Customer Account Coordinator - French Speaking

Location Exeter
Discipline: Customer Service, Office Support
Job type: Permanent: Full Time
Salary: up to £21,500 + great benefits package
Contact name: Lisa Veale

Contact email: careers@sarahwest.co.uk
Job ref: VR/3779
Published: 7 days ago

You will have dedicated accounts in France, as their Customer Account Coordinator you will be responsible for dealing with enquiries and the processing of their orders. These enquiries may be made on the phone, by fax and / or email. The office is fast paced and you will be given your own accounts to look after and nurture the relationship.

As your customers will be in France, you will spend nearly all of your day speaking French so therefore you need to be to mother-tongue standard, and have experience in business to business administration.

Duties and responsibilities in French will include:

  • Processing orders in a timely and accurate manner

  • Take ownership of sales orders and customer enquiries

  • Deal with issues that arise and keep the customer informed throughout to resolution

  • Monitor deliveries as deal with any backorders

  • Develop and promote positive customer relationships

  • Liaise with, manage and nurture a successful relationship.

What is the company looking for?

The successful candidate, for the role of Customer Account Coordinator, will be fluent in written and spoken English, as well as French, to a mother-tongue standard. You will have previously worked in an office based Customer Service role and understand that deadlines need to be met.

Further requirements:

  • Keen eye to detail

  • Excellent written and spoken communication skills

  • Proficient knowledge of Microsoft Office (Excel, Outlook, Word)

  • Ability to quickly learn and adapt to new systems

  • Work on your own initiative

  • Be a team player

Desirable skills/experience

  • Proven experience in a B2B Customer Service environment

  • SAP/ERP Systems experience

If you would like to find out more, get in touch with Lisa!