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1st Line Software Support Consultant

  • Location:

    Newton Abbot

  • Sector:

    IT and Technical

  • Job type:

    Permanent: Full Time

  • Salary:

    £18,000 - £25,000

  • Contact:

    Sky Randall

  • Contact email:

  • Contact phone:

    01392 873813

  • Job ref:


  • Published:

    4 months ago

​Are you an IT Support Analyst or recent graduate with strong technical skills and a passion for technology? Or maybe you’ve supported customers to resolve queries in a helpdesk or customer service environment before? If you’d like to work in a friendly and growing technology company, this could be the role for you!

You’ll be independent, self-motivated, keen to learn and not afraid to ask questions. You’ll report to the Technical Director and work alongside a team of professionals that will offer support to help you become a more experienced member of the team.

It’s really important you have an excellent telephone manner and are someone who always strives to provide the very best service. You’ll be someone who enjoys building relationships and understands the value of great customer service.

In this full time 1st Line Software Support Consultant role based in Newton Abbot, your duties and responsibilities will include:

  • Providing email and 1st Line telephone support to clients which could include troubleshooting for external, bespoke and internal applications

  • Windows Support – including software installations and keeping desktop computers running smoothly

  • Creating, deleting and updating users, Computers and Security Groups within Active Directory

  • Renewing passwords and ensuring password security

  • Supporting the Marketing team with keeping the websites running, maintaining security on cloud-based servers, installing patches and website upgrades, and monitoring website performance

Skills and experience we’re looking for:

  • Previous exposure to technical support would be highly beneficial

  • An excellent knowledge of desktop (Windows) computers

  • A good communicator, both written and verbal with a fantastic telephone manner

  • You’ll be autonomous and somebody who can work well using your initiative

  • A natural problem solver, with great attention to detail

The following skills would be a bonus!

  • A relevant degree e.g. Computer Science

  • Programming experience with Java, .NET, Python or SQL

  • Experience installing and configuring software

The company offer full and ongoing training, and longer-term there’s scope to progress to a more hands-on, client facing role too if you wanted.

In return the company offer a competitive salary, 20 days holiday + Bank Holidays which increases with service, personal pension contributions, onsite parking and BUPA healthcare after 2 years’ service.

If you’re interested and want to know more, please get in touch with Sky. Alternatively take a look at the other IT and Technical jobs she’s working on or connect with Sky on LinkedIn.