Account Manager

Location Exeter, Devon, England
Discipline: Sales
Job type: Permanent: Full Time
Salary: £competitive + commission
Contact name: Robyn Warwick

Contact email:
Job ref: VR/3801
Published: about 1 month ago

***Please note that Sarah West Recruitment is managing this role on behalf of Air Marketing Group and if you apply, you accept that your information will automatically be sent to the Air Marketing team.***

As an Account Manager you will build and manage relationships with your share of our clients, holding ultimate responsibility for the strategic direction, growth and success of their campaigns.

Supported by our Client Support role, you will be responsible for planning and leading client review meetings, maintaining a proactive and analytical attitude to each account to ensure that all opportunities are being maximised and driving the delivery team to deliver the best possible outcomes. You will follow our Campaign Management plan to ensure clients are getting the service levels required to ensure success. Whilst you will be accountable for all aspects of the delivery of work to the client, the role goes beyond merely giving a client what they want. You must be a strong problem solver who can analyse the situation and develop solutions to add value to our clients. It's important that our clients enjoy working with us and see the value in doing so. In this role you must make sure this is how our clients perceive us and have the confidence and ability to put steps in place to address it if you feel its not.

This role is a sales role and the ultimate objective is to deliver continuous revenue growth from your retained accounts (post the first 3 months). Therefore, you will seek longer commitments from clients, as well as new business opportunities by cross selling and upselling. You will uphold company values and be responsible for assisting with achieving company goals and targets. You will also be responsible for building a strong relationship with our Sales floor, ensuring a seamless experience for our clients.

You will be valued, challenged, rewarded and you'll have fun in this fast-paced environment.

Who we're looking for

  • Minimum of 2 years' experience of managing clients ideally in a B2B environment and where those clients make substantial investments in the service

  • Ideally account management experience related to services not products

  • A proven track record of delivering against revenue targets

  • A strategic, analytical and critical way of thinking

  • Ability to follow processes effectively

  • A comprehensive understanding of sales metrics and performance

  • Exceptional relationship building skills (whether it be over the phone or face to face)

  • Experience in being involved in building sales and marketing strategies that have proven successful

  • Strong commercial awareness and understanding of working in a growing SME

  • Experience of working with and managing senior stakeholders

Account Manager Benefits:

  • Competitive salary plus additional commission

  • Continuous development support

  • Social office environment with regular paid company social events

  • Monthly and quarterly team and individual incentives

  • Regular 121s

  • Weekly Company catch up

  • Healthy working environment with refreshments provided

  • Weekly fruit delivery

  • Monthly company lunch

  • Wellness program