Client Support Executive

Location Exeter, Devon, England
Discipline: Sales
Job type: Permanent: Full Time
Salary: £competitive + commission
Contact name: Robyn Warwick

Contact email: careers@air-marketing.co.uk
Job ref: VR/3834
Published: about 1 month ago

***Please note that Sarah West Recruitment is managing this role on behalf of Air Marketing Group and if you apply, you accept that your information will automatically be sent to the Air Marketing team.***

As a Client Support Executive you will assist and provide support to our Account Managers in their day to day role. You will build and manage relationships with our clients under the guidance of our Account Managers. You will contribute to the strategic direction, growth and success of these clients’ campaigns and you will provide vital support in the planning and organising of client strategy and review meetings. You will look to assist in seeking potential new business opportunities with these clients. You will uphold company values and be responsible for assisting with achieving company goals and targets. You will also be responsible for building strong relationships with the Account Managers and our Sales floor, ensuring a seamless experience for our clients. You will be valued, challenged, rewarded and you’ll have fun in this fast-paced environment.

Responsibilities:

  • Perform internally focussed tasks to support the Account Managers.

  • Ensure that clear and timely reporting are provided to clients.

  • Assist Account Managers with administrational tasks.

  • Provide campaign analytics and performance data to the Account Managers.

  • Make proactive suggestions as to how performance or strategy can be improved across our Clients’ campaigns.

  • Assist Account Managers with setting up new client campaigns and lists.

  • Ensure our Client Management plan is adhered to.

  • Ensure client invoicing details are communicated.

  • Plan and manage client review meetings with the Sales Floor.

  • Communicate campaign changes to the sales floor and ensure change is managed effectively.

  • Build a robust relationship with the Account Managers to ensure continuity across the business

  • Manage accounts and provide cover where requested to do so.

  • Provide exceptional customer service to our clients.

  • Develop strong, long term trusting relationships with colleagues and clients.

What we're looking for

  • A positive and optimistic outlook

  • High levels of professionalism

  • Comfortable working on administrational tasks against deadlines

  • Great written communication skills

  • Ability to work under pressure, in a fast-paced environment.

  • Exceptional relationship building skills (whether it be over the phone or face to face)

Benefits:

  • Competitive salary plus additional commission

  • Continuous development support

  • Social office environment with regular paid company social events

  • Monthly and quarterly team and individual incentives

  • Regular 121’s

  • Weekly Company catch up

  • Healthy working environment with refreshments provided

  • Weekly fruit delivery

  • Monthly company lunch

  • Wellness program