Account Manager

Location Exeter
Discipline: Customer Service, Office Support, Project Management, Sales
Job type: Permanent: Full Time
Salary: £30,000 - £35,000 D.O.E (OTE £40,000 - £45,000)
Contact name: Ashley Heyworth

Contact email: careers@sarahwest.co.uk
Job ref: VR/129
Published: about 1 month ago

Salary £30,000 - £35,000 D.O.E (OTE £40,000 - £45,000)

Are you looking to join one of the UK’s leading outsourced sales organisations? This well-established business is growing once again and are looking for experienced Account Managers to join their team.

Do you thrive in a fast-paced environment where strategic thinking and problem solving is key? Our client is leading the way in the UK for outsourced sales market and have taken on key accounts which require more Account Managers.

Do you have experience in managing SME, medium or PLC level clients and have a passion for account management, if so and you want to hear more, please get in touch with Ashley Heyworth on ashley@sarahwest.co.uk

 

Role:

As an Account Manager you will build and manage relationships with your clients, holding ultimate responsibility for the strategic direction, growth and success of their campaigns. Supported by a Client Support role, you will be responsible for planning and leading client review meetings, maintaining a proactive and analytical attitude to each account to ensure that all opportunities are being maximised and driving the delivery team to deliver the best possible outcomes.

This role is a sales role, and the ultimate objective is to deliver continuous revenue growth from your retained accounts. Therefore, you will seek longer commitments from clients, as well as new business opportunities by cross selling and upselling.


Responsibilities:

  • Build and design strategies for clients

  • Strategically manage accounts

  • Develop strong, long-term trusting relationships with colleagues and clients

  • Retain, upsell and cross sell your clients. Look for opportunities to increase revenue

  • Achieve and ideally exceed retained revenue targets, as well as retention metrics

  • Plan and manage client review meetings with the Sales Floor

  • Report client and campaign performance to the Commercial Director and other internal stakeholders

  • Manage contractual negotiations with clients

  • Proactively and strategically manage your clients and their campaigns

  • Travel to see clients face to face (where allowed)

  • Be able to deliver informative and accurate presentations to clients

  • Effectively manage own time

  • Build a robust relationship with the Sales Team manager to ensure continuity across the business

 

Requirements:

  • Minimum of 2 years' experience of managing clients ideally in a B2B environment

  • Account management experience related to services not products

  • A proven track record of delivering against revenue targets

  • A strategic, analytical and critical way of thinking

  • A comprehensive understanding of sales metrics and performance

  • Exceptional relationship building skills (whether it be over the phone or face to face)

  • Experience in being involved in building sales and marketing strategies that have proven successful

  • Experience of working with and managing senior stakeholders

  • Ability to deal with conflict in a calm and positive way

  • Competency using Computers and Microsoft products (Outlook, Word, Excel etc.)

  • Experience with a CRM software

  • Excellent communication and negotiation skills

  • A positive and optimistic outlook

  • Ability to work under pressure and in a fast-paced environment effectively

  • High levels of professionalism

  • Happy to travel

 

Benefits:

  • Competitive salary plus additional commission

  • Continuous career development

  • Social office environment with regular paid company social events

  • Monthly and quarterly team and individual incentives

  • Regular 121’s

  • Weekly Company catch up

  • Healthy working environment with refreshments provided

  • Weekly fruit delivery

  • Monthly company lunch

  • Wellness program