Customer Service Advisor

Location Exeter, Devon, England
Discipline: Customer Service
Job type: Permanent: Full Time
Salary: up to £19,500 + bonus
Contact name: Robyn Warwick

Contact email: careers@sarahwest.co.uk
Job ref: VR/3862
Published: 28 days ago

​We are on the lookout for a motivated, passionate and detail orientated individual who thrives when providing exceptional customer service. This role is the first contact for any queries or concerns our client’s members may have and is therefore effectively one of the most important roles within the business. The goal is to ensure a smooth, enjoyable experience for each customer, listening to their need and either finding the correct solution or escalating it to the right department to resolve. If you have a background within Insurance,  that would be a huge bonus, but the main experience we are looking for is within a fast paced, customer service environment.  

The role:

  •  To engage with customers via inbound calls, letters or emails

  • Listen and problem solve

  • Be credible, efficient and understand when something needs special attention/escalating

  • Provide an exceptional customer experience as their first port of call

  • Work within the companies targets/KPIs and work together as a team & individually to achieve these for the department

The company are an outstanding employer and reward their employees for the hard work they do. Along with a competitive basic they also offer the following, excellent benefits: 

  • 37 hour weeks -these work in shifts (8am-4pm, 9am-5pm or 10am-6pm)

  • Company bonus scheme

  • 24 days holiday + bank holidays

  • Day off for your birthday

  • Health & life insurance

  • Additional company perks such as vouchers, perk box etc.

For more information please send your email to careers@sarahwest.co.uk or give Robyn a call to have a chat – 01392 873813.