We are on the lookout for a motivated, passionate and detail orientated individual who thrives when providing exceptional customer service. This role is the first contact for any queries or concerns our client’s members may have and is therefore effectively one of the most important roles within the business. The goal is to ensure a smooth, enjoyable experience for each customer, listening to their need and either finding the correct solution or escalating it to the right department to resolve. If you have a background within Insurance, that would be a huge bonus, but the main experience we are looking for is within a fast paced, customer service environment.
To engage with customers via inbound calls, letters or emails
Listen and problem solve
Be credible, efficient and understand when something needs special attention/escalating
Provide an exceptional customer experience as their first port of call
Work within the companies targets/KPIs and work together as a team & individually to achieve these for the department
The company are an outstanding employer and reward their employees for the hard work they do. Along with a competitive basic they also offer the following, excellent benefits:
37 hour weeks -these work in shifts (8am-4pm, 9am-5pm or 10am-6pm)
Company bonus scheme
24 days holiday + bank holidays
Day off for your birthday
Health & life insurance
Additional company perks such as vouchers, perk box etc.
For more information please send your email to email@example.com or give Robyn a call to have a chat – 01392 873813.