovely, close knit and proactive team
People focused: This company care about their customers, and this role focuses on giving their existing client base the very best service possible
B2B: All your clients will be businesses – you’ll be their first point of contact, support and problem solver
Good benefits: Optional overtime available (for those times you may need a little extra £), BUPA scheme, holidays increasing year on year, onsite parking, in depth training
Flexible working hours: A really open, flexible company who are flexible around school pickups, doctor appointments, work patterns etc.
Standard working hours: Monday – Friday 8.30am-5pm with 30mins for lunch.
What you’ll be doing:
Talking!: Your job is all about communication, assisting clients via phone, email or via the website
Problem solving: You’ll be the person the customers come to when they need support
Order processing: Understanding your clients needs and ordering the products and services they require
Admin: A lot of your role will require a great attention to detail, ensuring documents are processed correctly, signed by the right people and your customers have the information they need
Team work: You’re not alone managing all these customers, they are a national company, that would be madness! Part of your role will be working alongside a proactive and bubbly team of 12 who continue to grow
Who will you be?
Confident: We need someone confident over the phone, writing emails and sending messages
High attention to detail: As mentioned above, a large chunk of this role will be admin, so getting it right is super important
Previous experience: Ideally, you’ll have a customer service background within an office based environment – really open to industry though
Passionate: Looking for people who have a true love for helping people and enjoy problem solving and seeing clients happy
Apply!! If this sounds like a great next role for you, please do get in touch with Robyn for more information on 01392 873813